bogus warning from Microsoft

[papadoug]

I'm sure I'm not the only one this has happened to. I recently moved into a
new home and connected to the internet thru verizon. My computer had been in
storage for 6 months. Bingo I get a message that says the office copy is
registered on another computer. Before moving I ran Office for about a year
on the only computer this have been loaded on. The dialog box opens asking if
I want to register via internet or phone so I click internet. I get the
"other computer" message and asked to click Yes if I want instructions how to
correct the situation. I'm now sent into a loop back to the original dialog
box. I select phone and call the 888 number which is a FAX. I then call the
international 716 number and go thru the voice recognition questions about
the wizard. The robot then says it will connect me to a CS rep but instead
cuts me off. The online CS about Office says an email costs $35. How can I
get this problem resolved without having to pay? It might have to do with the
new modem.

 

[JoAnn Paules [MVP]]

What is the specific error message you got and what were you doing when you
got it?

 

[papadoug]

Thanks for the response JoAnn
I opened a .doc attachment to an email and the activation wizard opened.
When I request to activate via the internet, I immediately get the X button
and a message that ...according to our records, this copy of XP pro has been
activated on a different computer. Click OK if you want to go thru CS rep and
follow instructions...
I click OK and the message disappears but I just go back to the wizard.

I registered at least a year ago
Doug Pickersgill
463 Brittany Lane
Brea, CA 92821

What is the specific error message you got and what were you doing when you
got it?

--

JoAnn Paules
MVP Microsoft [Publisher]

I'm sure I'm not the only one this has happened to. I recently moved into
a
new home and connected to the internet thru verizon. My computer had been
in
storage for 6 months. Bingo I get a message that says the office copy is
registered on another computer. Before moving I ran Office for about a
year
on the only computer this have been loaded on. The dialog box opens asking
if
I want to register via internet or phone so I click internet. I get the
"other computer" message and asked to click Yes if I want instructions how
to
correct the situation. I'm now sent into a loop back to the original
dialog
box. I select phone and call the 888 number which is a FAX. I then call
the
international 716 number and go thru the voice recognition questions about
the wizard. The robot then says it will connect me to a CS rep but instead
cuts me off. The online CS about Office says an email costs $35. How can I
get this problem resolved without having to pay? It might have to do with
the
new modem.

 

[Mary Sauer]

How to troubleshoot problems that you may experience when you try to activate an
Office product
http://support.microsoft.com/kb/903275/en-us
How to obtain a new product key for Office program setup
http://support.microsoft.com/kb/823570/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/

http://officebeta.iponet.net/en-us/publisher/FX100649111033.aspx

Thanks for the response JoAnn
I opened a .doc attachment to an email and the activation wizard opened.
When I request to activate via the internet, I immediately get the X button
and a message that ...according to our records, this copy of XP pro has been
activated on a different computer. Click OK if you want to go thru CS rep and
follow instructions...
I click OK and the message disappears but I just go back to the wizard.

I registered at least a year ago
Doug Pickersgill
463 Brittany Lane
Brea, CA 92821

What is the specific error message you got and what were you doing when you
got it?

--

JoAnn Paules
MVP Microsoft [Publisher]

I'm sure I'm not the only one this has happened to. I recently moved into
a
new home and connected to the internet thru verizon. My computer had been
in
storage for 6 months. Bingo I get a message that says the office copy is
registered on another computer. Before moving I ran Office for about a
year
on the only computer this have been loaded on. The dialog box opens asking
if
I want to register via internet or phone so I click internet. I get the
"other computer" message and asked to click Yes if I want instructions how
to
correct the situation. I'm now sent into a loop back to the original
dialog
box. I select phone and call the 888 number which is a FAX. I then call
the
international 716 number and go thru the voice recognition questions about
the wizard. The robot then says it will connect me to a CS rep but instead
cuts me off. The online CS about Office says an email costs $35. How can I
get this problem resolved without having to pay? It might have to do with
the
new modem.

 

[JoAnn Paules [MVP]]

Who did you get this email from?

--

JoAnn Paules
MVP Microsoft [Publisher]

Thanks for the response JoAnn
I opened a .doc attachment to an email and the activation wizard opened.
When I request to activate via the internet, I immediately get the X
button
and a message that ...according to our records, this copy of XP pro has
been
activated on a different computer. Click OK if you want to go thru CS rep
and
follow instructions...
I click OK and the message disappears but I just go back to the wizard.

I registered at least a year ago
Doug Pickersgill
463 Brittany Lane
Brea, CA 92821

What is the specific error message you got and what were you doing when
you
got it?

