The update check get to 40% then I get the following message:
The Office Update site is unable to check for updates on this computer. This
may be happening because of one of the following reasons:
You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.
Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations. If
the files are missing you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result of the same problem.
Please contact Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.
I have administrator rights, there is no network problem and the rest of the
message is greek. I did sometime back already install sp1. I did try to
reinstall sp1 yesterday but it already said (of course) the service pack
existed. Can I uninstall sp1 and try to reinstall ? suggestions please (and
thank you for your help). Lynn
Roady said:
What is the exact message of the Windows Installer screen? Also is there
anything logged about this to the Event Viewer? Can you install the
standalone Office 2003 Service Pack 1?
--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com
Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1
-----
Lynn said:
Tried your recommendation and did not improve...plus now when i open
outlook
it tells me the voice recognition ... isn't installed and do i want to.
any
other thoughts? thanks
Roady said:
Insert the Office CD and choose the repair option.
--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com
Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1
-----
a while back, when downloading mail into outlook the windows installer
message box flashes on screen in between each message; I have no idea
why
it
started. Annoying but could live with it. NOW THOUGH, windows can
update
but
I can't update office. HELP.
