S
Sue Mosher [MVP-Outlook]
Does a Custom*.prf file with the Exchange settings exist in C:\Program Files\Microsoft Office\ after the software installation? If not, that's the problem. You might want to check the .mst file with the viewer to see if it's actually included in the .mst file.
If you do have the Custom*.prf file, then on the test machine, before you start Outlook for the first time, check the registry under HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0\User\Settings\{GUID}\Create\Software\Microsoft\Office\11.0\Outlook\Setup. (The {GUID} is a long text string global unique identifier.) Look for the ImportPRF value, which should have a path to the Custom*.prf file, and for zero-valued First-Run and FirstRun values. Outlook should copy these settings to HKCU\Software\Microsoft\Office\11.0\Outlook\Setup when it runs and then process the .prf file.
If you do have the Custom*.prf file, then on the test machine, before you start Outlook for the first time, check the registry under HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0\User\Settings\{GUID}\Create\Software\Microsoft\Office\11.0\Outlook\Setup. (The {GUID} is a long text string global unique identifier.) Look for the ImportPRF value, which should have a path to the Custom*.prf file, and for zero-valued First-Run and FirstRun values. Outlook should copy these settings to HKCU\Software\Microsoft\Office\11.0\Outlook\Setup when it runs and then process the .prf file.