Calendar items entered in OWA not showing in Entourage

[jda]

I have a MAC user that is having trouble with calendar events not
showing up if he uses OWA (Safari), but does if he enters them using
Entourage. From what he has explained to me is he enters items into
his calendar at home using OWA, but when he plugs into the network
here and
launches Entourage during the day those items don't show up that he
entered using OWA the night before.

As a demo of what is happening he logged on to Entourage and OWA on
his Mac. Then entered a appointment in Entourage calendar and it
showed up in OWA and Entourage even if we exits both. Then he
entered
an appointment in OWA calendar, it shows up there in OWA but will not
show in the Entourage Calendar even if he exits both. He can get
back
into OWA and the 2nd appointment will still be there.

Does anyone have an idea what to even look for as a cause?


John


INFO: His Mac Laptop is OS X 10.4, using latest Safai browser or
Entourage 2004, his mailbox is on exchange 2007 mail store.

 

[William Smith]

I have a MAC user that is having trouble with calendar events not
showing up if he uses OWA (Safari), but does if he enters them using
Entourage. From what he has explained to me is he enters items into
his calendar at home using OWA, but when he plugs into the network
here and
launches Entourage during the day those items don't show up that he
entered using OWA the night before.

As a demo of what is happening he logged on to Entourage and OWA on
his Mac. Then entered a appointment in Entourage calendar and it
showed up in OWA and Entourage even if we exits both. Then he
entered
an appointment in OWA calendar, it shows up there in OWA but will not
show in the Entourage Calendar even if he exits both. He can get
back
into OWA and the 2nd appointment will still be there.

Hi John!

Open Safari and connect to his account using his Exchange server's
back-end address (not the OWA address). It should look something like
"exchangeserver.domain.com/exchange". View the calendar. Does the event
appear here?

If the event is appearing in the calendar on the back-end server then it
should appear in Entourage as well. If it doesn't then you may want to
empty your Calendar's cache and resynchronize:

1. Right-click the Calendar in the folder list on the left and select
Folder Properties.

2. Click the Empty button to empty the local Entourage cache. It will
immediately begin synchronizing.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[jda]

Bill,

The person tried this a little bit ago and says everything seems to be
working now.

Thanks!!

John