attachment not being saved in sent messages...

[Brad Pears]

I have a client who uses Outlook 2000. She has indicated to me that when she
creates a new email with an attachment, that message is being saved in the
"Sent items" folder BUT the attachment is not being saved there. I have
checked all mail options and have been unable to find anything where you can
turn that kind of functionality on or off...

Can someone help me on this one? Maybe upgrading to Outlook 2002 will fix
the problem (if it is a bug)

Thanks,

Brad

 

[Lisa Parris]

Is there any type of virus scanning software installed either on the server
or on her machine?

 

[Brad Pears]

Yes, she is running AVG Antivirus Ver 7 (the free one...)
You are thinking it may be stripping off the attachments?

Brad

 

[Brian Tillman]

Yes, she is running AVG Antivirus Ver 7 (the free one...)
You are thinking it may be stripping off the attachments?

She may be thinking that, but I've never heard of AVG having adverse effects
in Outlook.

 

[Lisa Parris]

First of all, I'm not saying I know what's causing this. I was just asking a
question. Certainly attachments can be stripped if she's using a server
based email system with any variety of anti-virus implementations.

Secondly, I've never used AVG but in their technical FAQ there's this:

How to setup the auto filtering (based on extensions) feature
The AVG Email scanner provides an option of the automatic attachment
filtering based on extension type (such as dangerous .exe, .scr, .bat, .reg,
..etc). This feature is very important for a general security of the system –
for example when AVG is not up to date.

Instructions :

Please, run the AVG Control Center, choose the Email scanner component and
press the Properties button. Here, please, select the correct plug-in
(mentioned for the email program you use) and press the Configure button.
The above mentioned settings can be specified in the column Remove files
with these extensions (extensions must be divided by a comma so it will look
like: exe,bat,scr)

So, while more of a *feature* than an "adverse effect", it could certainly
be filtering or stripping attachments. I don't know if this works on
outgoing as well as incoming messages but just saying it's a possibility, or
a THOUGHT, if you will.

 

[Brad Pears]

Thanks for that. I will have her check that...

Brad