can not re-intsall my copy of office xp

M

Mario

My hard drive just died on me a couple of days ago, I am almost done re doing
it but after installation of office xp, the validation code appears to be
already in use (of course I did it about a year ago). I did explain this fact
to the support girls in somewhere around the world, she expected my to know
how many copies of the cd were made, who did adquired it, in how many
computers was installed etc., My main problem now is thet the company i was
working for provided me with this tool, gave me a back up copy for the "just
in case" and know the ocmpany does not exist anymore. The support person then
could not give me any option even when the confimation on her screen had my
name addres e-mail etc. Any ideas what shoud I do?
 
C

Carey Frisch [MVP]

How to Buy Office 2003
http://www.microsoft.com/office/editions/howtobuy/standard.mspx

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

:

| My hard drive just died on me a couple of days ago, I am almost done re doing
| it but after installation of office xp, the validation code appears to be
| already in use (of course I did it about a year ago). I did explain this fact
| to the support girls in somewhere around the world, she expected my to know
| how many copies of the cd were made, who did adquired it, in how many
| computers was installed etc., My main problem now is thet the company i was
| working for provided me with this tool, gave me a back up copy for the "just
| in case" and know the ocmpany does not exist anymore. The support person then
| could not give me any option even when the confimation on her screen had my
| name addres e-mail etc. Any ideas what shoud I do?
 
L

Lau Lei Cheong

No offense, just be curious to ask, does the link you provide have specific
answer to the problem, or you're simply refer the OP to buy a new one?

It seems that you provide this link for anyone with activation/CD-KEY
problem.

I agree that in this thread, the OP doesn't deserve a solution(the OP's not
liable for installation of software he don't own). But I believe some
previous thread deserves a more decent answer like: "You should consult MS
customer service for this at: (e-mail address removed)" In case like missing
labels, I don't think "buy a new one" is necessary, and it's majorly the
"system builder"'s responsibility, not the customer's, to stick the license
label on the case of machine. (according to the license agreement label
printed on the box(I'm refer to the 3CD boxes for packing OS/Office OEM CDs)
of OEM system builder kit) Legimate end users DO deserves a better tone, I
think.
 
J

JoAnn Paules [MSFT MVP]

Mario,

Unfortunately you have learned a hard lesson - keep the original disks and
the product key. You didn't own the disks so Microsoft is under no
obligation to help you. It's one of those cases where honest people have to
bear the effect of the actions of the dishonest people.

Your best alternative is to buy your own copy of Office. And make sure you
know where your disks are just in case something like this happens again.
 
M

Milly Staples [MVP - Outlook]

Perhaps he provided the link to buy a legitimate copy of Office since the OP
had a pirated copy?

Office XP Professional with FrontPage (that requires the proplus.msi file to
update) was a widely pirated enterprise only edition that leaked to the web
almost before it was released.

No system builder, legitimate that is, would have access to this copy since
it is an enterprise only license. If updating the code is impossible,
perhaps Microsoft finally did something about disabling it much like they
did for the corp.zip copy of Windows XP Professional that did not require
activation - again, a leaked and widely pirated enterprise only copy of
Windows XP Professional.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Lau Lei Cheong asked:

| No offense, just be curious to ask, does the link you provide have
| specific
| answer to the problem, or you're simply refer the OP to buy a new one?
|
| It seems that you provide this link for anyone with activation/CD-KEY
| problem.
|
| I agree that in this thread, the OP doesn't deserve a solution(the
| OP's not
| liable for installation of software he don't own). But I believe some
| previous thread deserves a more decent answer like: "You should
| consult MS
| customer service for this at: (e-mail address removed)" In case like
| missing
| labels, I don't think "buy a new one" is necessary, and it's majorly
| the "system builder"'s responsibility, not the customer's, to stick
| the license
| label on the case of machine. (according to the license agreement
| label
| printed on the box(I'm refer to the 3CD boxes for packing OS/Office
| OEM CDs)
| of OEM system builder kit) Legimate end users DO deserves a better
| tone, I
| think.
|
| "Carey Frisch [MVP]" <[email protected]>
| ¼¶¼g©ó¶l¥ó·s»D:[email protected]...
|| How to Buy Office 2003
|| http://www.microsoft.com/office/editions/howtobuy/standard.mspx
||
|| --
|| Carey Frisch
|| Microsoft MVP
|| Windows - Shell/User
|| Microsoft Community Newsgroups
|| news://msnews.microsoft.com/
||
|| -------------------------------------------------------------------------------------------
||
|| "Mario" wrote:
||
||| My hard drive just died on me a couple of days ago, I am almost
||| done re
|| doing
||| it but after installation of office xp, the validation code appears
||| to
|| be
||| already in use (of course I did it about a year ago). I did explain
||| this
|| fact
||| to the support girls in somewhere around the world, she expected my
||| to
|| know
||| how many copies of the cd were made, who did adquired it, in how
||| many computers was installed etc., My main problem now is thet the
||| company i
|| was
||| working for provided me with this tool, gave me a back up copy for
||| the
|| "just
||| in case" and know the ocmpany does not exist anymore. The support
||| person
|| then
||| could not give me any option even when the confimation on her
||| screen had
|| my
||| name addres e-mail etc. Any ideas what shoud I do?
 
P

Peter Foldes

gave me a back up copy for the "just
in case" and know the ocmpany does not exist anymore.

Lau Lei Cheong

The OP did say that the copy he has now is sort of Pirated as snipped above from the post. Carey was right with his answer. And the same goes to his other postings when he say's the same thing. Read what is between the lines

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
 

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