Below is the conversation that we had off-line and the conclusions that were
drawn, While I believe that what the poster wants to accomplish is outside
the trial's scope, he indicates that they are working on it and may have a
better solution than what I was able to ascertain from the informatiion
provided by the Office LIve site. At any rate, the matter is left to the
support folks for this site to work out with the poster.
***********************************************************
That basically describes what I am trying to do, but saying that OfficeLive
is the wrong application to do it is misleading if not wrong. I say that
because OfficeLive specifically says it will do what I am trying to do. And
the OfficeLive support people say that they know about the problem and are
working on it.
So the only thing that you can accurately tell the news group, IMHO, is that
this is a known issue that Microsoft is working on. For you to tell people
that OfficeLive Basic won't do this would contradict what the OfficeLive
people are telling users.
I would go back to where I was in the old thread: I was hoping that you, as
an MVP, would let Microsoft know that this issue has shown up in the
discussion group and on more than one thread. That way the OfficeLive Beta
people will know that this problem is frustrating users, and that the
problem has surfaced in two places: (1) OfficeLive Support and (2) The
discussion groups. Maybe that will light a fire under their butts and get
them moving to resolve the problem.
In any event, I appreciate your getting involved with this issue and the
time you have spent on it.
Sounds like OfficeLive is not the application you want then. It is an end
of line consolidation tool, not an intermediary like your web hosts provide.
The only way I can see for this to happen is if you use Outlook to get
your Hotmail and then forward that to your ISP account - but that would be
redundant since you get that email in Outlook right now. Hotmail access in
Outlook comes with the Essentials package.
Does this accurately describe what you are trying to accomplish and where
OfficeLive is lacking?
I want to post a response to the news group and want to ensure that I have
everything covered accurately.
----------------------------------------------------------------------------
From: Jim Williams [mailto:
[email protected]]
Sent: Monday, April 17, 2006 3:25 PM
To: Milly
Subject: Re: OfficeLive Website Email from MS Discussion Group
Thats another problem is that OfficeLive claims that all email can be
consolidated in the OfficeLive website service area, but there is no
indication that that feature works or how to do it.
All I am trying to do is to set my two OfficeLive website email accounts
so that instead of going into a Hotmail account they are automatically
forwarded to my ISP email address. Then they will show up on my computer in
my Outlook inbox when I download my email.
This is how it works at my other website which is hosted by 1and1. I have
several email accounts connected to that site and they are set to foward to
my ISP email.
Yes, I saw that too. Looks like it is a tool to gather mail within the
OfficeLive site for consolidation. I don't think it will link to third
party applications. What else are you trying to do?
(I am going back to work tomorrow so this may be your last chance for
almost real-time communication)
--------------------------------------------------------------------------
From: Jim Williams [mailto:
[email protected]]
Sent: Monday, April 17, 2006 3:10 PM
To: Milly
Subject: Re: OfficeLive Website Email from MS Discussion Group
I was experimenting with that page which initially looked promising.
That appears to be for my Microsoft dot net account. But it looks like it
allows me to forward mail to that account, but not from that account, which
is what I am trying to do, sort of.
I also went into the Hotmail account associated with my two website
email accounts to look for forwarding options. The Mail Options page within
Hotmail says I can forward mail TO my website email Hotmail account FROM "a
specified @ hotmail.com or @msn.com account."
In other words, it doesn't look like I can forward my website associated
Hotmail email to an outside account such as my gmail account or my ISP email
account, which is what I'm trying to do.
Do you ever get to this page?
https://accountservices.passport.net/uiaccountVerification.srf?lc=1033&vv=330
------------------------------------------------------------------------
From: Jim Williams [mailto:
[email protected]]
Sent: Monday, April 17, 2006 2:34 PM
To: Milly
Subject: Re: OfficeLive Website Email from MS Discussion Group
Try this:
http://officelive.microsoft.com/
I also went into my OfficeLive website member area. Here's what it
says about email:
Create and control e-mail accounts
The Microsoft Office Live offer you subscribed to determines how
many e-mail accounts you can create and give to colleagues or employees.
Each e-mail address will include your domain name and identify the address
holder as someone connected with your business. Users & Accounts helps you
set up accounts, permissions, and passwords for your employees. As a
Microsoft Office Live subscriber, you control access to these accounts and
can change permissions at any time.
