BES MAIL NOT SYNCING TO ENTOURAGE SENT FOLDER

[Ken]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

We are using Exchange 2003 for corporate mail along with the Blackberry Enterprise Server for BB handheld mail. Until I installed Office for MAC 2008, all mail sent from my BB handheld synched to the Entourage "Sent folder." Now, all BB handheld mail does not sync to Entourage even though I can access it through Outlook Web (OWA) in the Exchange sent folder. Also, since Leopard and Office 2008 were installed, I get "Not connected" message on my entourage Exchange account over and over and have to close and relaunch Entourage.

 

[Bill Robertson]

We also use Exchange 2003, BES, and I have Entourage 2008. Messages I send
from my Blackberry are syncing properly and show up in my Entourage Sent
Items folder.

I am not experiencing the "Not connected" problem you describe.

Does your Entourage account connect directly to the Exchange backend server,
or to the OWA server? At the office I'm configured to connect directly to
the backend server. At home, using Entourage 2004, I'm configured to connect
to the OWA server, and I'm not entirely sure that everything is syncing
properly there.

 

[William Smith]

We are using Exchange 2003 for corporate mail along with the
Blackberry Enterprise Server for BB handheld mail. Until I installed
Office for MAC 2008, all mail sent from my BB handheld synched to the
Entourage "Sent folder." Now, all BB handheld mail does not sync to
Entourage even though I can access it through Outlook Web (OWA) in
the Exchange sent folder. Also, since Leopard and Office 2008 were
installed, I get "Not connected" message on my entourage Exchange
account over and over and have to close and relaunch Entourage.

Regarding the "Not Connected" message: If you're using Kerberos then
switch back to regular authentication and see if that helps.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>