Cannot install/remove 2007 Compatibility Pack

[SharonF]

I am running Office Professional 2003. After successfully downloading the
2007 Compatibility Pack (FileFormatConverters v. 12.0.6015.5000), I receive
the following message when try to run or remove the program: This patch
package could not be opened. Verify that the patch package exists and that
you can access it, or contact the application vendor to verify that this is a
valid Windows Installer patch package.

While Add/Remove programs shows the program as installed, I cannot open 2007
files, but do see the "Convert from" dialog box and then receive a file
error.

I get the same error as above if I try to remove the Compatibility Pack.

Can you help, please? Thanks.

 

[Peter Foldes]

Re-install the pack again

http://support.microsoft.com/kb/923505

 

[SharonF]

I have tried to uninstall/reinstall the pack several times. I have found a
log file that may help (I hope):

[MSCompPackV1.log]
0.875:
================================================================================
0.875: 2007/11/13 17:07:42.656 (local)
0.875: d:\ae9b067aef9ac6ef974f70f1413a2d\update\update.exe (version 6.3.3.0)
0.922: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.937: Hotfix started with following command line: /quiet /norestart /er
1.031: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
4.031: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed with
error 0x2
4.031: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed with
error 0x2
4.031: DoInstallation: CleanPFR failed: 0x2
4.078: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
4.078: SetProductTypes: InfProductBuildType=BuildType.IC
4.078: SetAltOsLoaderPath: No section uses DirId 65701; done.
4.078: DoInstallation: SPCacheRoot
(c:\windows\ServicePackFiles\ServicePackCache) directory does not exist,
UseCache flag has been reset to 0
4.875: DoInstallation: FetchSourceURL for
d:\ae9b067aef9ac6ef974f70f1413a2d\update\update.inf failed
4.875: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallMSCompPackV1$
4.875: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
4.875: BuildCabinetManifest: update.url absent
4.922: Starting AnalyzeComponents
4.922: AnalyzePhaseZero used 0 ticks
4.922: No c:\windows\INF\updtblk.inf file.
4.922: OEM file scan used 0 ticks
4.922: AnalyzePhaseOne: used 0 ticks
4.922: AnalyzeComponents: Hotpatch analysis disabled; skipping.
4.922: AnalyzeComponents: Hotpatching is disabled.
4.922: AnalyzePhaseTwo used 0 ticks
4.922: AnalyzePhaseThree used 0 ticks
4.922: AnalyzePhaseFive used 0 ticks
4.922: AnalyzePhaseSix used 0 ticks
4.937: AnalyzeComponents used 15 ticks
4.937: Downloading 0 files
4.937: bPatchMode = FALSE
4.937: Inventory complete: ReturnStatus=0, 62 ticks
4.937: Num Ticks for invent : 62
4.937: Allocation size of drive C: is 4096 bytes, free space = 1431916544
bytes
4.953: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
4.953: Drive C: free 1365MB req: 6MB w/uninstall: NOT CALCULATED.
4.953: CabinetBuild complete
4.953: Num Ticks for Cabinet build : 16
4.953: DynamicStrings section not defined or empty.
4.969: FileInUse:: Detection disabled.
5.969: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
6.141: Num Ticks for Backup : 1188
6.547: Num Ticks for creating uninst inf : 406
6.562: Registering Uninstall Program for -> MSCompPackV1, MSCompPackV1 , 0x0
6.828: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
7.281: System Restore Point set.
7.359: Copied file: C:\WINDOWS\system32\spmsg.dll
8.406: PFE2: Not avoiding Per File Exceptions.
8.469: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\MSCompPackV1.cat with error 0x57
8.547: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\MSCompPackV1.cat with error 0x80092004
8.750: Copied file: C:\WINDOWS\system32\msdelta.dll
9.047: DoInstallation: Installing assemblies with source root path:
d:\ae9b067aef9ac6ef974f70f1413a2d\
9.047: Num Ticks for Copying files : 2500
9.047: Num Ticks for Reg update and deleting 0 size files : 0
13.578: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
13.672: RebootNecessary = 0,WizardInput = 1 , DontReboot = 1, ForceRestart = 0


Thanks for any assistance.

