Cannot access document library from outside the network

A

Andranik

I am running Project server 2003, and sharepoint portal 2003 with sql 2000 as
the database. Everything works fine inside the newtork. However, when I try
to access the document library by logging in from the extranet, I get a page
cannot be found. I can access all the other pages or web parts. Just before
attempting to log into the document library page, it looks like the page is
attemting to load from the inernal address, and then erroring out. For
example:
let's say my internal address is http://shareopint:8083/projectserver
and
my external address is http://shareopint.mysite.com:8083/projectserver.

Evertyhing I access externally is using the external address. Which I am
assuming is working properly, but only when I try to access my document
library will it attempt to authenticate with the internal address. I am able
to click on the project in the document library, but then this error occurs
when I click on the shared document link within. I have tried this for
several different project and from serveral different external locations. Ho
can I change the document library to authenticate with the external address
instead of the internal? Or this the root of this problem different thant
what I am assuming?

Thanks
-Andy
 
D

Debbie

I am having the exact same issue! What is happening to me is when we attempt
to access the document library from an external site, when clicking on the
document, it attempts to take the user back to the internal url. Here is my
configuration:

1. Go to the Admin Tab in PWA
2. Go to Manage Windows SharePoint Services
3. In the Sharepoint Central Administration url: http://company:1234
4. Create a site Under this Sharepoint url: http://company:80/sites
5. Sharepoint Extranet Address: http://companyproject.abc.com/projectserver
6. http://company:80/sites/MS_ProjectServer_Public Documents
7. Specify a project server extranet address: server extranet address:
http://companyproject.abc.com/projectserver
Server Intranet address: http://company/projectserver

So what I don't understand is why when we click a document it attempts to
open from the internal address.

How do I fix this? Hopefull with all of this information both of our issues
can be resolved.

dberryhill
 
J

Jackson T. Cole

When a Sharepoint team site is created and recorded in Project Server's
database, the URL given in #4 of Debbie's reply is what is used as the "base":

4. Create a site Under this Sharepoint url: http://company:80/sites

If you come into PWA from the internet using the registered name, and then
try to go to a team site, you will get a similar failure.

As you are navigating in PWA through "Documents" or "Risks", "or Issues",
until you get to an actual object to edit or view, it appears PWA can get
away with just referencing the project's numeric suffix. But to get the
actual object, a complete URL is built, and that's when the base address is
stuck in.

If the resulting error page still has what appears to be a URL pointing
to the document you want to edit, position the cursor in the address field,
remove the "internal" node name, and insert the registered internet name.
Then click "Go". I do this when I am o-o-o, and want to go to a team site
from PWA. It's a pain, but is just one extra step.

I read somewhere a while back that you can make the internet address the
"base" address in Project Server. However, that won't change the existing
sites, only subsequent ones.

Not much of a solution, but it's all I know at the moment!

FYI ...

JC
 
D

Debbie

Thanks. I was aware of this work-around, but you know the prima donna's
don't want to do that. Too much typing for them. I guess I will keep
looking.

Thanks for your reply.
 
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