Cannot install Office 2007 SP2 upgrade

[Mitch]

I downloaded the 290 MB file to manually update Office 2007 to SP2.
However, when I run that huge file, it generates an error message saying
"The detection falied, this can be due to a corrupted installation
database."

I then tried to reinstall Office 2007 from the original installation
file (I bought it online and downloaded the installation file) but that
failed, too. That error message read only "Setup did not complete
successfully. We are sorry for the inconvenience. An error occured [sic]
during the installation, and setup was unable to complete. Please tell
Microsoft about the problem." I clicked "Send Error Report" and also
looked at the log file that was sent. The last few lines of the log file
read:

Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure ErrorCode:
110(0x6e).
Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure ErrorCode:
110(0x6e).
Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure ErrorCode:
110(0x6e).
Catalyst execution finished: 05/02/2009 12:07:31. Return code: 30050.
Exception caught: MsiAPICallFailure.
PERF: TickCount=32508828 Name=RunSetup Description=End function
====================================================

I am afraid to totally uninstall Office 2007, as I am afraid that I
won't be able to reinstall it once it is gone.

I also tried to do the update via Microsoft Update, and the update
appeared to install, but then when I check the versions of my Office
apps, they still say version SP1.

I have already run the Office 2007 Repair tool from within Word | Word
Options | Resources and that did not solve the problem.

How can I get SP2 installed?

Mitch

 

[neo [mvp outlook]]

Did you try applying this update before installing Office 2007 SP2?

http://www.microsoft.com/downloads/...FamilyID=e93ab1be-ade6-4ff8-8637-dbd3ebe3c5c5

If it still fails at this point, try installing the service pack this way in
order to get a log file created.

c:\downloads\office2007sp2-kb953195-fullfile-en-us.exe
/log:c:\downloads\OF2K7SP2Log.txt

The logging file may help you/Microsoft diagnose why the update will not
install.

Other than that, you workstation must have a minimum of Windows Installer
3.1. Vista SP1/SP2 and Windows 7 already contain the correct version of
Windows Installer. This check only needs to be done under Windows XP SP2
and older workstations. You can get the version number of the windows
installer by doing a start > run > msiexec /? > ok button. Version number
is right at the top. Latest version of Windows Installer is 4.5. If you
opt to upgrade your Windows XP workstation with the latest bits, then you
will want both of these:

http://www.microsoft.com/downloads/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
http://www.microsoft.com/downloads/...57-03cc-42e5-823e-60c9efe74aac&displaylang=en

I downloaded the 290 MB file to manually update Office 2007 to SP2.
However, when I run that huge file, it generates an error message saying
"The detection falied, this can be due to a corrupted installation
database."

I then tried to reinstall Office 2007 from the original installation
file (I bought it online and downloaded the installation file) but that
failed, too. That error message read only "Setup did not complete
successfully. We are sorry for the inconvenience. An error occured [sic]
during the installation, and setup was unable to complete. Please tell
Microsoft about the problem." I clicked "Send Error Report" and also
looked at the log file that was sent. The last few lines of the log file
read:

Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure ErrorCode:
110(0x6e).
Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure ErrorCode:
110(0x6e).
Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure ErrorCode:
110(0x6e).
Catalyst execution finished: 05/02/2009 12:07:31. Return code: 30050.
Exception caught: MsiAPICallFailure.
PERF: TickCount=32508828 Name=RunSetup Description=End function
====================================================

I am afraid to totally uninstall Office 2007, as I am afraid that I
won't be able to reinstall it once it is gone.

I also tried to do the update via Microsoft Update, and the update
appeared to install, but then when I check the versions of my Office
apps, they still say version SP1.

I have already run the Office 2007 Repair tool from within Word | Word
Options | Resources and that did not solve the problem.

How can I get SP2 installed?

Mitch

 

[Mitch]

Did you try applying this update before installing Office 2007 SP2?

http://www.microsoft.com/downloads/...FamilyID=e93ab1be-ade6-4ff8-8637-dbd3ebe3c5c5

No - but I downloaded after reading your message and tried it. It failed
with the same error message as the SP2 upgrade package.

