Appointment options greyed out

[Stuart]

I have an issue here. I am working with a user who apparently has office
2003 installed on one of our client machines. He contacted the helpdesk with
this issue. Whenever he creates a new appointment in outlook most of the
frequently used options such as inviting attendees and so on and so forth are
greyed out. Any one have any suggestions?

Thanks

 

[Judy Gleeson \(MVP Outlook\)]

does he have an email account configured?

--

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..

 

[Stuart]

Sorry should have included that information. I am in a corporate
environment. I have never heard of this before. We use exchange.

 

[Judy Gleeson \(MVP Outlook\)]

so the answer to my question is?

and another question - have you run detect and repair yet?

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..

 

[Stuart]

sorry.....yes the user has an exchange account configured. and i didnt think
a detect and repair would resolve the issue. should i try that?

 

[Judy Gleeson \(MVP Outlook\)]

it won't hurt to give it a go - but it sounds like his profile is corrupted.
So you'll probably end up making him a new one.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..