Bizzare Project Server Problem -- Please HELP!

A

Anthony

We started experiencing a weird problem today. When certain users logon to
the PWA and Click "Tasks", it trys to load the task/timesheet page, but then
brings them back to the PWA Homepage. This issue also happens when the user
tries to pull up their task/timesheet via our SharePoint site. What is really
weird is that this is affecting more than one user, but when those users log
onto the PWA on my machine, it works fine. If it was just one user, I would
say its a browser issue on that particular machine, but its affecting people
who use different machines. What was even weirder is that when I tried to
logon to the machines as the Admin, when I clicked on "Manager Users and
Groups", the page would not load correctly on their machines. When I clicked
the error icon on the bottom of the IE, it said this:

Line: 1768
Char: 3
Error: Internet Client Error: Connection Reset
Code: 0
URL: http://sharepoint.XXXX.edu/projectserver/Admin/Sec_Users.asp

**I put "XXXX" to hide my clients identity**

So far I have gotten three reports of this. Of those 3, I asked 2 of them to
logon to my machine which loaded without problem. I have cleared the cookies,
deleted offline files, etc in IE already. Any help would be great.

Thanks
 
R

Rick Roszko

Congratualtions! You got one of those weird errors nobody know about. Okay,
I have no idea if this will work since I don't know your server lockdown, pc
lockdown and network controls at your site, but try all of these:

(a) First, In IE, go to Tools - Internet Options and do three things: clear
the IE cache, delete all files including offlime copies and delete cookies.
Go into settings and reduce the Temp folder size from whatever is in there to
about 20.

Still no go?

(b) Turn off the PC Software Firewall and see if that fixes it. Most block
ActiveX (as they should) but PWA uses ActiveX, so that could be a problem.

(c) Running Anti-virus? Turn it off temporarily to see if the latest
automatic update hosed your PCs. (You'll have roll back to the previous
update and notify Norton, McAfee, etc... Good luck on that!)

(d) Turn off any popup blocker from any manufactuerer! You can't block
popups, PWA won't work.

(e) Yahoo and Google toolbars will hose the systems? Get rid of them. It
processes the PWA stuff weird and makes it sotp working.

Is it fixed yet? No? then...

(f) Add the PWA site into trusted sited in IE.

Worked? No?

(g) Your ActiveX controls got hosed then. Delete them by going into IE and
Toools, Internet Options, General, Settings, View Objects and delete Pj11enuC
Class and PjAdoInfo3 Class, in fact get rid of any Pj*. Exit and launch IE
and they will have to Accept the Client license again.

That's it. No yet?

(h) Okay, next, wipe out their profiles from the PC. It will wipe out any
nice setting they had for everything, but at leat it will get them working...

That's really it. If it still is acting weird, it could be McAfee on the
server. They always seem to cause intermittent Project Server errors so turn
that off and see if that clears the problem...

Nope, I have no more - hope something made it work!
 
A

ad9aggie

One other thing to check.

I have seen this behavior with someone who has downloaded Beta 1 of IE7.
 
C

Charlie Holmes

I ran into this a while ago. Your problem might not be the exact same,
but I was experiencing the same issue because of a corrupted database
access component.

Reinstalling MDAC (on the client machine) worked for me. If you've got
a large number of users with this issue, install MDAC on a test
machine, make sure it works, and then you ought to be able to remove
the old one and install the new one silently and remotely.

Good luck,
Charlie Holmes
RGA
 
A

Anthony

None of those worked. I tried everything but wiping their profiles. Also,
none of them are using the IE7 beta. I just logged into the PWA and when I
click Task or Projects from the top blue bar,it tries to load and returns to
the homepage. I tried with my admin login again and it didnt work. But on my
machine it does. When I clicked Resources, I got this error which could be
another clue:

VBScript: Microsoft Office Project Web Access 2003
An error occured while trying to access the resources stored on the
database. Either there are too many resources, or the Project Server may not
have the correct DSN configuration. Contact the server admin.

The server admin is out today, but I know its not because we have too many
resources. Again, this is only happening on some PC's.

Thanks
 
A

Anthony

How do I reinstall the MDAC? I went to the microsoft.com and found the MDAC
page. MDAC 2.8SP1 isnt for XP. MDAC 2.8 is, but when I tried to install it,
it said that it couldnt because all the "components were already in windows".

Thanks
 
C

Charlie Holmes

Anthony -

I'm probably telling you something you've already tried, but if it's
returning errors about the project server DSN string, then that's at
least worth checking into.

There's at utility for this at:
Drive:\Program Files\Microsoft Office Project Server
2003\BIN\1033\ConnInfo.EXE

Good Luck,
Charlie Holmes
RGA
 
A

Anthony

This is the exact message:

MDAC 2.8 RTM is incompatible with this version of Windows. All of its
features are currently part of Windosws.
 
J

Jerry

I have been fighting almost this exact issue for six weeks now. I have a
support call opened with Microsoft presently and they don't have any idea how
to fix it yet. The only difference between your issue and mine is that the
issue follows the user to another machine.

So if anyone has this issue, perhaps we can gang up on MS and get this
resolved. It is a real pain for my end users who are experiencing the
problem.

-Jerry
 
E

ERoss

Don't know if it is related - but I had issues similar that were cleared
up by removing add in toolbars in IE & running a full adware scan to
make sure no BHO's were installed.
 
A

Anthony

Check your servers firewall log. We fixed this when we realized that our
SmartDefense firewall software was blocking certain packets. The easiest
thing to do is to monitor your firewall log while you try to access one of
the affected pages to see which packets its dropping. I am surprised
Microsoft has no knowledge of this.
 
S

sarvesh

I'm facing the same problems. I've tried all solutions recommended in the
forums, but nothing has worked for me so far. Please let me know if and when
you come across a solution for this issue.
 
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