Cannot open files

[Brenda from Michigan]

A user with Visio 2002 can't open some of his files. He wrote me, "A few
weeks back, I had a new laptop installed with a new image. Ever since then I
have been unable to open certiain Visio diagrams that I myself created on my
old pc that, to my knowledge, had the same version of Visio."

Can anyone recommend anything to help this gentleman? Thank you.

 

[AlEdlund]

For a start you need to know which diagrams are failing. This sounds like a
common occurence of previously having professional installed and the new
image has the standard version installed.
al

 

[Brenda from Michigan]

The user has now determined that his previous Visio was 2003. It makes sense
that 2002 cannot open his 2003 files. Thank you for your response.