Cannot Access Hotmail

W

WJB

Hi,

Yesterday I created an account with Microsoft Office Live Small Business
(MOLSB), added an additional domain, registered it and created an email
account on it. Interestingly, now when I go to the MSOLB web site and sign
in, the e-mail pane displays my Hotmail messages not my new email account
ones. Concurrently, Outlook 2007, which had been working fine till then, all
of a sudden cannot Connnect To Hotmail!!

Is there any relationship between these two issues? And how can I fix the
problem?

Thanks
 
V

VanguardLH

in
Hi,

Yesterday I created an account with Microsoft Office Live Small Business
(MOLSB), added an additional domain, registered it and created an email
account on it. Interestingly, now when I go to the MSOLB web site and sign
in, the e-mail pane displays my Hotmail messages not my new email account
ones. Concurrently, Outlook 2007, which had been working fine till then, all
of a sudden cannot Connnect To Hotmail!!

Is there any relationship between these two issues? And how can I fix the
problem?

Thanks
Click to expand...

Presumably you are asking about *free* Office Live accounts. Well, you
don't get access to their POP/SMTP mail hosts with the free accounts.
Windows Live Hotmail requires Deltasync protocol (not the old WebDAV
protocol). Neither Outlook or Outlook Express include support for
Deltasync. The replacement for Outlook Express, called Windows Live
Mail, does support Deltasync. For Outlook, you have to download and
install the Outlook Connector add-on to add support for Deltasync, and
then you have to define your Windows Live Hotmail account under that
add-on.

Local e-mail client access using Deltasync requires:
- Windows Live Hotmail account (not an MSN Hotmail account, so convert
to the Windows Live Hotmail interface).
- An e-mail client that supports Deltasync.
o Replace OE with WLM.
o Or install the Outlook Connector add-in to Outlook.
* Requires versions 2003 or 2007 of Outlook.
* Add-on won't work with earlier versions of Outlook.

Office Live uses your Windows Live Hotmail account for e-mails. When
you go to http://officelive.com and login, you are logging in under your
Windows Live ID. That account is what you used to create a Windows Live
Hotmail account. Perhaps you had an old @hotmail.com account but
created a new OfficeLive account under @live.com. Both
<user>@hotmail.com and <user>@live.com are Live Hotmail accounts but
under different domains. My guess is that you now have 2 Hotmail
accounts: one under @hotmail.com and another under @live.com. If you
created a *new* Windows Live ID when creating the new Office Live
account then maybe you used the @live.com domain to create a Windows
Live ID.

It all ties back to your Windows Live ID. Maybe you created a new one
and that's the one to which your new Office Live account is associated.
 
W

WJB

Thanks, VanguardLH. This is an excellent explanation. Actually, I used my old
Hotmail account Id when I created my Office Live Id, and when I check my
Hotmail via IE, it is using WLM. I also have WLM but I have other email
accounts (some non-free) which I use Outlook 2007 for, so I'd rather stick
with it. This then means I need to download and install the Outlook Connector
(OC) to support the WLM DeltaSync.

I have however heard some negatives about OC. It ended up disabling a number
of Outlook features (a friend went through that but I don't know the
details). Do you know of any side effects of OC that would affect free (e.g.
Hotmail, GMail, etc) or non-free (POP/SMTP) email accounts?

Thanks again for your help.

WJB
 
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