Cannot create org chart from exchange


Joffia Bell

I am trying to create an org chart using the wizard using an exchange server
driectory. My issue is the when the chart is created i can only see user at
the top of the chart. No subordinates are created and no error message is
produced. been searching the newsgroups and a few other people have the same
issue but i havent seen a resolution. Help!!!



Barb Way

If you are using Visio 2003, there is a fix available (at no charge) from
Support which may help with this issue.

Here is the article about an update for Visio 2003 which will help solve a
problem with relatively small (under 500 user) Exchange databases.
928673 Description of the Visio 2003 post-Service Pack 2 hotfix package:
January 8, 2007;EN-US;928673

The update is available as a hotfix, and also planned for inclusion in the
next Service Packs for both Visio 2003 and Visio 2007. You can request the
hotfix through a support incident, which you can initiate by calling the
toll free number:
(800) MICROSOFT (642-7676)

Barb Way
Product Support - Visio
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.


May 16, 2012
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Same issue but in Visio 2010

I am having the same issue in Visio 2010 any suggestions since this should have the fix within it?

Thanks, KT

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