--

JoAnn Paules
MVP Microsoft [Publisher]

I'm sure I'm not the only one this has happened to. I recently moved
into
a
new home and connected to the internet thru verizon. My computer had
been
in
storage for 6 months. Bingo I get a message that says the office copy
is
registered on another computer. Before moving I ran Office for about a
year
on the only computer this have been loaded on. The dialog box opens
asking
if
I want to register via internet or phone so I click internet. I get the
"other computer" message and asked to click Yes if I want instructions
how
to
correct the situation. I'm now sent into a loop back to the original
dialog
box. I select phone and call the 888 number which is a FAX. I then call
the
international 716 number and go thru the voice recognition questions
about
the wizard. The robot then says it will connect me to a CS rep but
instead
cuts me off. The online CS about Office says an email costs $35. How
can I
get this problem resolved without having to pay? It might have to do
with
the
new modem.

 

[papadoug]

I presume you are referring to the email attachment which triggered the
Microsoft response. Actually, I was checking a .doc I had sent as an
attachment that a recipient complained was coming across as Japanese
characters. I went to my sent folder and opened the email attachment which
was a Word file. Then I got the MS warning and now have the counterfeit
scarlet letter on my machine.

Doug P

Who did you get this email from?

--

JoAnn Paules
MVP Microsoft [Publisher]

Thanks for the response JoAnn
I opened a .doc attachment to an email and the activation wizard opened.
When I request to activate via the internet, I immediately get the X
button
and a message that ...according to our records, this copy of XP pro has
been
activated on a different computer. Click OK if you want to go thru CS rep
and
follow instructions...
I click OK and the message disappears but I just go back to the wizard.

I registered at least a year ago
Doug Pickersgill
463 Brittany Lane
Brea, CA 92821

What is the specific error message you got and what were you doing when
you
got it?

--

JoAnn Paules
MVP Microsoft [Publisher]




I'm sure I'm not the only one this has happened to. I recently moved
into
a
new home and connected to the internet thru verizon. My computer had
been
in
storage for 6 months. Bingo I get a message that says the office copy
is
registered on another computer. Before moving I ran Office for about a
year
on the only computer this have been loaded on. The dialog box opens
asking
if
I want to register via internet or phone so I click internet. I get the
"other computer" message and asked to click Yes if I want instructions
how
to
correct the situation. I'm now sent into a loop back to the original
dialog
box. I select phone and call the 888 number which is a FAX. I then call
the
international 716 number and go thru the voice recognition questions
about
the wizard. The robot then says it will connect me to a CS rep but
instead
cuts me off. The online CS about Office says an email costs $35. How
can I
get this problem resolved without having to pay? It might have to do
with
the
new modem.

 

[papadoug]

Mary
I had activated and registered the product over a year ago and everything
has been peachy until I fired up everything after my PC had been in storage
since January. I'm with a new DSL provider with a new modem. Only thing
different I can think of.
DOUG P

How to troubleshoot problems that you may experience when you try to activate an
Office product
http://support.microsoft.com/kb/903275/en-us
How to obtain a new product key for Office program setup
http://support.microsoft.com/kb/823570/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
http://officebeta.iponet.net/en-us/publisher/FX100649111033.aspx

Thanks for the response JoAnn
I opened a .doc attachment to an email and the activation wizard opened.
When I request to activate via the internet, I immediately get the X button
and a message that ...according to our records, this copy of XP pro has been
activated on a different computer. Click OK if you want to go thru CS rep and
follow instructions...
I click OK and the message disappears but I just go back to the wizard.

I registered at least a year ago
Doug Pickersgill
463 Brittany Lane
Brea, CA 92821

What is the specific error message you got and what were you doing when you
got it?

--

JoAnn Paules
MVP Microsoft [Publisher]




I'm sure I'm not the only one this has happened to. I recently moved into
a
new home and connected to the internet thru verizon. My computer had been
in
storage for 6 months. Bingo I get a message that says the office copy is
registered on another computer. Before moving I ran Office for about a
year
on the only computer this have been loaded on. The dialog box opens asking
if
I want to register via internet or phone so I click internet. I get the
"other computer" message and asked to click Yes if I want instructions how
to
correct the situation. I'm now sent into a loop back to the original
dialog
box. I select phone and call the 888 number which is a FAX. I then call
the
international 716 number and go thru the voice recognition questions about
the wizard. The robot then says it will connect me to a CS rep but instead
cuts me off. The online CS about Office says an email costs $35. How can I
get this problem resolved without having to pay? It might have to do with
the
new modem.

 

[JoAnn Paules [MVP]]

Do you run *current* anti-spyware, anti-malware, anti virus software on your
system?

