M
MaryC
MICROSOFT MVPs - WHAT DO YOU THINK IS CAUSING THIS PROBLEM?
A user in our group moved a bunch of messages from his old laptop to his new
PC via a network connection. (No, he did not export to a .pst which I told
him is what he SHOULD have done!!!). Anyway, a small percentage of the .msg
files copied over, 10 to be exact, cannot be opened by Outlook. When
double-clicking on the files to open them, the user received this error
message for 3 of the items:
Can't open file: D:\oldD\msg\RLYTPT.msg. The file may not exist, you may not
have permission to open it, or it may be open in another program. Right-click
the folder that contains the file, and then click Properties to check your
permissions for the folder.
and this error for the other 7:
Unable to read the item.
I told the user that I thought the 10 messages may have become corrupted
somehow when being transferred over via the network connection. He sent a
sample .msg file that he could not open, along with one that he could, and I
could not open it by double-clicking on it either. I checked Properties and
could see no difference between the "bad" unopenable item and the "good" one.
Permissions were the default, giving access to "Everyone". I did manage to
open the offending message in Wordpad which resulted in a text message the
contained a lot of formatting jargon. I e-mailed it to myself from within
Wordpad without altering it in any way. The result was a properly formatted
Outlook message with a properly formatted Word doc attachment.
A user in our group moved a bunch of messages from his old laptop to his new
PC via a network connection. (No, he did not export to a .pst which I told
him is what he SHOULD have done!!!). Anyway, a small percentage of the .msg
files copied over, 10 to be exact, cannot be opened by Outlook. When
double-clicking on the files to open them, the user received this error
message for 3 of the items:
Can't open file: D:\oldD\msg\RLYTPT.msg. The file may not exist, you may not
have permission to open it, or it may be open in another program. Right-click
the folder that contains the file, and then click Properties to check your
permissions for the folder.
and this error for the other 7:
Unable to read the item.
I told the user that I thought the 10 messages may have become corrupted
somehow when being transferred over via the network connection. He sent a
sample .msg file that he could not open, along with one that he could, and I
could not open it by double-clicking on it either. I checked Properties and
could see no difference between the "bad" unopenable item and the "good" one.
Permissions were the default, giving access to "Everyone". I did manage to
open the offending message in Wordpad which resulted in a text message the
contained a lot of formatting jargon. I e-mailed it to myself from within
Wordpad without altering it in any way. The result was a properly formatted
Outlook message with a properly formatted Word doc attachment.