Attached Template reference removed on close

[AmandaEMC]

File Server - Windows 2000 Terminal
Desktops - Windows XP
Software - Office XP
In our environment we have precedents stored on the network and templates
stored on user's PC. Recently all precedents with a particular template
attached have lost the template after the generated precedent is closed (no
difference if precedent saved to network or locally).
Example -
User runs "Letter to Joe.doc". Attached template = "Letter.dot"
Users saves letter as 8FebLtr.doc. Attached template = "Letter.dot"
User closes doc and later re-opens. Attached template = "Letter to Joe.doc"
The template has customised toolbars, etc that are needed. If anyone can
help me discover why this is happening I would be very grateful.

 

[AmandaEMC]

I have just discovered this is happening with all .doc's that have an
attached template - save the doc, close, reopen - no attached template.

 

[Charles Kenyon]

Precedent? A document that you are using instead of a template? Why not
actually use templates? When you open Letter to Joe.doc, it still has
Letter.dot attached, does it not?


--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


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[Tony Jollans]

I don't completely follow all you say but is it possible that "Letter to
Joe.doc" is actually a Word Template? The file extension itself does not
determine the type of file. If you somehow save as, or more likely rename, a
template with a .doc suffix, Windows may see it as a document but Word, when
it opens it, will see it as a template.

 

[AmandaEMC]

Thanks for your replies Charles and Tony.
The precedents are all Word documents with ".doc" extensions and have never
been templates. They do have templates attached to them.
When the precedent is generated by the user it still has the template
attached. When the user saves the precedent it still has the template
attached. If the user closes the saved precedent and opens it again later, it
does not have the template attached - it shows an attached template of the
original precedent which is a document and not a template.
We've worked in this way for approx seven years and never had a problem.
This problem started about 3 weeks ago and I can't figure out why the
templates are being removed on close.

 

[Charles Kenyon]

I don't have any ideas on what is happening either. Have you tried running
Word in Safe Mode and seeing if this happens?

Again, it is best to create new documents straight from templates rather
than from other documents. Precedent is not a term I'm familiar with in word
processing.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.