Applicaiton Exception Error

P

PaulG

Morning people.

We have an NT4 Terminal Server running Word 97 SR-2 and
one user is experiencing an error when working in
documents with tables in that Word completely closes
down. I have re-enabled Dr Watson for this purpose and
have now managed to trap the application exception error
and have a corresponding drwtsn32.log file - Unfortunately
the function that is failing means nothing to me or the
support.microsoft.com website.

Any help would be appreciated. Thanks in advance.
 
P

PaulG

I am pasting the contents of the DRWTSN32.log file


Microsoft (R) Windows NT (TM) Version 4.00 DrWtsn32
Copyright (C) 1985-1996 Microsoft Corp. All rights
reserved.



Application exception occurred:
App: WinWord.dbg (pid=1665)
When: 2/25/2004 @ 21:28:28.183
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: *
User Name: LCW
Number of Processors: 2
Processor Type: x86 Family 6 Model 8 Stepping 3
Windows Version: 4.0
Current Build: 1381
Current Type: Multiprocessor Free
Registered Organization: *
Registered Owner: *

*----> Task List <----*
0 Idle.exe
2 System.exe
49 SMSS.exe
54 CSRSS.exe
66 WINLOGON.exe
72 SERVICES.exe
75 LSASS.exe
98 rpcss.exe
105 LEXBCES.exe
154 cdmsvc.exe
158 CpqRcmc.exe
169 vcagent.exe
184 ctxxmlss.exe
189 ENCSVC.exe
197 PSTORES.exe
200 mstask.exe
208 SRVANY.exe
214 SNMP.exe
218 smonitor.exe
244 sysdown.exe
252 TERMSRV.exe
260 w32time.exe
264 WinVNC.exe
283 cpqnimgt.exe
287 cqmgserv.exe
303 cqmgstor.exe
308 ibrowser.exe
312 pnsvc.exe
359 cqmghost.exe
367 cpqwmgmt.exe
538 pvlsvr.exe
482 nsvr.exe
851 alertserver.exe
658 beserver.exe
949 bengine.exe
875 benser.exe
420 benetns.exe
705 CSRSS.exe
1439 NDDEAGNT.exe
706 EXPLORER.exe
1677 LOADWC.exe
1551 SPOOLSS.exe
715 TSADMIN.exe
1225 TSADMIN.exe
211 bkupexec.exe
535 CSRSS.exe
846 WINLOGON.exe
112 SeMain20.exe
1673 NDDEAGNT.exe
773 wfshell.exe
487 Enterprise.exe
1576 CSRSS.exe
1565 WINLOGON.exe
1214 SeMain20.exe
174 NDDEAGNT.exe
615 wfshell.exe
1265 EXPLORER.exe
1231 LOADWC.exe
724 DOCSOPEN.exe
1568 OUTLOOK.exe
1586 IntIA4X.exe
1642 MAPISP32.exe
1665 winword.exe
1268 CSRSS.exe
717 WINLOGON.exe
1063 SWEEPSRV.SYS.exe
610 SWNETSUP.exe
1640 SWUPDATE.exe
524 CSRSS.exe
1489 WINLOGON.exe
838 SeMain20.exe
1541 NDDEAGNT.exe
1031 wfshell.exe
1042 EXPLORER.exe
1294 LOADWC.exe
1405 DOCSOPEN.exe
1236 OUTLOOK.exe
120 MAPISP32.exe
140 CDT32.exe
399 CSRSS.exe
1145 WINLOGON.exe
599 AcroRd32.exe
1544 DRWTSN32.exe
843 winword.exe
0 _Total.exe

(30000000 - 30526000) WinWord.dbg
(77f60000 - 77fbf000) dll\ntdll.dbg
(30b50000 - 30c6e000) WWIntl32.dbg
(77ef0000 - 77f58000) dll\kernel32.dbg
(77e60000 - 77eb2000) dll\user32.dbg
(77ec0000 - 77eec000) dll\gdi32.dbg
(77da0000 - 77de4000) dll\advapi32.dbg
(4ef80000 - 4efd7000) dll\rpcrt4.dbg
(73940000 - 7394c000) dll\winsta.dbg
(306c0000 - 30a65000) mso97.dbg
(65f00000 - 65fb1000) dll\ole32.dbg
(77c20000 - 77d60000) dll\shell32.dbg
(716f0000 - 7177a000) COMCTL32.dbg
(4cc80000 - 4cc9c000) drv\winspool.dbg
(1c000000 - 1c000000)
(77e00000 - 77e07000) dll\rpcltc1.dbg
(77580000 - 77594000) dll\rasddui.dbg
(703f0000 - 70485000) oleaut32.dbg
(65000000 - 650bc000) Vbe.DBG
(65100000 - 6528e000) vba332.DBG
(65300000 - 65327000) vba3en.DBG
(60000000 - 6011a000) fm20.dbg
(70000000 - 70009000) fm20enu.dbg
(48000000 - 48000000)
(02ab0000 - 02ab0000)
(77d60000 - 77d93000) dll\comdlg32.dbg
(02ae0000 - 02ae0000)
(02b00000 - 02b00000)
(277b0000 - 27850000) ocx\mscomct2.dbg
(505a0000 - 505a0000)
(77700000 - 77712000) dll\mpr.dbg
(7c000000 - 7c00c000) dll\cdmprov.dbg
(777d0000 - 777dc000) dll\ntlanman.dbg
(78000000 - 78044000)
(77870000 - 77885000) dll\netui0.dbg
(77830000 - 7786a000) dll\netui1.dbg
(777e0000 - 7781a000) dll\netapi32.dbg
(77820000 - 77829000) dll\NetRap.dbg
(777c0000 - 777cd000) dll\samlib.dbg
(10000000 - 10000000)
(77fd0000 - 77ffa000) dll\winmm.dbg
(70380000 - 70394000)
(70290000 - 70302000) URLMON.dbg
(70bd0000 - 70c1c000) SHLWAPI.dbg
(77a70000 - 77a7b000) dll\version.dbg
(779a0000 - 779a8000) dll\lz32.dbg

