Can not print Powerpoint presentations on any client

[Glenn77]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Hi all
I have a problem with powerpoint 2008. We cant print presentations. It does work sometimes but thats very rare. It's the same problem with all presentations. We have even tested printing a presentation with the word "test" as the only word in the presentation.
It is a volume license. The systems has been recently reinstalled by using Deployment Studio.
We have reinstalled office but the problem remains.
This is the error that we recive.
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-04-08 13:13:48 +0200
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Version: 12.2.4.100205
Crashed Module Name: QD
Crashed Module Version: unknown
Crashed Module Offset: 0x0000c34d
Blame Module Name: QD
Blame Module Version: unknown
Blame Module Offset: 0x0000c34d
Application LCID: 1053
Extra app info: Reg=en Loc=0x041d

Thread 0 crashed:

# 1 0x92c5434d in _gDeviceRegion + 0x92BAADF1 (QD + 0x0000c34d)
# 2 0x908b34fb in PJCStatusHandler::ShowStatusWindow()::windowHandler + 0x2BDAB9C3 (Print + 0x000034fb)
# 3 0x908b371c in PJCStatusHandler::ShowStatusWindow()::windowHandler + 0x2BDABBE4 (Print + 0x0000371c)
# 4 0x908b3084 in PJCStatusHandler::ShowStatusWindow()::windowHandler + 0x2BDAB54C (Print + 0x00003084)
# 5 0x000095e4 in __mh_execute_header + 0x000085E4 (Microsoft PowerPoint + 0x000085e4)
# 6 0x0000a956 in __mh_execute_header + 0x00009956 (Microsoft PowerPoint + 0x00009956)
# 7 0x0000bc43 in __mh_execute_header + 0x0000AC43 (Microsoft PowerPoint + 0x0000ac43)
# 8 0x0000ca08 in __mh_execute_header + 0x0000BA08 (Microsoft PowerPoint + 0x0000ba08)
# 9 0x00135cc8 in __mh_execute_header + 0x00134CC8 (Microsoft PowerPoint + 0x00134cc8)
# 10 0x0015b73b in __mh_execute_header + 0x0015A73B (Microsoft PowerPoint + 0x0015a73b)
# 11 0x004a65ae in __mh_execute_header + 0x004A55AE (Microsoft PowerPoint + 0x004a55ae)
# 12 0x004a6666 in __mh_execute_header + 0x004A5666 (Microsoft PowerPoint + 0x004a5666)
# 13 0x00023d4f in __mh_execute_header + 0x00022D4F (Microsoft PowerPoint + 0x00022d4f)
# 14 0x00023fcc in __mh_execute_header + 0x00022FCC (Microsoft PowerPoint + 0x00022fcc)
# 15 0x0001e104 in __mh_execute_header + 0x0001D104 (Microsoft PowerPoint + 0x0001d104)
# 16 0x010d5134 in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009c134)
# 17 0x9216c13d in .objc_class_name_IPMDFontRange + 0x91E414FD (HIToolbox + 0x0000813d)
# 18 0x9216b57b in .objc_class_name_IPMDFontRange + 0x91E4093B (HIToolbox + 0x0000757b)
# 19 0x9216b3e0 in .objc_class_name_IPMDFontRange + 0x91E407A0 (HIToolbox + 0x000073e0)
# 20 0x92199d54 in .objc_class_name_IPMDFontRange + 0x91E6F114 (HIToolbox + 0x00035d54)
# 21 0x9216c4f6 in .objc_class_name_IPMDFontRange + 0x91E418B6 (HIToolbox + 0x000084f6)
# 22 0x9216b57b in .objc_class_name_IPMDFontRange + 0x91E4093B (HIToolbox + 0x0000757b)
# 23 0x92187ecc in .objc_class_name_IPMDFontRange + 0x91E5D28C (HIToolbox + 0x00023ecc)
# 24 0x011272bd in _McpFDispatchEventRef + 0x00000073 (MicrosoftComponentPlugin + 0x000ee2bd)
# 25 0x0112784d in _McpRunApplicationEventLoop + 0x0000051B (MicrosoftComponentPlugin + 0x000ee84d)
# 26 0x00023f84 in __mh_execute_header + 0x00022F84 (Microsoft PowerPoint + 0x00022f84)
# 27 0x000037bd in __mh_execute_header + 0x000027BD (Microsoft PowerPoint + 0x000027bd)
# 28 0x00002ae2 in __mh_execute_header + 0x00001AE2 (Microsoft PowerPoint + 0x00001ae2)
# 29 0x00002a09 in __mh_execute_header + 0x00001A09 (Microsoft PowerPoint + 0x00001a09)

X86 Thread State:
 eax: 0x0000000d ebx: 0x908b36da ecx: 0xa0870720 edx:0x0408512c
 edi: 0x00000002 esi: 0x1f198140 ebp: 0xbfffead8 esp:0xbfffead0
  ss: 0x0000001f eip: 0x92c5434d cs: 0x00000017 ds:0x0000001f
  es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246

Thread 1:

# 1 0x96cd33a6 in _signgam +

 

[Gary_Scott]

hello,

this is extremely similar to a thread from last year that had no published resolution:

Since we got office 2008 (back in 2008) we've consistently received print crash problems. We have three printers on our network HP 4200, HP 4250 and Xerox DocuColor 242. Even if I try to Print to PDF from the print dialogue box, the crash still occurs. I just don't get it. It can't be print driver specific. No other apps on my computer experience the same problem. It's a PowerPoint-based print function that seriously needs to be resolved. We've avoided rolling out Office 2008 specifically because of the print stability issue that my pilot test of people have continued to experience. Is there a fix in the nearby future?

