Another Office Crashes

C

cdheiden

Here is my error report. I have gone through the fourms and none of the helps have allowed my office to start. I have tried two install disc. What does all of this mean?

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-02-13 23:35:17 -0500
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00089ac7
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00089ac7
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x959f7ac7 in .objc_class_name___NSCFSet + 0x958ADB87 (CoreFoundation + 0x00089ac7)
# 2 0x95a044d2 in .objc_class_name___NSCFSet + 0x958BA592 (CoreFoundation + 0x000964d2)
# 3 0x9288c248 in .objc_class_name_CTGlyphStorageInterface + 0x9282C108 (CoreText + 0x00016248)
# 4 0x959eeaf7 in .objc_class_name___NSCFSet + 0x958A4BB7 (CoreFoundation + 0x00080af7)
# 5 0x9596f8db in .objc_class_name___NSCFSet + 0x9582599B (CoreFoundation + 0x000018db)
# 6 0x9288c061 in .objc_class_name_CTGlyphStorageInterface + 0x9282BF21 (CoreText + 0x00016061)
# 7 0x9288bf57 in .objc_class_name_CTGlyphStorageInterface + 0x9282BE17 (CoreText + 0x00015f57)
# 8 0x9287880c in .objc_class_name_CTGlyphStorageInterface + 0x928186CC (CoreText + 0x0000280c)
# 9 0x92877dfc in .objc_class_name_CTGlyphStorageInterface + 0x92817CBC (CoreText + 0x00001dfc)
# 10 0x92877ce3 in .objc_class_name_CTGlyphStorageInterface + 0x92817BA3 (CoreText + 0x00001ce3)
# 11 0x92877cbe in .objc_class_name_CTGlyphStorageInterface + 0x92817B7E (CoreText + 0x00001cbe)
# 12 0x92877c4c in .objc_class_name_CTGlyphStorageInterface + 0x92817B0C (CoreText + 0x00001c4c)
# 13 0x934c5c19 in .objc_class_name_HICocoaWindowContentView + 0x92C626F9 (AppKit + 0x00019c19)
# 14 0x93598aa6 in .objc_class_name_HICocoaWindowContentView + 0x92D35586 (AppKit + 0x000ecaa6)
# 15 0x9359892d in .objc_class_name_HICocoaWindowContentView + 0x92D3540D (AppKit + 0x000ec92d)
# 16 0x016e9696 in _McpGetFileTimeFromUTCDateTime + 0x00000D9A (MicrosoftComponentPlugin + 0x00173696)
# 17 0x015ee920 in _McpIsFontMenuUpToDate + 0x00000D9A (MicrosoftComponentPlugin + 0x00078920)
# 18 0x015f1f1c in _McpGetFontMenuATSUIFontFamilyWtz + 0x00001290 (MicrosoftComponentPlugin + 0x0007bf1c)
# 19 0x015f22e0 in _McpGetFontMenu + 0x0000001C (MicrosoftComponentPlugin + 0x0007c2e0)
# 20 0x00677213 in _wdCommandDispatch + 0x0035B26B (Microsoft Word + 0x00676213)
# 21 0x00ae4296 in _wdCommandDispatch + 0x007C82EE (Microsoft Word + 0x00ae3296)
# 22 0x00aec9f0 in _wdCommandDispatch + 0x007D0A48 (Microsoft Word + 0x00aeb9f0)
# 23 0x02236080 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a2080)
# 24 0x00ad2438 in _wdCommandDispatch + 0x007B6490 (Microsoft Word + 0x00ad1438)
# 25 0x000028e2 in __mh_execute_header + 0x000018E2 (Microsoft Word + 0x000018e2)
# 26 0x00002809 in __mh_execute_header + 0x00001809 (Microsoft Word + 0x00001809)

X86 Thread State:
eax: 0xa07424ec ebx: 0x959f7aaa ecx: 0x1de4cae4 edx:0x00000007
edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffe6c8 esp:0xbfffe6b0
ss: 0x0000001f eip: 0x959f7ac7 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010283

Thread 1:

# 1 0x96a29b06 in _signgam + 0x9688B2C6 (libSystem.B.dylib + 0x00000b06)
# 2 0x96ab27eb in _signgam + 0x96913FAB (libSystem.B.dylib + 0x000897eb)
# 3 0x01aa4265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
# 4 0x01aa38cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
# 5 0x01aa3954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
# 6 0x01aa440d in _MerpCreateSession + 0x00000CAD (merp + 0x0000240d)
# 7 0x96a5ac55 in _signgam + 0x968BC415 (libSystem.B.dylib + 0x00031c55)
# 8
 
J

John McGhie

At a wild guess, that's a corrupt font cache.

Try deleting the System and User Font Caches

Quit all Office applications and drag the following files to the trash.
Reboot, and then empty the trash.

Com.apple.ATS.plist (Home/Library/Preferencess)
Com.apple.ATS/ (/Library/Caches)
FontTablesAnnex (/System/Library/Caches)
All other files whose names include .ATS or Font found in
/System/Library/Caches, especially com.apple.ATS.System.fcache and
com.apple.ATSServer.FODB_System

You can delete these files/folders yourself or use a third-party utility to
do it for you: Onyx (free), Cocktail, TinkerTool System, or Font Finagler
(shareware). Even if the application doesn¹t ask you to, you should reboot
immediately after deleting the system font caches.

