Bugs?

[Rodger Bernstein]

Hi,

Why does Outlook "receive" the same email twice? When I
get mail on a pop3 account it seems to want to download
it twice. Most annoying! I leave Outlook running it
downloads incomming mail as expected. When I reboot and
run Outlook again it will download already downloaded
email.

And secondly when I quit Outlook it frequently asks me if
I want to save over the normal template. Obviously this
is coming from Word but Outlook may have something to do
with the problem. I'm using Word as the email editor.

I have Outlook 2003 running on Windows XP.

Any help or suggestions would be appreciated. Any
Microsoft employees out there?

Thanks,
Rodger

 

[Jeff Stephenson [MSFT]]

Don't know anything about the Word template issue. For the other, could you
turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file (as a template) after you've run Outlook through the
download/quit/start/download cycle that produces the duplicate messages?