If it still fails at this point, try installing the service pack this
way in order to get a log file created.

c:\downloads\office2007sp2-kb953195-fullfile-en-us.exe
/log:c:\downloads\OF2K7SP2Log.txt


Other than that, you workstation must have a minimum of Windows
Installer 3.1. Vista SP1/SP2 and Windows 7 already contain the correct
version of Windows Installer. This check only needs to be done under
Windows XP SP2 and older workstations. You can get the version number
of the windows installer by doing a start > run > msiexec /? > ok
button. Version number is right at the top. Latest version of Windows
Installer is 4.5. If you opt to upgrade your Windows XP workstation
with the latest bits, then you will want both of these:

http://www.microsoft.com/downloads/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

http://www.microsoft.com/downloads/...57-03cc-42e5-823e-60c9efe74aac&displaylang=en

I downloaded and installed both of those patches and now have Version
4.5 of Windows Installer. I then ran the service pack with the /log:
command to create a log file.

How can I get someone to review the log file and figure out what's going on?

 

[darrellejohnson]

Neo,

I have Windows XP (SP3), and Office Professional 2007 (SP1). I am having the
same problem as Mitch when I try to update Office with the SP2 download, I
get the same message "The detection failed, this can be due to a corrupted
installation database". I did all the steps you show below and get the same
failure.

What can I due to get SP2 to work?

DarrellEJohnson

Did you try applying this update before installing Office 2007 SP2?

http://www.microsoft.com/downloads/...FamilyID=e93ab1be-ade6-4ff8-8637-dbd3ebe3c5c5

If it still fails at this point, try installing the service pack this way in
order to get a log file created.

c:\downloads\office2007sp2-kb953195-fullfile-en-us.exe
/log:c:\downloads\OF2K7SP2Log.txt

The logging file may help you/Microsoft diagnose why the update will not
install.

Other than that, you workstation must have a minimum of Windows Installer
3.1. Vista SP1/SP2 and Windows 7 already contain the correct version of
Windows Installer. This check only needs to be done under Windows XP SP2
and older workstations. You can get the version number of the windows
installer by doing a start > run > msiexec /? > ok button. Version number
is right at the top. Latest version of Windows Installer is 4.5. If you
opt to upgrade your Windows XP workstation with the latest bits, then you
will want both of these:

http://www.microsoft.com/downloads/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
http://www.microsoft.com/downloads/...57-03cc-42e5-823e-60c9efe74aac&displaylang=en

I downloaded the 290 MB file to manually update Office 2007 to SP2.
However, when I run that huge file, it generates an error message saying
"The detection falied, this can be due to a corrupted installation
database."

I then tried to reinstall Office 2007 from the original installation
file (I bought it online and downloaded the installation file) but that
failed, too. That error message read only "Setup did not complete
successfully. We are sorry for the inconvenience. An error occured [sic]
during the installation, and setup was unable to complete. Please tell
Microsoft about the problem." I clicked "Send Error Report" and also
looked at the log file that was sent. The last few lines of the log file
read:

Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure ErrorCode:
110(0x6e).
Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure ErrorCode:
110(0x6e).
Error: Type: MsiOpenDatabase call failed.. MsiAPICallFailure ErrorCode:
110(0x6e).
Catalyst execution finished: 05/02/2009 12:07:31. Return code: 30050.
Exception caught: MsiAPICallFailure.
PERF: TickCount=32508828 Name=RunSetup Description=End function
====================================================

I am afraid to totally uninstall Office 2007, as I am afraid that I
won't be able to reinstall it once it is gone.

I also tried to do the update via Microsoft Update, and the update
appeared to install, but then when I check the versions of my Office
apps, they still say version SP1.

I have already run the Office 2007 Repair tool from within Word | Word
Options | Resources and that did not solve the problem.

How can I get SP2 installed?

Mitch

 

[neo [mvp outlook]]

Usually Microsoft will do a free support incident for installation issues of
just released service packs. MS support loves this log file because it
helps them determine what is going on. If you don't want to try them yet,
you could try posting the log file here and I can take a look at it to see
if I can figure out what is going on.

About the only other suggestion I can find for 0x6e errors is to
uninstall/reinstall the product. If the product will not uninstall via
add/remove programs (or Vista's Programs and Features applet), Microsoft
does have http://support.microsoft.com/kb/928218/en-us that describes a
manual uninstall process. To me, this article would be the last ditch
effort to make things right.

 

[Mitch]

Neo:

I just tried to post the log file, but I couldn't -- Thunderbird
reported that the post is too large (the log file is over 500K).

