BUG: Sending message x of x


J

JNATION Rocks!

Yet another Outlook 2007 bug. I get "sending 13 of 13" when choosing
Send/Receive except the problem is that I'm not sending any messages.
I think this happens when I'm sending one message.

And my G-d, it's slow. It hits the hard drive endlessly. Does anyone
else notice that your hard drive won't stop spinning with Outlook 2007
open?
 
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R

Russ Valentine [MVP-Outlook]

Most of what you are calling "bugs" are most likely not. Many are probably
settings you have misconfigured.
Did you even bother to create a new profile after you upgraded? That has
always been a requirement in Outlook.
 
C

Charles W Davis

Take a look at the messages in the outbox. Is one of them larger is size
than your ISP allows. If so, go to File, choose Work Offline. Delete the
files. Close Outlook and open Outlook and again File, Work Online.
If that's not the answer, review your account settings, Tools | Account
Settings | Double click on the account, verify the settings.
 
J

JNATION Rocks!

Most of what you are calling "bugs" are most likely not. Many are probably
settings you have misconfigured.
Did you even bother to create a new profile after you upgraded? That has
always been a requirement in Outlook.

What setting did I misconfigure when Outlook tells me it is sending
message 13 of 13 when I didn't create more than one message to send in
the outbox?

With regard to the profile, I followed the entire upgrade process to
the letter.
 
R

Russ Valentine [MVP-Outlook]

Get real. Upgrade installations never work for Outlook and never have.
Hardly a secret. Read these groups. Follow the advice that has been posted
to you twice already. Stop posting things as bugs when they apply only to
you.
 
J

JNATION Rocks!

Get real. Upgrade installations never work for Outlook and never have.
Hardly a secret. Read these groups. Follow the advice that has been posted
to you twice already. Stop posting things as bugs when they apply only to
you.

So Russ, what you're saying is that the Outlook upgrade - and I did
buy the "upgrade" version - is so buggy that it doesn't work for
anybody.

"A software bug is an error, flaw, mistake, failure, or fault in a
computer program that prevents it from behaving as intended (e.g.,
producing an incorrect result)." (Wikipedia)

I'm sure I'm not the only one with the problems I'm encountering and
was hoping someone else could assist. Researching on Google to see if
I'm the ONLY one reveals that you're barking up the wrong tree:

http://www.pcworld.com/article/id,129886-c,outlookoutlookexpress/article.html

"an inability of Outlook to keep up with text as it is being typed and
slowness in sending and receiving e-mails"

Yep, both problems I'm having but NO ANSWERS. These aren't power users
features but basic tasks.

Your advice is invaluable. Basically I'm stuck with spending hours to
rebuild my Outlook settings the way I want them from scratch with the
hope of Outlook 2007 behaving properly -- as Outlook 2003 does very
well. If I would have know that bit of genius BEFORE I spent $450 on
the Office 2007 upgrade I never would have "upgraded."
 
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J

JNATION Rocks!

Get real. Upgrade installations never work for Outlook and never have.
Hardly a secret. Read these groups. Follow the advice that has been posted
to you twice already. Stop posting things as bugs when they apply only to
you.

Here's the official BUG:

I just sent 7 messages in the queue. I got "sending message 12 of 18"

Apparently for whatever reason Outlook keeps adding 11 to the total
number of messages being sent. 7+11 = 18. I have more than 11 pop
accounts in there so something is off and the number 11 is of
significance somewhere.

So Russ, is this a bug or a feature?
 
F

F.H. Muffman

JNATION said:
Here's the official BUG:

PMFJI, but, I'd recommend reading
http://catb.org/esr/faqs/smart-questions.html#id270918 before you continue
to label things as bugs.

Consider it like this. When your car has a problem, does that mean that
it's a problem that should force a recall, or is it just a problem with your
car. It doesn't make it any *less* of a problem to you, but it doesn't make
it a recall. Just like what you're calling a 'bug' isn't any less of an
issue, it is just not a bug.
 
J

JNATION Rocks!

PMFJI, but, I'd recommend reading
http://catb.org/esr/faqs/smart-questions.html#id270918 before you continue
to label things as bugs.

Consider it like this. When your car has a problem, does that mean that
it's a problem that should force a recall, or is it just a problem with your
car. It doesn't make it any *less* of a problem to you, but it doesn't make
it a recall. Just like what you're calling a 'bug' isn't any less of an
issue, it is just not a bug.

