D
deebs
Regarding the status of KB908531
It would be good to have an official word on it
It would be good to have an official word on it
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T
Tom [Pepper] Willett
A MS employee posted this in the IE newsgroup this morning:
| Stephen Hui [MSFT] wrote:
| <QP>
| We've determined that the majority of the issues people are having with
| MS06-015 / KB908531 are due to a bad interaction between the security
update
| and a software component included with various HP hardware devices,
| including but not limited to printers, scanners, and cameras.
|
| Here are two fixes which should fix problems caused by the interaction
with
| the HP software:
|
| Option 1 - Modify the registry
| ------------------------------
|
| - (If you have multiple user accounts set up) Log onto the computer using
an
| account with Administrator privileges
|
| - Click the Start button, then click Run and type "regedit" at the prompt,
| without the quotes; this will start Registry Editor
|
| - Locate the
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
| Extensions\Cached key in Registry Editor
|
| - Right click on the key and select New / DWORD Value
|
| - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
| {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
|
| - Right click the value, select Modify, and type "1" into the Value Data
| field
|
| - Close Registry Editor
|
|
| Option 2 - Kill the HP process
| ------------------------------
|
| - Wait until Internet Explorer, Windows Explorer, or whichever component
is
| encountering problems is in an unresponsive state
|
| - Click the Start button, then select Run and type "taskmgr" at the
prompt,
| without the quotes; this will start Task Manager
|
| - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
| right click on them and select End Process
|
| Notes:
|
| - Option 2 this may disable some HP device-specific functionality until
you
| restart your computer.
|
| - Option 2 will correct the problem for the logged-in user, but not for
all
| users on a computer with multiple user accounts. For that reason, Option
1
| is the preferred option.
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| If your computer is not currently unresponsive, you should only have to do
| Option 1 or Option 2, not both. If your computer is currently
unresponsive,
| you should be fixed by doing Option 2.
|
| I'm very sorry about the inconvenience this has caused you all; hopefully
| this will get things back on track. Please note that MS06-015 fixes a
| critical security vulnerability, so it's very important that you reinstall
| it as soon as possible if you've uninstalled it. Please also keep in mind
| that disabling Auto Update will leave your computer unprotected even after
| we release security updates. I understand that this experience has been
| very frustrating for many of you, but I really must still strongly
recommend
| that you leave [Automatic Updates] enabled for your own safety.
| </QP>
| Source:
| Regarding the status of KB908531
|
| It would be good to have an official word on it
| Stephen Hui [MSFT] wrote:
| <QP>
| We've determined that the majority of the issues people are having with
| MS06-015 / KB908531 are due to a bad interaction between the security
update
| and a software component included with various HP hardware devices,
| including but not limited to printers, scanners, and cameras.
|
| Here are two fixes which should fix problems caused by the interaction
with
| the HP software:
|
| Option 1 - Modify the registry
| ------------------------------
|
| - (If you have multiple user accounts set up) Log onto the computer using
an
| account with Administrator privileges
|
| - Click the Start button, then click Run and type "regedit" at the prompt,
| without the quotes; this will start Registry Editor
|
| - Locate the
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
| Extensions\Cached key in Registry Editor
|
| - Right click on the key and select New / DWORD Value
|
| - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
| {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
|
| - Right click the value, select Modify, and type "1" into the Value Data
| field
|
| - Close Registry Editor
|
|
| Option 2 - Kill the HP process
| ------------------------------
|
| - Wait until Internet Explorer, Windows Explorer, or whichever component
is
| encountering problems is in an unresponsive state
|
| - Click the Start button, then select Run and type "taskmgr" at the
prompt,
| without the quotes; this will start Task Manager
|
| - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
| right click on them and select End Process
|
| Notes:
|
| - Option 2 this may disable some HP device-specific functionality until
you
| restart your computer.
|
| - Option 2 will correct the problem for the logged-in user, but not for
all
| users on a computer with multiple user accounts. For that reason, Option
1
| is the preferred option.
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| If your computer is not currently unresponsive, you should only have to do
| Option 1 or Option 2, not both. If your computer is currently
unresponsive,
| you should be fixed by doing Option 2.
|
| I'm very sorry about the inconvenience this has caused you all; hopefully
| this will get things back on track. Please note that MS06-015 fixes a
| critical security vulnerability, so it's very important that you reinstall
| it as soon as possible if you've uninstalled it. Please also keep in mind
| that disabling Auto Update will leave your computer unprotected even after
| we release security updates. I understand that this experience has been
| very frustrating for many of you, but I really must still strongly
recommend
| that you leave [Automatic Updates] enabled for your own safety.
| </QP>
| Source:
| Regarding the status of KB908531
|
| It would be good to have an official word on it
D
deebs
Thanks Tom.
Option 1 seems to have done the trick.
This computer does not have any of the hp*.exe files listed in option 2
Option 1 seems to have done the trick.
This computer does not have any of the hp*.exe files listed in option 2
A MS employee posted this in the IE newsgroup this morning:
| Stephen Hui [MSFT] wrote:
| <QP>
| We've determined that the majority of the issues people are having with
| MS06-015 / KB908531 are due to a bad interaction between the security
update
| and a software component included with various HP hardware devices,
| including but not limited to printers, scanners, and cameras.
|
| Here are two fixes which should fix problems caused by the interaction
with
| the HP software:
|
| Option 1 - Modify the registry
| ------------------------------
|
| - (If you have multiple user accounts set up) Log onto the computer using
an
| account with Administrator privileges
|
| - Click the Start button, then click Run and type "regedit" at the prompt,
| without the quotes; this will start Registry Editor
|
| - Locate the
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
| Extensions\Cached key in Registry Editor
|
| - Right click on the key and select New / DWORD Value
|
| - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
| {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
|
| - Right click the value, select Modify, and type "1" into the Value Data
| field
|
| - Close Registry Editor
|
|
| Option 2 - Kill the HP process
| ------------------------------
|
| - Wait until Internet Explorer, Windows Explorer, or whichever component
is
| encountering problems is in an unresponsive state
|
| - Click the Start button, then select Run and type "taskmgr" at the
prompt,
| without the quotes; this will start Task Manager
|
| - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
| right click on them and select End Process
|
| Notes:
|
| - Option 2 this may disable some HP device-specific functionality until
you
| restart your computer.
|
| - Option 2 will correct the problem for the logged-in user, but not for
all
| users on a computer with multiple user accounts. For that reason, Option
1
| is the preferred option.
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| If your computer is not currently unresponsive, you should only have to do
| Option 1 or Option 2, not both. If your computer is currently
unresponsive,
| you should be fixed by doing Option 2.
|
| I'm very sorry about the inconvenience this has caused you all; hopefully
| this will get things back on track. Please note that MS06-015 fixes a
| critical security vulnerability, so it's very important that you reinstall
| it as soon as possible if you've uninstalled it. Please also keep in mind
| that disabling Auto Update will leave your computer unprotected even after
| we release security updates. I understand that this experience has been
| very frustrating for many of you, but I really must still strongly
recommend
| that you leave [Automatic Updates] enabled for your own safety.
| </QP>
| Source:
| Regarding the status of KB908531
|
| It would be good to have an official word on it
B
Bob Buckland ?:-\)
Hi Deebs,
What brand and of PC, printer, scanner, etc do you have?
==========
Thanks Tom.
Option 1 seems to have done the trick.
This computer does not have any of the hp*.exe files listed in option 2 >>
What brand and of PC, printer, scanner, etc do you have?
==========
Thanks Tom.
Option 1 seems to have done the trick.
This computer does not have any of the hp*.exe files listed in option 2 >>