Auto-complete/resolution causes crash

[Jake Eyre]

Outlook 2003; Exchange 2003 SP1 all HF.

When a user (only the one) opens aa new mail and tries to enter an address
in the "To", "CC" or "BCC" boxes, Outlook crashes, with the faulting module
as Outllib.dll.

I have tried re-installing Outlook to no avail. I have also switched off the
"suggest names" feature, which enables the user to type a name, but the crash
then occurs as soon as tthe focus changes to the writing pane.

Help!

Thanks
Jake Eyre

 

[Milly Staples [MVP - Outlook]]

Have you tried Detect and Repair? Have you tried running scanpst.exe (if
using a .pst file) against the .pst file?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jake Eyre asked:

| Outlook 2003; Exchange 2003 SP1 all HF.
|
| When a user (only the one) opens aa new mail and tries to enter an
| address in the "To", "CC" or "BCC" boxes, Outlook crashes, with the
| faulting module as Outllib.dll.
|
| I have tried re-installing Outlook to no avail. I have also switched
| off the "suggest names" feature, which enables the user to type a
| name, but the crash then occurs as soon as tthe focus changes to the
| writing pane.
|
| Help!
|
| Thanks
| Jake Eyre

 

[Jake Eyre]

Hi Milly,

Thanks for the reply.

The user is on an exchange server. She has no PST file. If switch her to
cached exhange mode, it makes no difference.

I have already run a detect and repair.

Thanks