Auto send & retrieve

[jets1651]

Outlook doesn't seem to be automatically sending and retrieving although it's
set to at 5' intervals.

I inherited this work computer from somebody else. Changed the acct. info.
etc. Have to force mail send and fetch.

 

[Russ Valentine [MVP-Outlook]]

Let's start with your Outlook version, mail account type and connection type
so we have something to go on.

 

[jets1651]

Office XP, Outlook 2002, SP 3, POP/SMTP (Default), LAN

Let's start with your Outlook version, mail account type and connection type
so we have something to go on.
--
Russ Valentine
[MVP-Outlook]

Outlook doesn't seem to be automatically sending and retrieving although
it's
set to at 5' intervals.

I inherited this work computer from somebody else. Changed the acct.
info.
etc. Have to force mail send and fetch.

 

[Russ Valentine [MVP-Outlook]]

In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They put an
unnecessary strain on mail servers and can create conflicting polling
requests that can damage your Send/Receive Group or even your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.


--
Russ Valentine
[MVP-Outlook]

Office XP, Outlook 2002, SP 3, POP/SMTP (Default), LAN

Let's start with your Outlook version, mail account type and connection
type
so we have something to go on.
--
Russ Valentine
[MVP-Outlook]

Outlook doesn't seem to be automatically sending and retrieving
although
it's
set to at 5' intervals.

I inherited this work computer from somebody else. Changed the acct.
info.
etc. Have to force mail send and fetch.

 

[roccit22]

Thanks for the tip. I have been looking for a solution to this problem for 4
weeks now. It's amazing to me that MS can't fix the problem (simple as it
was) but you did. Thanks. NOTE: For me it was the "work offline" button. I
must have clicked it at some point.

Thanks again.
-roccit22

In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They put an
unnecessary strain on mail servers and can create conflicting polling
requests that can damage your Send/Receive Group or even your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.


--
Russ Valentine
[MVP-Outlook]

Office XP, Outlook 2002, SP 3, POP/SMTP (Default), LAN

Let's start with your Outlook version, mail account type and connection
type
so we have something to go on.
--
Russ Valentine
[MVP-Outlook]
Outlook doesn't seem to be automatically sending and retrieving
although
it's
set to at 5' intervals.

I inherited this work computer from somebody else. Changed the acct.
info.
etc. Have to force mail send and fetch.

 

[roccit22]

Thanks, I had this problem too (for 4 weeks). Mine was the Work Offline
button. You saved me when MS could not
thanks again

-roccit22

In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They put an
unnecessary strain on mail servers and can create conflicting polling
requests that can damage your Send/Receive Group or even your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.


--
Russ Valentine
[MVP-Outlook]

Office XP, Outlook 2002, SP 3, POP/SMTP (Default), LAN

Let's start with your Outlook version, mail account type and connection
type
so we have something to go on.
--
Russ Valentine
[MVP-Outlook]
Outlook doesn't seem to be automatically sending and retrieving
although
it's
set to at 5' intervals.

I inherited this work computer from somebody else. Changed the acct.
info.
etc. Have to force mail send and fetch.