Can not create new calendar entry

[William McCann]

I am having an issue with a user unable to create new calendar entries in MS
Outlook. If she clicks on New - Appointment, or double clicks on a time slot
in the calendar, notning happens.

Here's what I've tried so far:


Launched Outlook with /cleanprofile, /cleanreminder and /clenafreebusy
switches to no avail. Recreted the users Outlook profile to no avail. User is
on MS Outlook 2003, Windows XP and her milbox is on a 2003 Exchange Server.

I got the user to access her mailbox through Outlook web access and she has
no issues updating here calendar here. So it looks like an issue with either
Outlook on her system on her windows profile.

Has anyone seen this issue before and knows a quick fix. The reason I ask is
that the user is in a satellite office and reinstalling Outlook or creating a
new Windows profile, which would be my next steps would be a bit tricky for
me to do.

Any feedback on this is much appreicated.

Thanks in advance,

Will.

 

[Diane Poremsky [MVP]]

did you try the cleanviews switch or clear/delete the forms cache? I'd try
forms cache first.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
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newsreader to msnews.microsoft.com.

 

[William McCann]

Thanks Diane - got back to the user yesterday and the issue had rectified
itself - but I'll keep the forms cache in mind for future reference

did you try the cleanviews switch or clear/delete the forms cache? I'd try
forms cache first.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I am having an issue with a user unable to create new calendar entries in
MS
Outlook. If she clicks on New - Appointment, or double clicks on a time
slot
in the calendar, notning happens.

Here's what I've tried so far:


Launched Outlook with /cleanprofile, /cleanreminder and /clenafreebusy
switches to no avail. Recreted the users Outlook profile to no avail. User
is
on MS Outlook 2003, Windows XP and her milbox is on a 2003 Exchange
Server.

I got the user to access her mailbox through Outlook web access and she
has
no issues updating here calendar here. So it looks like an issue with
either
Outlook on her system on her windows profile.

Has anyone seen this issue before and knows a quick fix. The reason I ask
is
that the user is in a satellite office and reinstalling Outlook or
creating a
new Windows profile, which would be my next steps would be a bit tricky
for
me to do.

Any feedback on this is much appreicated.

Thanks in advance,

Will.