Bounced e-mail removes contact

[Mommybear]

I have sent an e-mail to someone in my contact list, for whatever reason, the
e-mail bounced and the contact was removed from my list. Why and what can I
do to fix this?

 

[Gordon]

I have sent an e-mail to someone in my contact list, for whatever reason,
the
e-mail bounced and the contact was removed from my list. Why and what can
I
do to fix this?

Having an email bounce won't delete any Contact from your Contacts - what do
you mean by "list"?

 

[Mommybear]

My contacts list. I have sent e-mails where I have typed their full e-mail
address, then added them to my Frequent contacts so the next time I send them
an e-mail, I just have to type in the beginning and it auto populates. After
the e-mail bounces, the address does not come up the next time and I have to
type the full address again.

 

[Gordon]

My contacts list. I have sent e-mails where I have typed their full
e-mail
address, then added them to my Frequent contacts so the next time I send
them
an e-mail, I just have to type in the beginning and it auto populates.
After
the e-mail bounces, the address does not come up the next time and I have
to
type the full address again.

Again, what do you mean by "added them to my frequent contacts"? There is
something called Autocomplete, but again, having an email bounce wouldn't
affect that at all, because it's built up as you send emails, not when they
bounce...

 

[Mommybear]

My outlook is set up that everytime I send an e-mail, it adds the e-mail
address to my contacts. This is where it gets the addresses for
autocomplete. I have never noticed my contacts being deleted, except for
when an e-mail bounces. When I try to resend the bounced message, the e-mail
address is no longer in my contacts and I have to manually type in the full
e-mail address. I understand contacts are added when you type an address and
this is occuring as it should. However, for some reason, whenever a message
bounces, that address is no longer in my contacts. It is almost like the
address is not recongized therefore, it is removed. I know this is not
suppose to happen, but it is and I don't know why.

 

[Brian Tillman [MVP - Outlook]]

My outlook is set up that everytime I send an e-mail, it adds the e-mail
address to my contacts.

No it doesn't. No version of Outlook other than Outlook 98 or 2000 in
Internet Mail Only mode can do that without a third-party add-in or custom
code.

This is where it gets the addresses for autocomplete.

Wrong. the autocompletion feature does not reference your contacts in any way
whatsoever.

I have never noticed my contacts being deleted, except for
when an e-mail bounces.

I've never experienced this myself, but there have been a couple of reports.
Ill have to test it. What version of Outlook?

 

[Mommybear]

Thank you Brian. I am using Outlook 2007.

No it doesn't. No version of Outlook other than Outlook 98 or 2000 in
Internet Mail Only mode can do that without a third-party add-in or custom
code.


Wrong. the autocompletion feature does not reference your contacts in any way
whatsoever.


I've never experienced this myself, but there have been a couple of reports.
Ill have to test it. What version of Outlook?

 

[Brian Tillman [MVP - Outlook]]

I've never experienced this myself, but there have been a couple of reports.
Ill have to test it. What version of Outlook?

I'm surprised, but I can faithfully reproduce what you describe in both
Outlook 2003 and 2007. Getting a non-delivery report removes the entry from
the autocompletion cache.

 

[Brian Tillman [MVP - Outlook]]

I'm surprised, but I can faithfully reproduce what you describe in both
Outlook 2003 and 2007. Getting a non-delivery report removes the entry from
the autocompletion cache.

I'm amending this. If you close Outlook after sending the message that will
eventually bounce so that the autocompletion cache gets written to disk, then
restart Outlook, when you receive the NDR, the autocompletion cache will not
change. The incorrect address will remain. Only if you do not close Outlook
prior to receiving the NDR will the bad address get removed from the
autocompletion cache.

 

[Mommybear]

I'm pleased to hear you were able to recreate this. The problem is that it
is not a bad address. They bounced because the file I was sending was too
big. Is there a solution to this that does not involve shutting down outlook.

 

[Brian Tillman [MVP - Outlook]]

I'm pleased to hear you were able to recreate this. The problem is that it
is not a bad address. They bounced because the file I was sending was too
big. Is there a solution to this that does not involve shutting down
outlook.

I can't think of anything that will help. The fact that the NDR happened
because of a quota issue vs. an incorrect address is, I believe, unimportant.
Outlook can't tell the difference.