Cannot access contacts from a new email

[Shane]

Hi all,

My contacts are there, but when I open a new email and select "To" the list
does not come up.

I have seen previous threads and followed the solution recommened at
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002#kb1, but this does not help.

Can anyone help please?

 

[Jocelyn Fiorello [MVP - Outlook]]

Try removing the Outlook Address Book service and readding it, then
restarting Outlook -- see if that helps.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Shane]

Hi Jocelyn,

How do I do this? Can you give step by step instructions?

 

[Diane Poremsky [MVP]]

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



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