Blank box and program freeze

J

JulieS.

Hi,
I was having a lot of system problems so I ran McAfee Virus scan. It found
and deleted the trojan back door, and a lot of adware.
The one problem persisting is with Word. When I use a menu pull-down, I get
a blank box and the program freezes. I repaired Word, and still the same
problem. I reinstalled Word, and now the license agreement is there - in a
blank box - and the program freezes.
Do you know what could be causing this?
Thank you,
Julie S.
 
T

TF

See http://word.mvps.org/FAQs/AppErrors/MissngMenusEtc.htm



: Hi,
: I was having a lot of system problems so I ran McAfee Virus scan. It
found
: and deleted the trojan back door, and a lot of adware.
: The one problem persisting is with Word. When I use a menu pull-down, I
get
: a blank box and the program freezes. I repaired Word, and still the same
: problem. I reinstalled Word, and now the license agreement is there - in
a
: blank box - and the program freezes.
: Do you know what could be causing this?
: Thank you,
: Julie S.
 
Top