BCM install problem on Win7

Discussion in 'Outlook BCM' started by David, Apr 8, 2010.

  1. David

    David Guest

    windows 7 64bit

    I purchased outlook 2007 with BCM and outlook installed fine, but not BCM.
    When i ran the setup agin it tried to install BCM but fails. error: Setup
    failed to install business contact manager for outlook 2007. a log file was
    created and gives the file location.
    The log file text is at the bottom if you want to take a look at it. So i
    uninstall outlook, sql server 2005 express and all related. install Sql
    express 2005 and verified that it is up and running, then install outlook
    with bcm again. same exact result.

    Tried again with Sql Express 2008 and sp1 but same results

    it does create the MSSMLBIZ server and database but that's it.

    David





    === Verbose logging started: 4/8/2010 10:05:40 Build type: SHIP UNICODE
    5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
    MSI (c) (7C:00) [10:05:40:989]: Resetting cached policy values
    MSI (c) (7C:00) [10:05:40:989]: Machine policy value 'Debug' is 0
    MSI (c) (7C:00) [10:05:40:989]: ******* RunEngine:
    ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
    ******* Action:
    ******* CommandLine: **********
    MSI (c) (7C:00) [10:05:40:994]: Client-side and UI is none or basic: Running
    entire install on the server.
    MSI (c) (7C:00) [10:05:40:994]: Grabbed execution mutex.
    MSI (c) (7C:00) [10:05:41:033]: Cloaking enabled.
    MSI (c) (7C:00) [10:05:41:033]: Attempting to enable all disabled privileges
    before calling Install on Server
    MSI (c) (7C:00) [10:05:41:058]: Incrementing counter to disable shutdown.
    Counter after increment: 0
    MSI (s) (04:20) [10:05:41:216]: Running installation inside multi-package
    transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}
    MSI (s) (04:20) [10:05:41:216]: Grabbed execution mutex.
    MSI (s) (04:68) [10:05:41:221]: Resetting cached policy values
    MSI (s) (04:68) [10:05:41:221]: Machine policy value 'Debug' is 0
    MSI (s) (04:68) [10:05:41:221]: ******* RunEngine:
    ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
    ******* Action:
    ******* CommandLine: **********
    MSI (s) (04:68) [10:05:41:221]: Machine policy value 'DisableUserInstalls'
    is 0
    MSI (s) (04:68) [10:05:41:222]: MainEngineThread is returning 1605
    MSI (s) (04:20) [10:05:41:223]: User policy value 'DisableRollback' is 0
    MSI (s) (04:20) [10:05:41:224]: Machine policy value 'DisableRollback' is 0
    MSI (s) (04:20) [10:05:41:224]: Incrementing counter to disable shutdown.
    Counter after increment: 0
    MSI (s) (04:20) [10:05:41:224]: Note: 1: 1402 2:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (04:20) [10:05:41:225]: Decrementing counter to disable shutdown. If
    counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (s) (04:20) [10:05:41:226]: Restoring environment variables
    MSI (c) (7C:00) [10:05:41:229]: Decrementing counter to disable shutdown. If
    counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (c) (7C:00) [10:05:41:231]: MainEngineThread is returning 1605
    === Verbose logging stopped: 4/8/2010 10:05:41 ===
     
    David, Apr 8, 2010
    #1
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  2. David

    Raul Thomas Guest

    Hello David

    Can you share a copy of the MSSsetup.log from the %temp% folder ?

    Also can I get you to delete the “Business solutions Ecrm†entries at the
    following two locations…

    Hkey_Local_Machine \ Software \ WOW6432Node \ Microsoft

    Hkey_Current_User \ Software \ WOW6432Node \ Microsoft

    and re-run the setup
    --
    Regards

    Rahul Thomas

    MSFT

     
    Raul Thomas, Apr 9, 2010
    #2
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  3. I've hadthe same problems installing BCM for Office 2007 on Windows 7. I need
    more concrete steps on what to do from here.
    Uninstall Office? Outlook? All SQL 2005 programs? Remove registry keys?
    Which ones?

    I need step by steps not piecemeal information!!!

    Michael S

     
    Michael Shear, May 4, 2010
    #3
  4. David

    Raul Thomas Guest

    Hi Michael

    I guess you need to be more description of the error :) , only than can
    someone help you

    If the installation is failing , is it failing on the Business contact
    manager or the SQL part ?

    What version of windows are we trying to install the application on 32 or 64
    ?
    --
    Regards

    Rahul Thomas

    MSFT

     
    Raul Thomas, May 4, 2010
    #4
  5.  
    Alessandro Susanan, Jul 12, 2010
    #5
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