 

[Lee]

Hello Sharon and Peter,
I have the same problem. I need to uninstall this compatibility pack so I
can reinstall the correct one, and Microsoft wants to charge me $80 for the
priviledge of getting one of their technicians to fix a problem they created.
The normal Control Panel uninstall function just doesn't work, and I know
there is a way around this, but I don't remember what the technician, the
last time I had a similar problem, did to remove such a knotted up file.
Your help/insights would be greatly appreciated.
Regards, Lee

I have tried to uninstall/reinstall the pack several times. I have found a
log file that may help (I hope):

[MSCompPackV1.log]
0.875:
================================================================================
0.875: 2007/11/13 17:07:42.656 (local)
0.875: d:\ae9b067aef9ac6ef974f70f1413a2d\update\update.exe (version 6.3.3.0)
0.922: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.937: Hotfix started with following command line: /quiet /norestart /er
1.031: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
4.031: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed with
error 0x2
4.031: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed with
error 0x2
4.031: DoInstallation: CleanPFR failed: 0x2
4.078: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
4.078: SetProductTypes: InfProductBuildType=BuildType.IC
4.078: SetAltOsLoaderPath: No section uses DirId 65701; done.
4.078: DoInstallation: SPCacheRoot
(c:\windows\ServicePackFiles\ServicePackCache) directory does not exist,
UseCache flag has been reset to 0
4.875: DoInstallation: FetchSourceURL for
d:\ae9b067aef9ac6ef974f70f1413a2d\update\update.inf failed
4.875: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallMSCompPackV1$
4.875: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
4.875: BuildCabinetManifest: update.url absent
4.922: Starting AnalyzeComponents
4.922: AnalyzePhaseZero used 0 ticks
4.922: No c:\windows\INF\updtblk.inf file.
4.922: OEM file scan used 0 ticks
4.922: AnalyzePhaseOne: used 0 ticks
4.922: AnalyzeComponents: Hotpatch analysis disabled; skipping.
4.922: AnalyzeComponents: Hotpatching is disabled.
4.922: AnalyzePhaseTwo used 0 ticks
4.922: AnalyzePhaseThree used 0 ticks
4.922: AnalyzePhaseFive used 0 ticks
4.922: AnalyzePhaseSix used 0 ticks
4.937: AnalyzeComponents used 15 ticks
4.937: Downloading 0 files
4.937: bPatchMode = FALSE
4.937: Inventory complete: ReturnStatus=0, 62 ticks
4.937: Num Ticks for invent : 62
4.937: Allocation size of drive C: is 4096 bytes, free space = 1431916544
bytes
4.953: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
4.953: Drive C: free 1365MB req: 6MB w/uninstall: NOT CALCULATED.
4.953: CabinetBuild complete
4.953: Num Ticks for Cabinet build : 16
4.953: DynamicStrings section not defined or empty.
4.969: FileInUse:: Detection disabled.
5.969: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
6.141: Num Ticks for Backup : 1188
6.547: Num Ticks for creating uninst inf : 406
6.562: Registering Uninstall Program for -> MSCompPackV1, MSCompPackV1 , 0x0
6.828: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
7.281: System Restore Point set.
7.359: Copied file: C:\WINDOWS\system32\spmsg.dll
8.406: PFE2: Not avoiding Per File Exceptions.
8.469: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\MSCompPackV1.cat with error 0x57
8.547: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\MSCompPackV1.cat with error 0x80092004
8.750: Copied file: C:\WINDOWS\system32\msdelta.dll
9.047: DoInstallation: Installing assemblies with source root path:
d:\ae9b067aef9ac6ef974f70f1413a2d\
9.047: Num Ticks for Copying files : 2500
9.047: Num Ticks for Reg update and deleting 0 size files : 0
13.578: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
13.672: RebootNecessary = 0,WizardInput = 1 , DontReboot = 1, ForceRestart = 0


Thanks for any assistance.

Re-install the pack again

http://support.microsoft.com/kb/923505

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

 

[Lee]

Hello Sharon and Peter,
Problem FIXED!! Amazingly simple, too. I checked another thread about
uninstalling problems, and found that Method 2 on this post got rid of the
pack, and then I was able to install the correct compatibility pack and now
can open all 2007 files on Pro 2003. Check out method 2
http://support.microsoft.com/default.aspx/kb/555175. You'll need, I think,
to make sure you have Office Update SP3 installed as well, but it does work
fine. Why the folks at Microsoft couldn't give me this easy fix--after hours
of grief and frustrating phone calls--is beyond me...makes me want to go to
Open Source. Good luck

Hello Sharon and Peter,
I have the same problem. I need to uninstall this compatibility pack so I
can reinstall the correct one, and Microsoft wants to charge me $80 for the
priviledge of getting one of their technicians to fix a problem they created.
The normal Control Panel uninstall function just doesn't work, and I know
there is a way around this, but I don't remember what the technician, the
last time I had a similar problem, did to remove such a knotted up file.
Your help/insights would be greatly appreciated.
Regards, Lee

I have tried to uninstall/reinstall the pack several times. I have found a
log file that may help (I hope):

