Cannot open BCM home page

[tibas1960]

I have installed OL2007 w/BCM (XP). The BCM button does not appear in the
tool bar. I can actually see that BCM is installed because Business Contacts
as well as Accounts are visible. However, when I try to access MCB home page,
it gives me an error message.(BCM for Outlook could not complete your last
action or actions) The page is open but it does not have any contents and
the warning stays forzen on the screen

 

[Luther]

I have installed OL2007 w/BCM (XP). The BCM button does not appear in the
tool bar. I can actually see that BCM is installed because Business Contacts
as well as Accounts are visible. However, when I try to access MCB home page,
it gives me an error message.(BCM for Outlook could not complete your last
action or actions)  The page is open but it does not have any contents and
the warning stays forzen on the screen

Your symptoms, BCM folders are there but not the other UI elements, is
an indication that the BCM add-in is not loading in Outlook. The
folders themselves are handled by another component, the BCM MAPI
storage provider. Check to see if Outlook has diabled the BCM addin.

 

[tibas1960]

Thanks!! I am not very knowledgeable in this field. How can I check if the
BCM add-in has been disabled???

Thank you for your support

 

[Luther]

Thanks!! I am not very knowledgeable in this field. How can I check if the
BCM add-in has been disabled???

Thank you for your support
--
tibas1960






- Show quoted text -

In the Windows Registry check:
HKLM\Software\Microsoft\Office\Outlook\Addins
\Microsoft.BusinessSolutions­.eCRM.OutlookAddin.Connect.3
The value of LoadBehavior should be 3 for Outlook to load it.

In Outlook 2007 look in menu Tools|Trust Center, Add-ins tab. At the
bottom, where it says "Manage", select "Disabled Items", Go. Does BCM
show up? If so, enable it.

 

[tibas1960]

I am sorry, I really don't know what/where is the Windows Registry however, I
was able to start up BCM by enabling the Add-in. Just in case, I would like
to learn about about the windows registry.

Thanks!!!

 

[Luther]

I am sorry, I really don't know what/where is the Windows Registry however, I
was able to start up BCM by enabling the Add-in. Just in case, I would like
to learn about about the windows registry.

Thanks!!!
--
tibas1960







- Show quoted text -

Run regedit.exe. But if your problem is fixed, don't bother.

 

[tibas1960]

Thanks a lot. you have been very helpful.