All of you guys are just too smart for me. RTFM. I've been doing this
just as long if not longer than many of you. The sending message
numbers in outlook 2007 are WRONG. WRONG.

If you write an application that adds up two numbers - that's all it
does -- and you get 2+1 resulting in 4 then it is a BUG. It can be a
small bug or a large bug but it is still a bug.

I've now tested send and receive. With outlook 2003 it was correctly
reporting the number of messages being sent. If I sent 2 messages I
saw "sending 2 of 2" with Outlook 2003. In Outlook 2007 I am reporting
"sending 16 of 16" which is wrong. Could there be corruption on my
machine? Perhaps but highly unlikely. Could it be that the upgrade
process has caused a problem? Thus this is a bug, whether it is the
upgrade process or the number of messages being reported sent.

This alone should not force a recall of Outlook 2007 but I'm having a
difficult time getting it to function effectively and noticing these
little but highly visible bugs that make me question the release at
this time. I've now listed some others that more research reveals have
been reported by many others with no solutions except for smart
answers on reading what is to be called a "bug" in this newsgroup.
 
R

Russ Valentine [MVP-Outlook]

Cool your jets. This is a public peer to peer newsgroup. That reality seems
to have escaped you. You are asking advice from volunteers who provide that
advice free of charge to you. If you choose not to follow the advice we
provide, that is your choice. When you do you, you then have no right to
bust our chops when you fail to do what we suggest. Do what we suggest or do
not post back.
 
F

F.H. Muffman

JNATION said:
All of you guys are just too smart for me. RTFM. I've been doing this
just as long if not longer than many of you. The sending message
numbers in outlook 2007 are WRONG. WRONG.

Wrong? Have you done a network trace to view the SMTP conversation and
verify that Outlook (not you, but Outlook) is not sending however many
messages it thinks it is sending?
If you write an application that adds up two numbers - that's all it
does -- and you get 2+1 resulting in 4 then it is a BUG. It can be a
small bug or a large bug but it is still a bug.

You are 100% right on that. A program written to add numbers that doesn't
do it properly is a bug. But not necessarily in the program itself.
Remember the Pentium floating point bug? Was it a bug in the programs that
depended upon the chip? No, but it would sure look like it.


But, still, you haven't shown that Outlook is not actually sending 13
messages.

I've now tested send and receive. With outlook 2003 it was correctly
reporting the number of messages being sent. If I sent 2 messages I
saw "sending 2 of 2" with Outlook 2003. In Outlook 2007 I am reporting
"sending 16 of 16" which is wrong. Could there be corruption on my
machine? Perhaps but highly unlikely. Could it be that the upgrade
process has caused a problem? Thus this is a bug, whether it is the
upgrade process or the number of messages being reported sent.

Maybe, just maybe, the change is that in Outlook 2003 it was
*underreporting* messages being sent, or maybe it didn't count messages that
were hidden in the outbox.
This alone should not force a recall of Outlook 2007 but I'm having a
difficult time getting it to function effectively and noticing these
little but highly visible bugs that make me question the release at
this time. I've now listed some others that more research reveals have
been reported by many others with no solutions except for smart
answers on reading what is to be called a "bug" in this newsgroup.

Do a network trace of the SMTP. If you're having trouble reading it, feel
free to email it to me and I can give you an assist. If you find that it's
only sending 1 message, then sure, it sounds like it *might* be a bug.

And if it is, call in to technical support and report it. Because Microsoft
doesn't monitor these groups and there's no guarantee that they've seen this
issue before.
 
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P

Peter Foldes

Apparently for whatever reason Outlook keeps adding 11 to the total
number of messages being sent. 7+11 = 18. I have more than 11 pop
accounts in there so something is off and the number 11 is of
significance somewhere

That is because you probably have 2 sets of pst files installed. How did you import the pst files from Outlook 2003?

Do a search after enabling Show all (Hidden) Files and see where they are located. If not there then your profile is corrupted and set up a new profile.

This is not a bug in Outlook but a user created issue.
 
D

Diane Poremsky [MVP]

With regard to the profile, I followed the entire upgrade process to
the letter.

Including making a new profile?

Could any of the things its attempting to send be read receipts?
 
