Application Must be Installed message after installing our software.

[Superfreak3]

We have a user that claims, after installing our software, that Office
2000 applications no longer function and there is then a need to 'run
Setup from the location where you originally installed the
application'. They cited Word in particular, but later said Excel was
effected as well.

Where trying to track down what we may have done to cause this
behavior and we're puzzled because our application is pretty much
'self contained'.

My main question... Is there any way to tell what file(s) is missing,
causing the system to think the application is uninstalled?

We received screenshots from the user and it appears that Word
actually launches, then the message is displayed.

I'm hoping there is some log that is generated in conjunction with
this message that might put us on the right path.

Any help in pinpointing the cause of this problem is GREATLY
appreciated!

 

[gls858]

We have a user that claims, after installing our software, that Office
2000 applications no longer function and there is then a need to 'run
Setup from the location where you originally installed the
application'. They cited Word in particular, but later said Excel was
effected as well.

Where trying to track down what we may have done to cause this
behavior and we're puzzled because our application is pretty much
'self contained'.

My main question... Is there any way to tell what file(s) is missing,
causing the system to think the application is uninstalled?

We received screenshots from the user and it appears that Word
actually launches, then the message is displayed.

I'm hoping there is some log that is generated in conjunction with
this message that might put us on the right path.

Any help in pinpointing the cause of this problem is GREATLY
appreciated!

A complete shot in the dark, since I no nothing about your software.

I've seen instances where the installer gets hosed and causes symptoms
like this. Check this MSKB on the Installer Cleanup kit.

http://support.microsoft.com/kb/290301

gls858

 

[Superfreak3]

Superfreak3wrote:






A complete shot in the dark, since I no nothing about your software.

I've seen instances where the installer gets hosed and causes symptoms
like this. Check this MSKB on the Installer Cleanup kit.

http://support.microsoft.com/kb/290301

gls858- Hide quoted text -

- Show quoted text -

Do you mean the Windows Installer CleanUp Utility? Which install
should be cleansed from the system using this utility in your
suggestion - our installation or the Office 2000 install?

So there is no way to determine what file(s) is missing at this point,
causing the situation? I would have expected something in the
application log in Event Viewer, but I don't really see anything
relevent there either.

 

[gls858]

Do you mean the Windows Installer CleanUp Utility? Which install
should be cleansed from the system using this utility in your
suggestion - our installation or the Office 2000 install?

So there is no way to determine what file(s) is missing at this point,
causing the situation? I would have expected something in the
application log in Event Viewer, but I don't really see anything
relevent there either.

Yes. I got the term wrong. It clean up the actual installer program used
by Windows to install programs. Just run it then try and re-install.

Here's some added info from Ramesh's site:

http://windowsxp.mvps.org/MSICLEAN.htm