Attn: Microsoft will you support me?

[aweil]

Hi,

I'm an MSDN Subscriber, and as such I would expect my question to be
answered as promised. It's been two days and I still have no answer.

So I'll copy it again, hope someone minds answering...
---
Hi,

I've installed successfully Office 2007 on several computers before, but
this one is giving me a headache. It's an Assus eee PC with 512 MB RAM,
a 4 GB HDD and an 8 GB extension memory card.

I install Windows XP Pro SP2, and when installing Office 2007 Ultimate I
get the following message:
"The windows installer service cannot update one or more protected
windows files"

I install Windows XP and Office 2007 using MSDN DVDs.

I tried the following but none will solve the problem:
-install just Word
-install Office 2007 right after I installed Windows XP, without
installing any driver
-run Windows Update, install drivers, and then install Office
-install the English version of Office on an English Windows
-install the French version of Office on an French Windows
-install the French version of Office on an English Windows
-activate Windows XP before installing Office
-do not activate Windows XP before installing Office

As you can see, I already lost a lot of time... :-/

Any help would be much appreciated!

 

[DL]

You are posting to a usernet group, populated, in the main, by none MS Staff
but simply other users

 

[Peter Foldes]

Since you are a MSDN Subscriber then call the MSDN Help Desk. The phone number was supplied to you on subscribing

 

[Bob Buckland ?:-\)]

Hi Aweil,

There are a couple of 'flavors' of MS subscribtion benefit managed newsgroups and it's not clear if the MSDN/Partner/Technet
subsriptions overlap when posting to the public NNTP discussion groups (such as this one) or if they're managed by separate groups
as far as 'seeing' postings for different subscriptions, or if the list of which newsgroups are electronically monitored is current.
For example the MSDN managed newsgroup listing at
http://msdn2.microsoft.com/en-us/subscriptions/aa974230.aspx
does not include this group, but when you search for your postings in 'MSDN Managed newsgroups' from
http://msdn.microsoft.com/newsgroups/managed
they do appear From that page I'm assuming that you have registered subscriber 'no spam' email account (not just created it), so
that it's being seen? The MS folks do pickup on the subscriber postings, sometimes very quickly, occasionally a little slow.

=============================================
Hi,

I'm an MSDN Subscriber, and as such I would expect my question to be
answered as promised. It's been two days and I still have no answer.

So I'll copy it again, hope someone minds answering...
---
Hi,

I've installed successfully Office 2007 on several computers before, but
this one is giving me a headache. It's an Assus eee PC with 512 MB RAM,
a 4 GB HDD and an 8 GB extension memory card.

I install Windows XP Pro SP2, and when installing Office 2007 Ultimate I
get the following message:
"The windows installer service cannot update one or more protected
windows files"

I install Windows XP and Office 2007 using MSDN DVDs.

I tried the following but none will solve the problem:
-install just Word
-install Office 2007 right after I installed Windows XP, without
installing any driver
-run Windows Update, install drivers, and then install Office
-install the English version of Office on an English Windows
-install the French version of Office on an French Windows
-install the French version of Office on an English Windows
-activate Windows XP before installing Office
-do not activate Windows XP before installing Office

As you can see, I already lost a lot of time... :-/

Any help would be much appreciated! >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[aweil]

Hi Bob,

Thanks for that complete answer.

I did register my nickname so that's why I expected an answer from
Microsoft... or anyone else.

Indeed, I thought this very newsgroup was managed. And it looks like it
may be, according to your information.

Anyway, I see no point in posting in a newsgroup that's not adequate for
my question, be it managed...

Best regards

 

[aweil]

That's the funny part: they send me to the technical support, who say
they don't have to answer my question. Even though I have an access code
and am entitled to phone support incidents. :-/