Authentication problems in Outlook

S

srp336

We several users here who use Outlook (2000 SP3, I think most of them
are) to check mail on a local Sendmail server with one domain name, and
on a remote Exchange server using another domain name (SMTP
authentication turned on).


Some people have no problems at all. Other people have intermittent
problems (mostly "can't connect to <remote mail server>").


The admin of the Exchange server did notice that all the
authentications seem to be taking place with the user's sendmail server
info, failing, then using the user's Exchange server info successfully.
I'm wondering if this is causing the errors that some users are seeing.
Anyone see anything like this?
 
B

Brian Tillman

We several users here who use Outlook (2000 SP3, I think most of them
are) to check mail on a local Sendmail server with one domain name,
and on a remote Exchange server using another domain name (SMTP
authentication turned on).


Some people have no problems at all. Other people have intermittent
problems (mostly "can't connect to <remote mail server>").
Click to expand...

According to an article in the MS KB, Outlook 2000 profiles should not
contain both Exchange and POP accounts. Perhaps I'm misreading what you say
above.
 
J

Jeff Stephenson [MSFT]

Some people have no problems at all. Other people have intermittent
problems (mostly "can't connect to <remote mail server>").

The admin of the Exchange server did notice that all the
authentications seem to be taking place with the user's sendmail server
info, failing, then using the user's Exchange server info successfully.
I'm wondering if this is causing the errors that some users are seeing.
Anyone see anything like this?
Click to expand...

I don't *think* the two are related. Usually "can't connect" means just
that - that Outlook was unable to make a TCP/IP connection to the server.

The authentication issue sounds similar to other problems we've had with
the Windows component that Outlook uses for its communication with the
server - it will often initially ignore the user credentials we pass in and
instead use cached credentials first. Eventually, as you're seeing, the
user does get logged in..
 
S

srp336

Brian said:
According to an article in the MS KB, Outlook 2000 profiles should not
contain both Exchange and POP accounts. Perhaps I'm misreading what you say
above.
Click to expand...

Sorry... that was a little confusing... the Exchange server is running
an SMTP gateway. The users are doing SMTP to both.
 
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