State Dump for Thread Id 0x113

eax=007b0df0 ebx=068a5694 ecx=00f62320 edx=00000001
esi=0012efb8 edi=0012efc0
eip=3000a101 esp=0012ee70 ebp=0012ee80 iopl=0 nv
up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b
gs=0000 efl=00000206


function: FInitStaticRuls
3000a0ea c9 leave
3000a0eb c21000 ret 0x10
3000a0ee 8b01 mov eax,
[ecx] ds:00f62320=????????
3000a0f0 8b08 mov ecx,
[eax] ds:007b0df0=007b1510
3000a0f2 3bd1 cmp edx,ecx
3000a0f4 7318 jnb
FInitStaticRuls+0x133c (3000a10e)
3000a0f6 8b480c mov ecx,
[eax+0xc] ds:0178f7f6=????????
3000a0f9 03c8 add ecx,eax
3000a0fb 83781000 cmp dword ptr
[eax+0x10],0x0 ds:0178f7f6=????????
3000a0ff 7404 jz
FInitStaticRuls+0x1333 (3000a105)
FAULT ->3000a101 8b09 mov ecx,
[ecx] ds:00f62320=????????
3000a103 8b09 mov ecx,
[ecx] ds:00f62320=????????
3000a105 8b4008 mov eax,
[eax+0x8] ds:0178f7f6=????????
3000a108 0fafc2 imul eax,edx
3000a10b 03c1 add eax,ecx
3000a10d c3 ret
3000a10e 8bd1 mov edx,ecx
3000a110 ebe4 jmp
FInitStaticRuls+0x1324 (3000a0f6)
3000a112 3b0d1c1c5030 cmp ecx,
[30501c1c] ds:30501c1c=007624f8
3000a118 7433 jz
FInitStaticRuls+0x137b (3000a14d)
3000a11a f64101c9 test byte ptr
[ecx+0x1],0xc9 ds:01f40d26=??
3000a11e 752d jnz
FInitStaticRuls+0x137b (3000a14d)

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4
Function Name
0012ee80 3000a22f 007b0a28 00000001 0012efb8 00000004
WinWord!FInitStaticRuls
0012f138 301a7bf1 007b164c 007b0a28 00000001 00000001
WinWord!FInitStaticRuls
0012f338 3017343f 0000002e 08fb845a 0012fc70 00000000
WinWord!DirultkFindPrevToken
00000000 00000000 00000000 00000000 00000000 00000000
WinWord!SignalEventIrul

*----> Raw Stack Dump <----*
0012ee70 8a a1 00 30 28 0a 7b 00 - c0 ef 12 00 06 00 00
00 ...0(.{.........
0012ee80 38 f1 12 00 2f a2 00 30 - 28 0a 7b 00 01 00 00
00 8.../..0(.{.....
0012ee90 b8 ef 12 00 04 00 00 00 - 7f 72 1a 30 28 0a 7b
00 .........r.0(.{.
0012eea0 01 00 00 00 b8 ef 12 00 - 4c 16 7b 00 64 12 7b
00 ........L.{.d.{.
0012eeb0 05 00 00 00 e0 ee 12 00 - a4 0e 7b 00 5b a2 00
30 ..........{.[..0
0012eec0 cc 00 00 00 8c 13 7b 00 - 00 00 00 00 36 8d 1d
30 ......{.....6..0
0012eed0 e0 ee 12 00 00 00 00 00 - 00 00 00 00 9e 07 00
00 ................
0012eee0 4c 16 7b 00 00 00 00 00 - 00 00 00 00 00 00 00
00 L.{.............
0012eef0 e8 07 00 00 f7 01 00 00 - 00 00 00 00 00 00 00
00 ................
0012ef00 00 00 00 00 00 00 00 00 - f6 05 00 00 00 00 00
00 ................
0012ef10 b0 82 fb 08 09 00 00 00 - 01 00 00 00 8c 13 7b
00 ..............{.
0012ef20 09 00 00 00 f4 03 00 00 - 00 00 00 00 ff ff ff
ff ................
0012ef30 00 00 00 20 00 00 00 00 - 52 0c 00 00 00 00 00
00 ... ....R.......
0012ef40 00 00 00 00 c0 7b 00 00 - 00 00 00 00 00 00 00
00 .....{..........
0012ef50 00 00 00 00 ff ff 00 00 - 00 00 00 00 00 00 00
00 ................
0012ef60 00 00 00 00 9c f0 12 00 - 5b 14 e6 77 c8 01 be
04 ........[..w....
0012ef70 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00
00 ................
0012ef80 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00
00 ................
0012ef90 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00
00 ................
0012efa0 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00
00 ................
 
E

ez

I am getting this same error using Word 97 SR-2 which crashes upon
switching language from icon From English (United States) to English
(United Kingdom) whilst Word is the Active document.

FInitStaticRuls is the function name whilst 3000a719 is the address
but what to do once found the function name that is causing the fault
according to Dr. Watson debugging tool?

I have Microsoft's Exception Monitor debugging tool also.

Any ideas?

Keywords:
FInitStaticRuls
Word 97 SR-2
WinWord.exe
 
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