[MSCompPackV1.log]
0.875:
================================================================================
0.875: 2007/11/13 17:07:42.656 (local)
0.875: d:\ae9b067aef9ac6ef974f70f1413a2d\update\update.exe (version 6.3.3.0)
0.922: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.937: Hotfix started with following command line: /quiet /norestart /er
1.031: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
4.031: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed with
error 0x2
4.031: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed with
error 0x2
4.031: DoInstallation: CleanPFR failed: 0x2
4.078: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
4.078: SetProductTypes: InfProductBuildType=BuildType.IC
4.078: SetAltOsLoaderPath: No section uses DirId 65701; done.
4.078: DoInstallation: SPCacheRoot
(c:\windows\ServicePackFiles\ServicePackCache) directory does not exist,
UseCache flag has been reset to 0
4.875: DoInstallation: FetchSourceURL for
d:\ae9b067aef9ac6ef974f70f1413a2d\update\update.inf failed
4.875: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallMSCompPackV1$
4.875: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
4.875: BuildCabinetManifest: update.url absent
4.922: Starting AnalyzeComponents
4.922: AnalyzePhaseZero used 0 ticks
4.922: No c:\windows\INF\updtblk.inf file.
4.922: OEM file scan used 0 ticks
4.922: AnalyzePhaseOne: used 0 ticks
4.922: AnalyzeComponents: Hotpatch analysis disabled; skipping.
4.922: AnalyzeComponents: Hotpatching is disabled.
4.922: AnalyzePhaseTwo used 0 ticks
4.922: AnalyzePhaseThree used 0 ticks
4.922: AnalyzePhaseFive used 0 ticks
4.922: AnalyzePhaseSix used 0 ticks
4.937: AnalyzeComponents used 15 ticks
4.937: Downloading 0 files
4.937: bPatchMode = FALSE
4.937: Inventory complete: ReturnStatus=0, 62 ticks
4.937: Num Ticks for invent : 62
4.937: Allocation size of drive C: is 4096 bytes, free space = 1431916544
bytes
4.953: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
4.953: Drive C: free 1365MB req: 6MB w/uninstall: NOT CALCULATED.
4.953: CabinetBuild complete
4.953: Num Ticks for Cabinet build : 16
4.953: DynamicStrings section not defined or empty.
4.969: FileInUse:: Detection disabled.
5.969: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
6.141: Num Ticks for Backup : 1188
6.547: Num Ticks for creating uninst inf : 406
6.562: Registering Uninstall Program for -> MSCompPackV1, MSCompPackV1 , 0x0
6.828: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
7.281: System Restore Point set.
7.359: Copied file: C:\WINDOWS\system32\spmsg.dll
8.406: PFE2: Not avoiding Per File Exceptions.
8.469: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\MSCompPackV1.cat with error 0x57
8.547: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\MSCompPackV1.cat with error 0x80092004
8.750: Copied file: C:\WINDOWS\system32\msdelta.dll
9.047: DoInstallation: Installing assemblies with source root path:
d:\ae9b067aef9ac6ef974f70f1413a2d\
9.047: Num Ticks for Copying files : 2500
9.047: Num Ticks for Reg update and deleting 0 size files : 0
13.578: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
13.672: RebootNecessary = 0,WizardInput = 1 , DontReboot = 1, ForceRestart = 0


Thanks for any assistance.

Re-install the pack again

http://support.microsoft.com/kb/923505

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

I am running Office Professional 2003. After successfully downloading the
2007 Compatibility Pack (FileFormatConverters v. 12.0.6015.5000), I receive
the following message when try to run or remove the program: This patch
package could not be opened. Verify that the patch package exists and that
you can access it, or contact the application vendor to verify that this is a
valid Windows Installer patch package.

While Add/Remove programs shows the program as installed, I cannot open 2007
files, but do see the "Convert from" dialog box and then receive a file
error.

I get the same error as above if I try to remove the Compatibility Pack.

Can you help, please? Thanks.

 

[SharonF]

Lee, thanks for the ray of hope. I installed Windows Installer v 4.5 for XP
and restarted by PC, but unfortunately, when I try to uninstall the
Compatibility Pack, I still get the the message that the patch can't be
opened. So frustrating.

