Blackberry Desktop Manager Problem with Outlook 2003

[Eric Cornwell]

I've spent hours on the phone with RIM tech support and they have
gotten me nowhere. I've got a PC that whenever you try and start the
desktop manager it just hangs at connecting to e-mail system. If you
start it without a profile it will start fine. I've done multiple
clean uninstalls, deleted and recreated the profile multiple times,
and even reinstalled office. (The desktop manager would start without
office installed.)

I'm running Office 2003 with an Exchange 2003 mailbox. The desktop
manager is version 3.6 SP2. The last place RIM support left me was to
call Microsoft because it wasn't an issue with their software. I'm
guessing that it's something with the MAPI system.

Any ideas?

Thanks!

 

[Lanwench [MVP - Exchange]]

I've spent hours on the phone with RIM tech support and they have
gotten me nowhere. I've got a PC that whenever you try and start the
desktop manager it just hangs at connecting to e-mail system. If you
start it without a profile it will start fine. I've done multiple
clean uninstalls, deleted and recreated the profile multiple times,
and even reinstalled office. (The desktop manager would start without
office installed.)

If you have Outlook open already, does desktop manager work?

 

[Eric Cornwell]

If you have Outlook open already, does desktop manager work?

The desktop manager will start if office is uninstalled or if no
profile is used. Other than that it hangs in all other cases. I'm
guessing it's something with MAPI but I haven't found a way to make
sure its installed properly or to fix it.

 

[Tongue]

I have a Blackberry 7750 (color screen) with the Desktop Manager installed
on a PC running Windows 2K Pro and Office XP. I am also using Outlook as my
e-mail client and it seems to be working fine. One thing that is easy to
try, if you haven't already, is making certain that all appropriate service
packs have been installed for your OS AND Office. Hope this helps.

"Lanwench [MVP - Exchange]"

If you have Outlook open already, does desktop manager work?

The desktop manager will start if office is uninstalled or if no
profile is used. Other than that it hangs in all other cases. I'm
guessing it's something with MAPI but I haven't found a way to make
sure its installed properly or to fix it.

 

[Bone]

Turn off cached exchange mode. Works like a charm.

I have a Blackberry 7750 (color screen) with the Desktop Manager installed
on a PC running Windows 2K Pro and Office XP. I am also using Outlook as my
e-mail client and it seems to be working fine. One thing that is easy to
try, if you haven't already, is making certain that all appropriate service
packs have been installed for your OS AND Office. Hope this helps.

"Lanwench [MVP - Exchange]"

Eric Cornwell wrote:
I've spent hours on the phone with RIM tech support and they have
gotten me nowhere. I've got a PC that whenever you try and start the
desktop manager it just hangs at connecting to e-mail system. If you
start it without a profile it will start fine. I've done multiple
clean uninstalls, deleted and recreated the profile multiple times,
and even reinstalled office. (The desktop manager would start without
office installed.)

If you have Outlook open already, does desktop manager work?

I'm running Office 2003 with an Exchange 2003 mailbox. The desktop
manager is version 3.6 SP2. The last place RIM support left me was to
call Microsoft because it wasn't an issue with their software. I'm
guessing that it's something with the MAPI system.

Any ideas?

Thanks!

The desktop manager will start if office is uninstalled or if no
profile is used. Other than that it hangs in all other cases. I'm
guessing it's something with MAPI but I haven't found a way to make
sure its installed properly or to fix it.

 

[Eric Cornwell]

If I could I would but it's a policy that I can't change. We have
many other people using Blackberries (myself included) that have a
very similar setup to the one I've described below. I believe the
problem has something to do with the mapi system on his pc.

Turn off cached exchange mode. Works like a charm.

I have a Blackberry 7750 (color screen) with the Desktop Manager installed
on a PC running Windows 2K Pro and Office XP. I am also using Outlook as my
e-mail client and it seems to be working fine. One thing that is easy to
try, if you haven't already, is making certain that all appropriate service
packs have been installed for your OS AND Office. Hope this helps.

"Lanwench [MVP - Exchange]"

Eric Cornwell wrote:
I've spent hours on the phone with RIM tech support and they have
gotten me nowhere. I've got a PC that whenever you try and start the
desktop manager it just hangs at connecting to e-mail system. If you
start it without a profile it will start fine. I've done multiple
clean uninstalls, deleted and recreated the profile multiple times,
and even reinstalled office. (The desktop manager would start without
office installed.)

If you have Outlook open already, does desktop manager work?

I'm running Office 2003 with an Exchange 2003 mailbox. The desktop
manager is version 3.6 SP2. The last place RIM support left me was to
call Microsoft because it wasn't an issue with their software. I'm
guessing that it's something with the MAPI system.

Any ideas?

Thanks!

The desktop manager will start if office is uninstalled or if no
profile is used. Other than that it hangs in all other cases. I'm
guessing it's something with MAPI but I haven't found a way to make
sure its installed properly or to fix it.