--

JoAnn Paules
MVP Microsoft [Publisher]

I presume you are referring to the email attachment which triggered the
Microsoft response. Actually, I was checking a .doc I had sent as an
attachment that a recipient complained was coming across as Japanese
characters. I went to my sent folder and opened the email attachment which
was a Word file. Then I got the MS warning and now have the counterfeit
scarlet letter on my machine.

Doug P

Who did you get this email from?

--

JoAnn Paules
MVP Microsoft [Publisher]

Thanks for the response JoAnn
I opened a .doc attachment to an email and the activation wizard
opened.
When I request to activate via the internet, I immediately get the X
button
and a message that ...according to our records, this copy of XP pro has
been
activated on a different computer. Click OK if you want to go thru CS
rep
and
follow instructions...
I click OK and the message disappears but I just go back to the wizard.

I registered at least a year ago
Doug Pickersgill
463 Brittany Lane
Brea, CA 92821

:

What is the specific error message you got and what were you doing
when
you
got it?

--

JoAnn Paules
MVP Microsoft [Publisher]




I'm sure I'm not the only one this has happened to. I recently moved
into
a
new home and connected to the internet thru verizon. My computer had
been
in
storage for 6 months. Bingo I get a message that says the office
copy
is
registered on another computer. Before moving I ran Office for about
a
year
on the only computer this have been loaded on. The dialog box opens
asking
if
I want to register via internet or phone so I click internet. I get
the
"other computer" message and asked to click Yes if I want
instructions
how
to
correct the situation. I'm now sent into a loop back to the original
dialog
box. I select phone and call the 888 number which is a FAX. I then
call
the
international 716 number and go thru the voice recognition questions
about
the wizard. The robot then says it will connect me to a CS rep but
instead
cuts me off. The online CS about Office says an email costs $35. How
can I
get this problem resolved without having to pay? It might have to do
with
the
new modem.

 

[papadoug]

I loaded what came with Verizon and ran them. JoAnn, I remember last year I
had a technician look at a problem I was having. Turns out the heatsink was
loose. In the process he set me up with multiple startup options. I think he
may have loaded his own XP instead of mine because he didn't ask for my
disks. The product key generated during the update/authentication process is
different than what I show on my box. Should I reload XP Pro?

Do you run *current* anti-spyware, anti-malware, anti virus software on your
system?

--

JoAnn Paules
MVP Microsoft [Publisher]

I presume you are referring to the email attachment which triggered the
Microsoft response. Actually, I was checking a .doc I had sent as an
attachment that a recipient complained was coming across as Japanese
characters. I went to my sent folder and opened the email attachment which
was a Word file. Then I got the MS warning and now have the counterfeit
scarlet letter on my machine.

Doug P

Who did you get this email from?

--

JoAnn Paules
MVP Microsoft [Publisher]




Thanks for the response JoAnn
I opened a .doc attachment to an email and the activation wizard
opened.
When I request to activate via the internet, I immediately get the X
button
and a message that ...according to our records, this copy of XP pro has
been
activated on a different computer. Click OK if you want to go thru CS
rep
and
follow instructions...
I click OK and the message disappears but I just go back to the wizard.

I registered at least a year ago
Doug Pickersgill
463 Brittany Lane
Brea, CA 92821

:

What is the specific error message you got and what were you doing
when
you
got it?

--

JoAnn Paules
MVP Microsoft [Publisher]




I'm sure I'm not the only one this has happened to. I recently moved
into
a
new home and connected to the internet thru verizon. My computer had
been
in
storage for 6 months. Bingo I get a message that says the office
copy
is
registered on another computer. Before moving I ran Office for about
a
year
on the only computer this have been loaded on. The dialog box opens
asking
if
I want to register via internet or phone so I click internet. I get
the
"other computer" message and asked to click Yes if I want
instructions
how
to
correct the situation. I'm now sent into a loop back to the original
dialog
box. I select phone and call the 888 number which is a FAX. I then
call
the
international 716 number and go thru the voice recognition questions
about
the wizard. The robot then says it will connect me to a CS rep but
instead
cuts me off. The online CS about Office says an email costs $35. How
can I
get this problem resolved without having to pay? It might have to do
with
the
new modem.

 

[JoAnn Paules [MVP]]

If you have all of your CDs and product ID numbers, all of your files backed
up onto some removable media, and a few hours to spare, it won't hurt.

--

JoAnn Paules
MVP Microsoft [Publisher]

I loaded what came with Verizon and ran them. JoAnn, I remember last year I
had a technician look at a problem I was having. Turns out the heatsink
was
loose. In the process he set me up with multiple startup options. I think
he
may have loaded his own XP instead of mine because he didn't ask for my
disks. The product key generated during the update/authentication process
is
different than what I show on my box. Should I reload XP Pro?

