Cannot find exchange server

[Paulus]

I have a user with a strange outlook problem.
When he tries to connect to his exchange server, it comes
back Exchange server caoont be found or is offline.
He cannot check name against the exchange server, even
though all his network setting are correct.
He can access his mail through a web version, but not
outlook.
OS is XP, Office version is 2002.
All other network applications work fine.

Any help would be appreciated

Cheers

 

[Ben M. Schorr, MVP-OneNote]

I have a user with a strange outlook problem.
When he tries to connect to his exchange server, it comes back Exchange
server caoont be found or is offline.
He cannot check name against the exchange server, even though all his
network setting are correct.
He can access his mail through a web version, but not outlook.
OS is XP, Office version is 2002.
All other network applications work fine.

Can he ping the Exchange server by name? If not, can he ping it by IP
address? If so he has name resolution issue with the Exchange server.

 

[Paulus]

He can ping it with both the IP address and the server
name, NSlookup on the server works fine too.