Attachment not an attachment?

[CLS]

We are using Exchange 2003 with Outlook 2003. A couple of users have
received outside e-mails that do not show paper clips for attachments, but
when they open the e-mail there is a picture of an envelope next to
Attachment. When they try to open what appears to be an attachment, it opens
a new message window with nothing in it.

Is this something on our end or is it the sender?

Any help is appreciated. Hopefully this makes sense and includes enough info.

 

[Vanguard]

We are using Exchange 2003 with Outlook 2003. A couple of users have
received outside e-mails that do not show paper clips for attachments,
but

I didn't think the paper clip icon existed anymore. It's gone in
Outlook 2002 and, according to a Microsoft KB article I read earlier
today, is also gone from Outlook 2003. Instead the attachments are
shown as a list in the preview header area (or as the icon that has
always been there in the message list pane).

when they open the e-mail there is a picture of an envelope next to
Attachment. When they try to open what appears to be an attachment,
it opens
a new message window with nothing in it.

What filetype is the attachment? If it is a .msg file then that was an
item using Save As and .msg was selected for the format (so it could be
reopened in Outlook). If it is blank then possibly that is what got
saved for the original item's content. It could be related to the
"blank content" problem where you then run "regsvr32 inetcom.dll" but
then your users should also be complaining about blank e-mail bodies
regardless of the attachment issue.

Is this something on our end or is it the sender?

Once in Exchange, Outlook users don't get to see the true raw data for
an e-mail; i.e., they can't see the headers and body with all MIME parts
that was actually sent. Maybe that is something you can do on the
Exchange end where you look at the raw data of the message. You could
then determine what were the MIME parts and their types along with
disposition.