Big problem

S

Steve

When I click Send/Receive, messages are sent but as soon as it starts to
receive, the programme throws up an error message that says "Microsoft
Outlook has encountered a problem and needs to close. We are sorry for the
inconvenience". It then shuts down. This happrens every time, therefore I
can't receive any messages. I tried Detect and repair, then uninstalled OL
and reinstalled it, but the problem is still there. I am currently receiving
messages from this account on a different machine but need to get back to
normal on this one. Any suggestions would be greatly appreciated.
 
D

Diane Poremsky [MVP]

are you using a 3rd party program to scan for viruses or spam? If so,
disable it.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
S

Steve

Thanks Diane, I've just disabled it (Panda Antivirus) but unfortunately the
problem still remains. Might there be something else I can try?
Thanks, Steve

Diane Poremsky said:
are you using a 3rd party program to scan for viruses or spam? If so,
disable it.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Steve said:
When I click Send/Receive, messages are sent but as soon as it starts to
receive, the programme throws up an error message that says "Microsoft
Outlook has encountered a problem and needs to close. We are sorry for the
inconvenience". It then shuts down. This happrens every time, therefore I
can't receive any messages. I tried Detect and repair, then uninstalled OL
and reinstalled it, but the problem is still there. I am currently
receiving
messages from this account on a different machine but need to get back to
normal on this one. Any suggestions would be greatly appreciated.
Click to expand...
Click to expand...
 
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