Cannot open any attachment in Outlook 2k

[IT_Bob]

Hello,

Perhaps someone can help me with this, i am having trouble opening
attachments (word, zip and excel, although i havn't tried any others yet)
when double clicking on the attachment i am presented with the error message
'the system cannot find the file specified' if i right click and save the
attachment it can then be opened with no problems. things i have tried to
remedy this problem include:

applying sp3
detect and repair
scanpst
deleting old pst file and creating a new one
uninstall/reinstall

The computer in question is running windows 2000 with outlook 2000 sr1
any help or suggestions from anybody would be most appreciated!

Thanks

 

[Brian Tillman]

Perhaps someone can help me with this, i am having trouble opening
attachments (word, zip and excel, although i havn't tried any others
yet) when double clicking on the attachment i am presented with the
error message 'the system cannot find the file specified' if i right
click and save the attachment it can then be opened with no problems.

Try this: 1) Clear your Temporary Internet Files cache. In IE, click
Tools>Internet Options>Delete Files. Check the "Delete all offline content"
and click OK. If that doesn't work,
2) Close Outlook and open a command line window. Enter the following
commands:

cd %UserProfile%\Local Settings\Temporary Internet Files
dir /a

Look for a folder whose name starts with OLK. Let's say, for this
illustration, that you see OLK41A. Enter this command:

rmdir /s /q OLK41A

Then exit the commad line window and restart Outlook. Try to open the
attachment again.

 

[IT_Bob]

Try this: 1) Clear your Temporary Internet Files cache. In IE, click
Tools>Internet Options>Delete Files. Check the "Delete all offline content"
and click OK. If that doesn't work,
2) Close Outlook and open a command line window. Enter the following
commands:

cd %UserProfile%\Local Settings\Temporary Internet Files
dir /a

Look for a folder whose name starts with OLK. Let's say, for this
illustration, that you see OLK41A. Enter this command:

rmdir /s /q OLK41A

Then exit the commad line window and restart Outlook. Try to open the
attachment again.

Hi Brian, thanks for your prompt reply.

I tried the above methods but with no success;
when trying the second method i could not find any folders named OLK, all
that was in there was a folder named content.IE5

Have you any other suggestions?

Thanks again

Bob

 

[Brian Tillman]

I tried the above methods but with no success;
when trying the second method i could not find any folders named OLK,
all that was in there was a folder named content.IE5

Have you any other suggestions?

Do you have a registry entry
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security\OutlookSecureTempFolder
and if so, what is its value?

 

[IT_Bob]

Do you have a registry entry

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security\OutlookSecureTempFolder
and if so, what is its value?

Yes, the value there is:

C:\Documents and Settings\administrator\Local Settings\Temporary Internet
Files\OLKD\

After noticing this was in the administrators local settings I temporarily
gave the user admin rights, and the documents opened straight up. Would
changing the value to the users folder instead of administrators fix this
problem? (sorry if this seems obvious, but im a bit wary of editing the
registry!)

Thanks again,

Bob

 

[Brian Tillman]

After noticing this was in the administrators local settings I
temporarily gave the user admin rights, and the documents opened
straight up.

Not surprising. Limited users have no permission to write into the
Administrator folders.

Would changing the value to the users folder instead of
administrators fix this problem? (sorry if this seems obvious, but im
a bit wary of editing the registry!)

Personally, I'd simply delete the key. If the key doesn't exist, Outlook
will choose the location and name of the folder on its own. This should fix
it for all accounts. Obviously it shouldn't be too hard to test.

Alternatively, since HKEY_CURRENT_USER is loaded from
HKEY_USERS\S-1-15-21-XXXXXXXXX-XXXXXetc, you can correct the value there and
the next time that user logs in, the correct value should get loaded into
HKEY_CURRENT_USER. If I were you, I'd simply delete all occurrences of the
OutlookSecureTempFolder key, reboot, and let Outlook recreate it.