Do you run *current* anti-spyware, anti-malware, anti virus software on
your
system?

--

JoAnn Paules
MVP Microsoft [Publisher]

I presume you are referring to the email attachment which triggered the
Microsoft response. Actually, I was checking a .doc I had sent as an
attachment that a recipient complained was coming across as Japanese
characters. I went to my sent folder and opened the email attachment
which
was a Word file. Then I got the MS warning and now have the counterfeit
scarlet letter on my machine.

Doug P

:

Who did you get this email from?

--

JoAnn Paules
MVP Microsoft [Publisher]




Thanks for the response JoAnn
I opened a .doc attachment to an email and the activation wizard
opened.
When I request to activate via the internet, I immediately get the X
button
and a message that ...according to our records, this copy of XP pro
has
been
activated on a different computer. Click OK if you want to go thru
CS
rep
and
follow instructions...
I click OK and the message disappears but I just go back to the
wizard.

I registered at least a year ago
Doug Pickersgill
463 Brittany Lane
Brea, CA 92821

:

What is the specific error message you got and what were you doing
when
you
got it?

--

JoAnn Paules
MVP Microsoft [Publisher]




I'm sure I'm not the only one this has happened to. I recently
moved
into
a
new home and connected to the internet thru verizon. My computer
had
been
in
storage for 6 months. Bingo I get a message that says the office
copy
is
registered on another computer. Before moving I ran Office for
about
a
year
on the only computer this have been loaded on. The dialog box
opens
asking
if
I want to register via internet or phone so I click internet. I
get
the
"other computer" message and asked to click Yes if I want
instructions
how
to
correct the situation. I'm now sent into a loop back to the
original
dialog
box. I select phone and call the 888 number which is a FAX. I
then
call
the
international 716 number and go thru the voice recognition
questions
about
the wizard. The robot then says it will connect me to a CS rep
but
instead
cuts me off. The online CS about Office says an email costs $35.
How
can I
get this problem resolved without having to pay? It might have to
do
with
the
new modem.

 

[papadoug]

Finally the 888 number worked and a nice gentlemean from India(?) activated
Office and XP. Problem solved.
Thanks

If you have all of your CDs and product ID numbers, all of your files backed
up onto some removable media, and a few hours to spare, it won't hurt.

--

JoAnn Paules
MVP Microsoft [Publisher]

I loaded what came with Verizon and ran them. JoAnn, I remember last year I
had a technician look at a problem I was having. Turns out the heatsink
was
loose. In the process he set me up with multiple startup options. I think
he
may have loaded his own XP instead of mine because he didn't ask for my
disks. The product key generated during the update/authentication process
is
different than what I show on my box. Should I reload XP Pro?

Do you run *current* anti-spyware, anti-malware, anti virus software on
your
system?

--

JoAnn Paules
MVP Microsoft [Publisher]




I presume you are referring to the email attachment which triggered the
Microsoft response. Actually, I was checking a .doc I had sent as an
attachment that a recipient complained was coming across as Japanese
characters. I went to my sent folder and opened the email attachment
which
was a Word file. Then I got the MS warning and now have the counterfeit
scarlet letter on my machine.

Doug P

:

Who did you get this email from?

--

JoAnn Paules
MVP Microsoft [Publisher]




Thanks for the response JoAnn
I opened a .doc attachment to an email and the activation wizard
opened.
When I request to activate via the internet, I immediately get the X
button
and a message that ...according to our records, this copy of XP pro
has
been
activated on a different computer. Click OK if you want to go thru
CS
rep
and
follow instructions...
I click OK and the message disappears but I just go back to the
wizard.

I registered at least a year ago
Doug Pickersgill
463 Brittany Lane
Brea, CA 92821

:

What is the specific error message you got and what were you doing
when
you
got it?

--

JoAnn Paules
MVP Microsoft [Publisher]




I'm sure I'm not the only one this has happened to. I recently
moved
into
a
new home and connected to the internet thru verizon. My computer
had
been
in
storage for 6 months. Bingo I get a message that says the office
copy
is
registered on another computer. Before moving I ran Office for
about
a
year
on the only computer this have been loaded on. The dialog box
opens
asking
if
I want to register via internet or phone so I click internet. I
get
the
"other computer" message and asked to click Yes if I want
instructions
how
to
correct the situation. I'm now sent into a loop back to the
original
dialog
box. I select phone and call the 888 number which is a FAX. I
then
call
the
international 716 number and go thru the voice recognition
questions
about
the wizard. The robot then says it will connect me to a CS rep
but
instead
cuts me off. The online CS about Office says an email costs $35.
How
can I
get this problem resolved without having to pay? It might have to
do
with
the
new modem.