Forward your e-mail
You can use Office Live Mail to access e-mail from existing Passport
e-mail accounts so that you can forward and consolidate e-mail from multiple
accounts in the Office Live Mail Inbox
I get a 404 on the URL you sent.
--------------------------------------------------------------------
From: Jim Williams [mailto:
[email protected]]
Sent: Monday, April 17, 2006 2:23 PM
To: Milly
Subject: Re: OfficeLive Website Email from MS Discussion Group
I don't think you have to sign up again:
My references to the different levels of email services were taken
from the main public page of OfficeLive:
www.officelive.microsoft.com.
That page lists three services: LiveBasics, LiveCollaboration and
LiveEssentials. Under each you can click on "See Preview" or "Learn More."
If you click on "Learn More" you can then choose from three tabs:
"Overview," "Features," and "Common Questions." I clicked on "Features" and
then scrolled down to "Microsoft Office Live Mail," and then compared the
email features of LiveBasics and LiveEssentials.
Glad to hear from you. Since I have already added the
Essentials to my Office Live sub, I no longer have access to the sign-in
page that tells you about each level of service. However, I tried
navigating to the page for email forwarding and got the message that
Essentials contained that option and would need to be added.
I cannot go back to the basic page unless I sign up again for
the beta. Let me see if I can activate another passport and sign up again -
no guarantees that it will work.
------------------------------------------------------------------
From: Williams [mailto:
[email protected]]
Sent: Monday, April 17, 2006 1:31 PM
To: Milly
Subject: OfficeLive Website Email from MS Discussion Group
Milly,
I've been on vacation and am now back and responding to our
thread in the MS Discussion Group "ATTN: Milly-(OfficeLive Website Email)."
I signed up for OfficeLive Basics and not OfficeLive Essentials.
I'm not sure where you concluded that forwarding only comes with the
Essentials version: where did you see that? On the OfficeLive home page I
compared Basics and Essential on the
"Features" page of each. The bulleted list of features under
"Microsoft Office Live Mail" for each are identical (except for the number
of addresses you get and the size of email attachments), except Essential
adds the following:
a.. Outlook and Outlook Live enabled. Office Live Mail is
DAV-enabled, which allows you to access Microsoft Outlook Express or
Microsoft Office Outlook from within Office Live Mail.
So I don't see forwarding mentioned, and the OfficeLive Support
people gave me the impression that they were working on this problem. Here's
what they said about this:
"2. At present there are issues with forwarding e-mails from one
account to the other. Our Microsoft Product Development Team is working on a
high priority basis to resolve this issue however, I do not have the exact
estimated time required. I would request you to perform the following steps
and confirm if this feature works:
a. Sign in with your e-mail address and password which you want
to forward e-mails from.
b. On "Member Center" page click on the option "E-mail" at left
hand side of the page in navigation bar.
c. Click on the link "Forward my mail" to forward your e-mails
to another account. You will be prompted to enter your credentials. Please
fill in the details and click "Continue"."
--
Jim Williams
--
Jim Williams
--
Jim Williams
--
Jim Williams
--
Jim Williams
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, williams2006 asked:
| I've been out of town on vacation. I'll send you an email off-line.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| I have finally had some time to investigate your issues and would
|| like an extended discussion involving what you are trying to do.
||
|| Perhaps it would be best to take this off-line to do the little
|| niggly things like figure out where you are running into problems.
||
[email protected]
||
|| I will, of course, post all steps and solutions back to the news
|| group once we have this figured out - that is, IF we get this
|| figured out, which I hope to do.
||
|| Please note - I am recovering from surgery so if my responses are a
|| bit belated, please bear with me.
||
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, williams2006 asked:
||
||| "Blessed are the peacemakers"
||| Milly, thanks for getting invloved. I look forward to hearing about
||| your OfficeLive website email experience. Are you going to have to
||| sign up like everyone else, which takes one to two weeks to
||| activate, or will your request be expedited?
|||
||| Big_Mack1 has a thread "Office Live forums anywhere?" in
||| "microsoft.public.windowsxp.general" and he is having some of the
||| same problems I am having. He is also having other issues. All I am
||| trying to do is set up my OfficeLive website email accounts so that
||| they automatically forward to my main ISP email account, or
||| otherwise automatically download when I use Outlook 2003, both of
||| which OfficeLive support claims to be working on.