You can download it from here:

http://drop.io/hidden/usnu9rma4fq3nc/asset/b2YyazdzcDJsb2ctdHh0


Thanks very much.


Mitch

 

[neo [mvp outlook]]

This is going to sound odd, but can you create a new user id on your Windows
system and give it Administrator rights? If the answer to this is yes,
please logon with the new user account. Insert your Office 2007 media into
your CD/DVD drive. Download the 290+ Mbyte Office 2007 SP2 patch again and
try to apply it.

Reason I'm asking you to try this is that the log file just has error codes
that temp files/folders couldn't be created.

Neo:

I just tried to post the log file, but I couldn't -- Thunderbird reported
that the post is too large (the log file is over 500K).

You can download it from here:

http://drop.io/hidden/usnu9rma4fq3nc/asset/b2YyazdzcDJsb2ctdHh0


Thanks very much.


Mitch

Usually Microsoft will do a free support incident for installation issues
of just released service packs. MS support loves this log file because
it helps them determine what is going on. If you don't want to try them
yet, you could try posting the log file here and I can take a look at it
to see if I can figure out what is going on.

About the only other suggestion I can find for 0x6e errors is to
uninstall/reinstall the product. If the product will not uninstall via
add/remove programs (or Vista's Programs and Features applet), Microsoft
does have http://support.microsoft.com/kb/928218/en-us that describes a
manual uninstall process. To me, this article would be the last ditch
effort to make things right.

neo [mvp outlook] wrote:
Did you try applying this update before installing Office 2007 SP2?

http://www.microsoft.com/downloads/...FamilyID=e93ab1be-ade6-4ff8-8637-dbd3ebe3c5c5

No - but I downloaded after reading your message and tried it. It failed
with the same error message as the SP2 upgrade package.


If it still fails at this point, try installing the service pack this
way in order to get a log file created.

c:\downloads\office2007sp2-kb953195-fullfile-en-us.exe
/log:c:\downloads\OF2K7SP2Log.txt


Other than that, you workstation must have a minimum of Windows
Installer 3.1. Vista SP1/SP2 and Windows 7 already contain the correct
version of Windows Installer. This check only needs to be done under
Windows XP SP2 and older workstations. You can get the version number
of the windows installer by doing a start > run > msiexec /? > ok
button. Version number is right at the top. Latest version of Windows
Installer is 4.5. If you opt to upgrade your Windows XP workstation
with the latest bits, then you will want both of these:

http://www.microsoft.com/downloads/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
http://www.microsoft.com/downloads/...57-03cc-42e5-823e-60c9efe74aac&displaylang=en

I downloaded and installed both of those patches and now have Version
4.5 of Windows Installer. I then ran the service pack with the /log:
command to create a log file.

How can I get someone to review the log file and figure out what's going
on?

 

[Mitch]

I can do that, but I don't have Office media - I bought it online and I
only have the original downloaded installation file.

I'll try it, though, and report back.

Thanks so much for taking the time to help me figure this out.

This is going to sound odd, but can you create a new user id on your
Windows system and give it Administrator rights? If the answer to this
is yes, please logon with the new user account. Insert your Office 2007
media into your CD/DVD drive. Download the 290+ Mbyte Office 2007 SP2
patch again and try to apply it.

Reason I'm asking you to try this is that the log file just has error
codes that temp files/folders couldn't be created.

Neo:

I just tried to post the log file, but I couldn't -- Thunderbird
reported that the post is too large (the log file is over 500K).

You can download it from here:

http://drop.io/hidden/usnu9rma4fq3nc/asset/b2YyazdzcDJsb2ctdHh0


Thanks very much.


Mitch

Usually Microsoft will do a free support incident for installation
issues of just released service packs. MS support loves this log
file because it helps them determine what is going on. If you don't
want to try them yet, you could try posting the log file here and I
can take a look at it to see if I can figure out what is going on.

About the only other suggestion I can find for 0x6e errors is to
uninstall/reinstall the product. If the product will not uninstall
via add/remove programs (or Vista's Programs and Features applet),
Microsoft does have http://support.microsoft.com/kb/928218/en-us that
describes a manual uninstall process. To me, this article would be
the last ditch effort to make things right.

neo [mvp outlook] wrote:
Did you try applying this update before installing Office 2007 SP2?

http://www.microsoft.com/downloads/...FamilyID=e93ab1be-ade6-4ff8-8637-dbd3ebe3c5c5


No - but I downloaded after reading your message and tried it. It
failed with the same error message as the SP2 upgrade package.