By the way, Powerpoint 2004, Word 2008, Excel 2008, and Entourage 2008 have no such issues, therefore, it seriously brings me to the conclusion that PowerPoint 2008 is not performing proper print checks when prepping the file for a printer.

we experiencing the same issue:

PowerPoint 2008 crashes when printing. Is there a resolution?

we are conncting via IP/|LPD. Here is the error log:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-04-18 12:46:35 -0700
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Version: 12.2.4.100205
Crashed Module Name: QD
Crashed Module Version: unknown
Crashed Module Offset: 0x0000c34d
Blame Module Name: QD
Blame Module Version: unknown
Blame Module Offset: 0x0000c34d
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9452834d in _gDeviceRegion + 0x9447EDF1 (QD + 0x0000c34d)
# 2 0x950824fb in PJCStatusHandler::ShowStatusWindow()::windowHandler + 0x3057A9C3 (Print + 0x000034fb)
# 3 0x9508271c in PJCStatusHandler::ShowStatusWindow()::windowHandler + 0x3057ABE4 (Print + 0x0000371c)
# 4 0x95082084 in PJCStatusHandler::ShowStatusWindow()::windowHandler + 0x3057A54C (Print + 0x00003084)
# 5 0x000095e4 in __mh_execute_header + 0x000085E4 (Microsoft PowerPoint + 0x000085e4)
# 6 0x0000a956 in __mh_execute_header + 0x00009956 (Microsoft PowerPoint + 0x00009956)
# 7 0x0000bc43 in __mh_execute_header + 0x0000AC43 (Microsoft PowerPoint + 0x0000ac43)
# 8 0x0000ca08 in __mh_execute_header + 0x0000BA08 (Microsoft PowerPoint + 0x0000ba08)
# 9 0x00135cc8 in __mh_execute_header + 0x00134CC8 (Microsoft PowerPoint + 0x00134cc8)
# 10 0x0015b73b in __mh_execute_header + 0x0015A73B (Microsoft PowerPoint + 0x0015a73b)
# 11 0x004a65ae in __mh_execute_header + 0x004A55AE (Microsoft PowerPoint + 0x004a55ae)
# 12 0x004a6666 in __mh_execute_header + 0x004A5666 (Microsoft PowerPoint + 0x004a5666)
# 13 0x00023d4f in __mh_execute_header + 0x00022D4F (Microsoft PowerPoint + 0x00022d4f)
# 14 0x00023fcc in __mh_execute_header + 0x00022FCC (Microsoft PowerPoint + 0x00022fcc)
# 15 0x0001e104 in __mh_execute_header + 0x0001D104 (Microsoft PowerPoint + 0x0001d104)
# 16 0x010d5134 in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009c134)
# 17 0x9481e13d in .objc_class_name_IPMDFontRange + 0x944F34FD (HIToolbox + 0x0000813d)
# 18 0x9481d57b in .objc_class_name_IPMDFontRange + 0x944F293B (HIToolbox + 0x0000757b)
# 19 0x9481d3e0 in .objc_class_name_IPMDFontRange + 0x944F27A0 (HIToolbox + 0x000073e0)
# 20 0x9484bd54 in .objc_class_name_IPMDFontRange + 0x94521114 (HIToolbox + 0x00035d54)
# 21 0x9481e4f6 in .objc_class_name_IPMDFontRange + 0x944F38B6 (HIToolbox + 0x000084f6)
# 22 0x9481d57b in .objc_class_name_IPMDFontRange + 0x944F293B (HIToolbox + 0x0000757b)
# 23 0x94839ecc in .objc_class_name_IPMDFontRange + 0x9450F28C (HIToolbox + 0x00023ecc)
# 24 0x011272bd in _McpFDispatchEventRef + 0x00000073 (MicrosoftComponentPlugin + 0x000ee2bd)
# 25 0x0112784d in _McpRunApplicationEventLoop + 0x0000051B (MicrosoftComponentPlug

 

[Del_Anrox]

Hello,

There are 5 open threads on this forum dealing with printing crashes using the Xerox 242 or 252 printers.

http://www.officeformac.com/ms/ProductForums/PowerPoint/3567/0

http://www.officeformac.com/ms/ProductForums/PowerPoint/3463/0

http://www.officeformac.com/ms/ProductForums/PowerPoint/2080/0

http://www.officeformac.com/ms/ProductForums/PowerPoint/2346/0

http://www.officeformac.com/ms/ProductForums/PowerPoint/3578/0

We are using an EFI Fiery external rip and the Fiery EX260 Color Server PS driver. Are any other users with this printing issue using a similar setup?

In thread

http://www.officeformac.com/ms/ProductForums/PowerPoint/2346/0

Bob Jones, Office:Mac MVP, suggests the issue is with the Xerox driver. The Fiery EX260 Color Server PS driver came out in May of 2007. Office 2008 was released in January of 2008. It appears, IMHO, that something changed in PowerPont 2008 that breaks printing using the EFI driver.

I would like to advise our studios to upgrade to Office 2008 but, using Office 2004 seems to be the only viable solution at this time.

The print to pdf and then print to the color printers does not work in an environment that charges clients $100/hr for designers time.

Is there any chance the Microsoft MBU will be working with EFI to get this resolved anytime in the near future?

Thanks to everyone on this forum.