Sharon

Hello Sharon and Peter,
Problem FIXED!! Amazingly simple, too. I checked another thread about
uninstalling problems, and found that Method 2 on this post got rid of the
pack, and then I was able to install the correct compatibility pack and now
can open all 2007 files on Pro 2003. Check out method 2
http://support.microsoft.com/default.aspx/kb/555175. You'll need, I think,
to make sure you have Office Update SP3 installed as well, but it does work
fine. Why the folks at Microsoft couldn't give me this easy fix--after hours
of grief and frustrating phone calls--is beyond me...makes me want to go to
Open Source. Good luck

Hello Sharon and Peter,
I have the same problem. I need to uninstall this compatibility pack so I
can reinstall the correct one, and Microsoft wants to charge me $80 for the
priviledge of getting one of their technicians to fix a problem they created.
The normal Control Panel uninstall function just doesn't work, and I know
there is a way around this, but I don't remember what the technician, the
last time I had a similar problem, did to remove such a knotted up file.
Your help/insights would be greatly appreciated.
Regards, Lee

I have tried to uninstall/reinstall the pack several times. I have found a
log file that may help (I hope):

[MSCompPackV1.log]
0.875:
================================================================================
0.875: 2007/11/13 17:07:42.656 (local)
0.875: d:\ae9b067aef9ac6ef974f70f1413a2d\update\update.exe (version 6.3.3.0)
0.922: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.937: Hotfix started with following command line: /quiet /norestart /er
1.031: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
4.031: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed with
error 0x2
4.031: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed with
error 0x2
4.031: DoInstallation: CleanPFR failed: 0x2
4.078: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
4.078: SetProductTypes: InfProductBuildType=BuildType.IC
4.078: SetAltOsLoaderPath: No section uses DirId 65701; done.
4.078: DoInstallation: SPCacheRoot
(c:\windows\ServicePackFiles\ServicePackCache) directory does not exist,
UseCache flag has been reset to 0
4.875: DoInstallation: FetchSourceURL for
d:\ae9b067aef9ac6ef974f70f1413a2d\update\update.inf failed
4.875: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallMSCompPackV1$
4.875: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
4.875: BuildCabinetManifest: update.url absent
4.922: Starting AnalyzeComponents
4.922: AnalyzePhaseZero used 0 ticks
4.922: No c:\windows\INF\updtblk.inf file.
4.922: OEM file scan used 0 ticks
4.922: AnalyzePhaseOne: used 0 ticks
4.922: AnalyzeComponents: Hotpatch analysis disabled; skipping.
4.922: AnalyzeComponents: Hotpatching is disabled.
4.922: AnalyzePhaseTwo used 0 ticks
4.922: AnalyzePhaseThree used 0 ticks
4.922: AnalyzePhaseFive used 0 ticks
4.922: AnalyzePhaseSix used 0 ticks
4.937: AnalyzeComponents used 15 ticks
4.937: Downloading 0 files
4.937: bPatchMode = FALSE
4.937: Inventory complete: ReturnStatus=0, 62 ticks
4.937: Num Ticks for invent : 62
4.937: Allocation size of drive C: is 4096 bytes, free space = 1431916544
bytes
4.953: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
4.953: Drive C: free 1365MB req: 6MB w/uninstall: NOT CALCULATED.
4.953: CabinetBuild complete
4.953: Num Ticks for Cabinet build : 16
4.953: DynamicStrings section not defined or empty.
4.969: FileInUse:: Detection disabled.
5.969: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
6.141: Num Ticks for Backup : 1188
6.547: Num Ticks for creating uninst inf : 406
6.562: Registering Uninstall Program for -> MSCompPackV1, MSCompPackV1 , 0x0
6.828: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
7.281: System Restore Point set.
7.359: Copied file: C:\WINDOWS\system32\spmsg.dll
8.406: PFE2: Not avoiding Per File Exceptions.
8.469: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\MSCompPackV1.cat with error 0x57
8.547: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\MSCompPackV1.cat with error 0x80092004
8.750: Copied file: C:\WINDOWS\system32\msdelta.dll
9.047: DoInstallation: Installing assemblies with source root path:
d:\ae9b067aef9ac6ef974f70f1413a2d\
9.047: Num Ticks for Copying files : 2500
9.047: Num Ticks for Reg update and deleting 0 size files : 0
13.578: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
13.672: RebootNecessary = 0,WizardInput = 1 , DontReboot = 1, ForceRestart = 0


Thanks for any assistance.


:

Re-install the pack again

http://support.microsoft.com/kb/923505

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

I am running Office Professional 2003. After successfully downloading the
2007 Compatibility Pack (FileFormatConverters v. 12.0.6015.5000), I receive
the following message when try to run or remove the program: This patch
package could not be opened. Verify that the patch package exists and that
you can access it, or contact the application vendor to verify that this is a
valid Windows Installer patch package.

While Add/Remove programs shows the program as installed, I cannot open 2007
files, but do see the "Convert from" dialog box and then receive a file
error.

I get the same error as above if I try to remove the Compatibility Pack.

Can you help, please? Thanks.