Attachments - Recipients Can't Open

[slips]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

I have upgraded to Office 2008. When I send attachments in Word or Excel format, my recipients are unable to open them. I have tried saving the attachments in .doc and .docx format, but it doesn't seem to make any difference.
I have asked the recipients to save the attachments to their hard disk and then open, but that still hasn't solved the problem.
Any suggestions?

 

[William Smith [MVP]]

I have upgraded to Office 2008. When I send attachments in Word or
Excel format, my recipients are unable to open them. I have tried
saving the attachments in .doc and .docx format, but it doesn't seem
to make any difference. I have asked the recipients to save the
attachments to their hard disk and then open, but that still hasn't
solved the problem.

If you copy yourself on the messages so that you're receiving what they
receive then can *you* open the attachments?

What error messages are your recipients seeing? What mail applications
are they using? Are they Mac or Windows users?

This may sound like a silly question but do they have Microsoft Office
installed? If so, what version?

Some basic things you can do:

1. In Entourage menu --> Preferences... --> Mail & News Preferences -->
Compose --> Attachments, select Encode for: Windows (MIME/Base64).

2. In the same area, select "Compress attachments in ZIP format".

3. Ask your recipients to make sure they have downloaded the complete
message and not just downloaded a partial message.

4. Be sure that you're leaving the .doc or .docx file extension on the
file name. Windows recipients need that file extension.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>