If it still fails at this point, try installing the service pack
this way in order to get a log file created.

c:\downloads\office2007sp2-kb953195-fullfile-en-us.exe
/log:c:\downloads\OF2K7SP2Log.txt


Other than that, you workstation must have a minimum of Windows
Installer 3.1. Vista SP1/SP2 and Windows 7 already contain the
correct version of Windows Installer. This check only needs to be
done under Windows XP SP2 and older workstations. You can get the
version number of the windows installer by doing a start > run >
msiexec /? > ok button. Version number is right at the top.
Latest version of Windows Installer is 4.5. If you opt to upgrade
your Windows XP workstation with the latest bits, then you will
want both of these:

http://www.microsoft.com/downloads/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
http://www.microsoft.com/downloads/...57-03cc-42e5-823e-60c9efe74aac&displaylang=en


I downloaded and installed both of those patches and now have
Version 4.5 of Windows Installer. I then ran the service pack with
the /log: command to create a log file.

How can I get someone to review the log file and figure out what's
going on?

 

[Mitch]

OK - I tried it. I created a brand new user account, logged in with that
account, downloaded the 290 MB update file and tried to run it. I got
the same error message I got when I tried to run the update file from my
normal user account.

 

[neo [mvp outlook]]

Thinking out loud... I wonder if you can burn/copy the contents of the
download to a CD/DVD and try the steps again. Just wondering if said
download was some sort of self extracting archive of the product and the
update wants to go back to that temporary location to get something but the
files just wouldn't be there.

I can do that, but I don't have Office media - I bought it online and I
only have the original downloaded installation file.

I'll try it, though, and report back.

Thanks so much for taking the time to help me figure this out.

This is going to sound odd, but can you create a new user id on your
Windows system and give it Administrator rights? If the answer to this
is yes, please logon with the new user account. Insert your Office 2007
media into your CD/DVD drive. Download the 290+ Mbyte Office 2007 SP2
patch again and try to apply it.

Reason I'm asking you to try this is that the log file just has error
codes that temp files/folders couldn't be created.

Neo:

I just tried to post the log file, but I couldn't -- Thunderbird
reported that the post is too large (the log file is over 500K).

You can download it from here:

http://drop.io/hidden/usnu9rma4fq3nc/asset/b2YyazdzcDJsb2ctdHh0


Thanks very much.


Mitch

neo [mvp outlook] wrote:
Usually Microsoft will do a free support incident for installation
issues of just released service packs. MS support loves this log file
because it helps them determine what is going on. If you don't want to
try them yet, you could try posting the log file here and I can take a
look at it to see if I can figure out what is going on.

About the only other suggestion I can find for 0x6e errors is to
uninstall/reinstall the product. If the product will not uninstall via
add/remove programs (or Vista's Programs and Features applet),
Microsoft does have http://support.microsoft.com/kb/928218/en-us that
describes a manual uninstall process. To me, this article would be the
last ditch effort to make things right.

neo [mvp outlook] wrote:
Did you try applying this update before installing Office 2007 SP2?

http://www.microsoft.com/downloads/...FamilyID=e93ab1be-ade6-4ff8-8637-dbd3ebe3c5c5

No - but I downloaded after reading your message and tried it. It
failed with the same error message as the SP2 upgrade package.


If it still fails at this point, try installing the service pack this
way in order to get a log file created.

c:\downloads\office2007sp2-kb953195-fullfile-en-us.exe
/log:c:\downloads\OF2K7SP2Log.txt


Other than that, you workstation must have a minimum of Windows
Installer 3.1. Vista SP1/SP2 and Windows 7 already contain the
correct version of Windows Installer. This check only needs to be
done under Windows XP SP2 and older workstations. You can get the
version number of the windows installer by doing a start > run >
msiexec /? > ok button. Version number is right at the top. Latest
version of Windows Installer is 4.5. If you opt to upgrade your
Windows XP workstation with the latest bits, then you will want both
of these:

http://www.microsoft.com/downloads/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
http://www.microsoft.com/downloads/...57-03cc-42e5-823e-60c9efe74aac&displaylang=en

I downloaded and installed both of those patches and now have Version
4.5 of Windows Installer. I then ran the service pack with the /log:
command to create a log file.

How can I get someone to review the log file and figure out what's
going on?