R
reab
A client has encountered the following issue.
Attempting to open a .doc file and the screen is blank.
Only white Word page.
File Properties info...
Size 1500 bytes
Size on disk 33000 bytes
Also, under the properties window the summary tag appears
as WP summary tab! (the WP stylus is showing on the tab).
This file has at some point been converted from
WordPerfect.
I have tried opening the in Word under the Recover text
from any file. This only results in a some bytes of
mostly garbled text appearing. The only legible text
shows the name of the printer and "6Times New Roman
Regular". Quotation added by me.
Also, I have tried saving as a web page and re-opening
the file with no success.
Any advice would be appreciated.
Attempting to open a .doc file and the screen is blank.
Only white Word page.
File Properties info...
Size 1500 bytes
Size on disk 33000 bytes
Also, under the properties window the summary tag appears
as WP summary tab! (the WP stylus is showing on the tab).
This file has at some point been converted from
WordPerfect.
I have tried opening the in Word under the Recover text
from any file. This only results in a some bytes of
mostly garbled text appearing. The only legible text
shows the name of the printer and "6Times New Roman
Regular". Quotation added by me.
Also, I have tried saving as a web page and re-opening
the file with no success.
Any advice would be appreciated.