Hope this helps

Here is my error report. I have gone through the fourms and none of the helps
have allowed my office to start. I have tried two install disc. What does all
of this mean?

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-02-13 23:35:17 -0500
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00089ac7
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00089ac7
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x959f7ac7 in .objc_class_name___NSCFSet + 0x958ADB87 (CoreFoundation +
0x00089ac7)
# 2 0x95a044d2 in .objc_class_name___NSCFSet + 0x958BA592 (CoreFoundation +
0x000964d2)
# 3 0x9288c248 in .objc_class_name_CTGlyphStorageInterface + 0x9282C108
(CoreText + 0x00016248)
# 4 0x959eeaf7 in .objc_class_name___NSCFSet + 0x958A4BB7 (CoreFoundation +
0x00080af7)
# 5 0x9596f8db in .objc_class_name___NSCFSet + 0x9582599B (CoreFoundation +
0x000018db)
# 6 0x9288c061 in .objc_class_name_CTGlyphStorageInterface + 0x9282BF21
(CoreText + 0x00016061)
# 7 0x9288bf57 in .objc_class_name_CTGlyphStorageInterface + 0x9282BE17
(CoreText + 0x00015f57)
# 8 0x9287880c in .objc_class_name_CTGlyphStorageInterface + 0x928186CC
(CoreText + 0x0000280c)
# 9 0x92877dfc in .objc_class_name_CTGlyphStorageInterface + 0x92817CBC
(CoreText + 0x00001dfc)
# 10 0x92877ce3 in .objc_class_name_CTGlyphStorageInterface + 0x92817BA3
(CoreText + 0x00001ce3)
# 11 0x92877cbe in .objc_class_name_CTGlyphStorageInterface + 0x92817B7E
(CoreText + 0x00001cbe)
# 12 0x92877c4c in .objc_class_name_CTGlyphStorageInterface + 0x92817B0C
(CoreText + 0x00001c4c)
# 13 0x934c5c19 in .objc_class_name_HICocoaWindowContentView + 0x92C626F9
(AppKit + 0x00019c19)
# 14 0x93598aa6 in .objc_class_name_HICocoaWindowContentView + 0x92D35586
(AppKit + 0x000ecaa6)
# 15 0x9359892d in .objc_class_name_HICocoaWindowContentView + 0x92D3540D
(AppKit + 0x000ec92d)
# 16 0x016e9696 in _McpGetFileTimeFromUTCDateTime + 0x00000D9A
(MicrosoftComponentPlugin + 0x00173696)
# 17 0x015ee920 in _McpIsFontMenuUpToDate + 0x00000D9A
(MicrosoftComponentPlugin + 0x00078920)
# 18 0x015f1f1c in _McpGetFontMenuATSUIFontFamilyWtz + 0x00001290
(MicrosoftComponentPlugin + 0x0007bf1c)
# 19 0x015f22e0 in _McpGetFontMenu + 0x0000001C (MicrosoftComponentPlugin +
0x0007c2e0)
# 20 0x00677213 in _wdCommandDispatch + 0x0035B26B (Microsoft Word +
0x00676213)
# 21 0x00ae4296 in _wdCommandDispatch + 0x007C82EE (Microsoft Word +
0x00ae3296)
# 22 0x00aec9f0 in _wdCommandDispatch + 0x007D0A48 (Microsoft Word +
0x00aeb9f0)
# 23 0x02236080 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a2080)
# 24 0x00ad2438 in _wdCommandDispatch + 0x007B6490 (Microsoft Word +
0x00ad1438)
# 25 0x000028e2 in __mh_execute_header + 0x000018E2 (Microsoft Word +
0x000018e2)
# 26 0x00002809 in __mh_execute_header + 0x00001809 (Microsoft Word +
0x00001809)

X86 Thread State:
eax: 0xa07424ec ebx: 0x959f7aaa ecx: 0x1de4cae4 edx:0x00000007
edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffe6c8 esp:0xbfffe6b0
ss: 0x0000001f eip: 0x959f7ac7 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010283

Thread 1:

# 1 0x96a29b06 in _signgam + 0x9688B2C6 (libSystem.B.dylib + 0x00000b06)
# 2 0x96ab27eb in _signgam + 0x96913FAB (libSystem.B.dylib + 0x000897eb)
# 3 0x01aa4265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
# 4 0x01aa38cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
# 5 0x01aa3954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
# 6 0x01aa440d in _MerpCreateSession + 0x00000CAD (merp + 0x0000240d)
# 7 0x96a5ac55 in _signgam + 0x968BC415 (libSystem.B.dylib + 0x00031c55)
# 8
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
 
J

John McGhie

Create a new User ID, logoff, login to the new user id and try there. What
happens?

The crash log you sent showed Word came down trying to read fonts. That
would normally mean either a bad font cache, or a bad font.

Switch to a new user ID and we can see what changes: that will give us a
clue to what the cause is.


Nope, That was not it. Anyone else wanna try?
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
 
C

cdheiden

deleating all the font folders that had the extra fonts allowed it to work!!! Thanks!
 

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