J

JNATION Rocks!

I understand and apologize that this got out of hand. Perhaps I was a
little put off by the tone of your first email that started this.
Let's see what we can do about ending that part.
 
J

JNATION Rocks!

That is because you probably have 2 sets of pst files installed. How did you import the pst files from Outlook 2003?

Thank you for your assistance. I only have one pst file and always
have. Outlook installed itself and used my existing pst. Everything
else works, accounts are all there.
Do a search after enabling Show all (Hidden) Files and see where they are located. If not there then your profile is corrupted and set up a new profile.

I have all my hidden files and folders revealed. I looked in the
Outlook folder in the Docs and Folders which reveals just one pst
file.
This is not a bug in Outlook but a user created issue.

Really... This is why I got irate - it can't be a bug, it has to be
the user. I performed the upgrade *as instructed.*. I did not create
anything new. I did not modify anything I was told not to touch.
Outlook 2003 worked flawlessly.

If there is a failure here it is a failure of the Microsoft upgrade
process that is still unexplained as to why Outlook keeps thinking it
is sending more messages than it is -- unless some variable is off
somewhere. Perhaps this is superficial but it is still unexplained and
nobody can point to anything I did wrong as instructed by Microsoft
during the upgrade process.
 
J

JNATION Rocks!

Including making a new profile?

A profile exists in the Mail control panel and this apparently was
done correctly. All my old accounts work perfectly.
Could any of the things its attempting to send be read receipts?

No. I'm not connected to an exchange server - good suggestion though.

I think I figured it out - and it is a
bug/mistype/error/mistake/flub/glitch call it whatever you want on
Microsoft's part. That is unless I somehow created a user error of
miraculous proportions.

Sending an email this time quickly updated a number that looked like a
12. I realize that I have 14 pop email accounts. Sending 1 email made
it "14 of 14" and more emails made it more from there with the same
number. I sent 1 email from 2 different accounts and found the first
one saying: "sending message 6 of 7" for the first one and "sending
message 14 of 14" for the last one. So what Outlook 2007 is counting
email accounts and adding in the number of emails per account of the
last account. I just sent 4 emails - 2 from account 6 and 2 from
account 14. I ended having 16 email messages sent and for some reason
got a "sending message 13 of 16."

At least it's reproducible now and consistent. I'm hoping we can fan
the flames. I just didn't like MVP members to tell me I should stop
calling things bugs when obviously it's an idiot user error. If there
is an error it is in Microsoft not providing a good upgrade path,
instructions or even a user manual one can use in any form, be it PDF,
on the DVDs that I paid hundreds of dollars for.
 
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R

Russ Valentine [MVP-Outlook]

Indeed, you did nothing wrong. It is perfectly reasonable to expect an
upgrade installation to work. But upgrade installations of Outlook do not
work and never have. Microsoft has not admitted it, but we end users have
documented it extensively in these groups and provided the necessary
workarounds.
Many if not all of the problems you are having are from your corrupt
profile. Until you correct that, there is no way to know which of your
problems might remain and actually qualify as a bug in the software.
 
D

Diane Poremsky [MVP]

So you upgraded and are using the old profile you used with Outlook 2003?
There are issues with reusing an old profile and we recommend making a new
profile for best results.

BTW - read receipts have nothing to do with exchange and in fact, often 'get
stuck' when you receive mail on a lot of accounts.
 
4

4sight

I agree. This is a BUG. My Outlook 2007 worked fine initially for 3 months and very recently showing me wrong numbers for sending mesage. Even, If I don't send any, it shows "Sending Message 2 of 2" and there is nothing in the outbox to send. All crazy efforts to create new profile did go in vain. This also create some security concern as we don't know if a copy of a message going elsewhere!!!!!

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com
 
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B

Brian Tillman

4sight said:
I agree. This is a BUG. My Outlook 2007 worked fine initially for 3
months and very recently showing me wrong numbers for sending mesage.
Even, If I don't send any, it shows "Sending Message 2 of 2" and
there is nothing in the outbox to send.

Perhaps undeliverable read receipts. See this:
http://www.howto-outlook.com/howto/deletereadreceipt.htm
All crazy efforts to create new profile did go in vain.

Describe exactly how you're trying to do this and exactly what happens at
each step when you do. "go in vain" doesn't tell us much.
 

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