Can receive from but can't send to same mail recipient

C

cjaycint

From an administrative standpoint, I was recently successful in reconfiguring
and resetting Outlook 2003 accounts for a small business that recently
upgraded from Outlook 2000. They could not send or receive emails
externally--only internally. They are in constant communication with
government agencies, and it now appears that they can receive messages from
these agencies but can't successfully send messages to them. However, they
are able to send and receive messages from everyone else with which they've
attempted to contact. Does this appear to be a problem on the small
business' side or on the government agencies' side? What could the problem
be for each that's preventing their communications and causing the small
business to receive 'undeliverable' messages when attempting to contact the
government agencies?

I'm brainstorming trying to find a solution for them ASAP. I would hate for
the SB to be blamed for a problem being caused by the government's email
configuration. Any ideas are highly appreciated.

Thanks.
 
J

Jeff Stephenson [MSFT]

From an administrative standpoint, I was recently successful in reconfiguring
and resetting Outlook 2003 accounts for a small business that recently
upgraded from Outlook 2000. They could not send or receive emails
externally--only internally. They are in constant communication with
government agencies, and it now appears that they can receive messages from
these agencies but can't successfully send messages to them. However, they
are able to send and receive messages from everyone else with which they've
attempted to contact. Does this appear to be a problem on the small
business' side or on the government agencies' side? What could the problem
be for each that's preventing their communications and causing the small
business to receive 'undeliverable' messages when attempting to contact the
government agencies?

I'm brainstorming trying to find a solution for them ASAP. I would hate for
the SB to be blamed for a problem being caused by the government's email
configuration. Any ideas are highly appreciated.

Thanks.
Click to expand...

Do they get any error messages when they try and send to the government
agencies? If not, could you turn on diagnostic logging on one of the
machines (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after trying to send a message that is not sent?
 
C

cjaycint

Yes. The error messages are as follows:

Reporting-MTA: evoaccounting.com
Final-Recipient: rfc821;[email protected]
Action: failed
Status: 5.0.0

Another undeliverable response:

(Note: The gibberish before the domain is completely shrewed from the
actual username--after the Message-ID:<!~!)

Subject: FW: Undeliverable Mail
Date: Tue, 11 Jan 2005 12:46:25 -0500
Message-ID:
<!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAAea1SSzSvp0yMjSequrxBesKAAAAQAAAApWWbEp86yEOEi/[email protected]>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_002A_01C4F7DB.F4E91130"
X-Mailer: Microsoft Office Outlook, Build 11.0.5510
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
Thread-Index: AcT1QRglPTpr+KyuT+irj6srhCs3PwCxE/iQ

This is a multi-part message in MIME format.

------=_NextPart_000_002A_01C4F7DB.F4E91130
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit

Cannot figure out why it won't go from here

A third undeliverable message:

Subject: Undeliverable Mail

Delivery failed 20 attempts: [email protected]


------=_NextPart_000_002A_01C4F7DB.F4E91130
Content-Type: message/delivery-status;
name="details.txt"
Content-Transfer-Encoding: 7bit
Content-Disposition: attachment;
filename="details.txt"

Reporting-MTA: companys_domain.com
Final-Recipient: rfc821;[email protected]
Action: failed
Status: 4.4.1



------=_NextPart_000_002A_01C4F7DB.F4E91130--
 
J

Jeff Stephenson [MSFT]

Reporting-MTA: evoaccounting.com
Final-Recipient: rfc821;[email protected]
Action: failed
Status: 5.0.0
Click to expand...

This is just a "there was some sort of problem" error code. Was there any
more eplanatory text in the message?
Subject: FW: Undeliverable Mail
Date: Tue, 11 Jan 2005 12:46:25 -0500
Message-ID:
<!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAAea1SSzSvp0yMjSequrxBesKAAAAQAAAApWWbEp86yEOEi/[email protected]>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_002A_01C4F7DB.F4E91130"
X-Mailer: Microsoft Office Outlook, Build 11.0.5510
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
Thread-Index: AcT1QRglPTpr+KyuT+irj6srhCs3PwCxE/iQ

This is a multi-part message in MIME format.

------=_NextPart_000_002A_01C4F7DB.F4E91130
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
Click to expand...

There's no information here at all...
Subject: Undeliverable Mail

Delivery failed 20 attempts: [email protected]


------=_NextPart_000_002A_01C4F7DB.F4E91130
Content-Type: message/delivery-status;
name="details.txt"
Content-Transfer-Encoding: 7bit
Content-Disposition: attachment;
filename="details.txt"

Reporting-MTA: companys_domain.com
Final-Recipient: rfc821;[email protected]
Action: failed
Status: 4.4.1
Click to expand...

According to the error code standard, this means:

X.4.1 No answer from host

The outbound connection attempt was not answered, because
either the remote system was busy, or was unable to take a
call. This is useful only as a persistent transient error.

Could you turn on diagnostic logging on one of the machines (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after trying to send a message that is not sent?
 
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