Cannot convert to full version from trial. Install source not av

C

Candace

Trial version expired. Purchased full version, but CD does not start up with
Installation Setup. Trying to upgrade within trial version goes no further
than clicking on the "convert" button. Never get the option to enter new
product code or activate.
 
M

Milly Staples [MVP - Outlook]

Remove the trial edition first using Add/Remove from Control Panel. Reboot and then install the full CD version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Candace asked:

| MS Office Student & Teacher Ed 2003 Trial that came with laptop.
| Purchased MS Office Student & Teach Ed 2003 full version from Costco
|
| "DL" wrote:
|
|| Trial version of what version
||
|| ||| Trial version expired. Purchased full version, but CD does not
||| start up with Installation Setup. Trying to upgrade within trial
||| version goes no further than clicking on the "convert" button.
||| Never get the option to enter new product code or activate.
 
C

Candace

I tried to remove the trial version, but since it was pre-installed on my
laptop when I purchase it, I get the msg: "The installation source for this
product is not available. Verify that the source exists and that you can
access it" and it won't let me delete the program. I checked and it is not
 
C

Candace

I even downloaded the Office 2003 Resource kit and tried used the Removal
Wizard and the trial version did not appear on the list to be able to
uninstall. Also, when I open any Office program, I get the msg that the
trial has expired and I press the convert button but it won't go to the
screen for me to input the product key.

Candace said:
I tried to remove the trial version, but since it was pre-installed on my
laptop when I purchase it, I get the msg: "The installation source for this
product is not available. Verify that the source exists and that you can
access it" and it won't let me delete the program. I checked and it is not
Remove the trial edition first using Add/Remove from Control Panel. Reboot and then install the full CD version.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Candace asked:

| MS Office Student & Teacher Ed 2003 Trial that came with laptop.
| Purchased MS Office Student & Teach Ed 2003 full version from Costco
|
| "DL" wrote:
|
|| Trial version of what version
||
|| ||| Trial version expired. Purchased full version, but CD does not
||| start up with Installation Setup. Trying to upgrade within trial
||| version goes no further than clicking on the "convert" button.
||| Never get the option to enter new product code or activate.
Click to expand...
Click to expand...
 
M

Milly Staples [MVP - Outlook]

I would contact the manufacturer from whom you purchased the computer and request a full recovery disk with all of the preinstalled operating system and programs. They are obligated under their OEM contract with Microsoft to provide this to their customers. Elevate it if you get no satisfaction.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Candace asked:

| I tried to remove the trial version, but since it was pre-installed
| on my laptop when I purchase it, I get the msg: "The installation
| source for this product is not available. Verify that the source
| exists and that you can access it" and it won't let me delete the
| program. I checked and it is not on my Recovery & Application disk.
| How can I get around this to delete it?
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Remove the trial edition first using Add/Remove from Control Panel.
|| Reboot and then install the full CD version.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Candace asked:
||
||| MS Office Student & Teacher Ed 2003 Trial that came with laptop.
||| Purchased MS Office Student & Teach Ed 2003 full version from Costco
|||
||| "DL" wrote:
|||
|||| Trial version of what version
||||
|||| ||||| Trial version expired. Purchased full version, but CD does not
||||| start up with Installation Setup. Trying to upgrade within trial
||||| version goes no further than clicking on the "convert" button.
||||| Never get the option to enter new product code or activate.
 
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