Cannot Install Outlook 2000 Update of December 18th, 2002

[Dan Hatton]

A few days ago, the Office Update web-site informed me
that an Outlook 2000 of December 18th, 2002 was
available. This was not the first time I had visited the
site since December 18th, and I usually install all
available updates.

On attempting to install the update, I found it was
downloaded fine, but on reaching the installation stage,
the message 'The update cannot be applied' appeared in a
dialogue box entitled 'Microsoft Office Hotfix
Installer.' This occurred after agreeing to the license
terms, but before any request was made to insert the
Office CD. Several further installation attempts, both
with and without anti-virus software running, have
produced the same behaviour.

The problem appears to have some similarities to the one
described in Knowledge Base Article 813954, but that
article claims that the issue does not arise in English
language versions of Outlook, and I am using an English
language version.

I'm using Outlook 2000 SP-3 (9.0.0.6627) under Windows 98
4.10.1998

Any ideas, please, folks?

 

[Dan Hatton]

Some news on this:

The update has disappeared from Office Update's list of
available updates, but has not correspondingly appeared in
the list of installed updates. Strange.

 

[Dan Hatton]

Further I tracked down the log file concerning this
failed update, with help from an earlier (December 19th)
thread in this newsgroup. I've appended it below. It
seems to suggest that the update failed to install because
it was not necessary, in which case the mystery is why
Office Update ever mentioned it.

BTW, I have identical log files dating back as far as 7th
January, which I guess means that I've encountered this
problem before and just forgotten about it.

-----Original Message-----
A few days ago, the Office Update web-site informed me
that an Outlook 2000 of December 18th, 2002 was
available. This was not the first time I had visited the
site since December 18th, and I usually install all
available updates.

On attempting to install the update, I found it was
downloaded fine, but on reaching the installation stage,
the message 'The update cannot be applied' appeared in a
dialogue box entitled 'Microsoft Office Hotfix
Installer.'

Starting the log on 06/30/2003 at 23:02:31...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=0
AdminPath=""
MessageTitle="Microsoft Office Hotfix Installer"
CopyFilesToRerun=1
ShowSuccessDialog=0
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="1.10.0.0"
UpgradeMsi=1

MsiUpgradeURL="http://www.microsoft.com/msdownload/platform
sdk/instmsi.htm"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is
running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\PROGRAM
FILES\OFFICEUPDATE\MSPS\511230.OMIop.msp is needed...
The update failed.
Finished processing the update on 06/30/2003 at 23:02:33.
Encountered error 234 while updating.
Launching Setup Watson...
Could not find dw.exe.