Cannot open Hotmail messages in Outlook

[stepirv]

Hi, I helped my sister set up Outlook. Initially, she was able to open her
Hotmail messages in Outlook but since updating Outlook she has been unable to
open the messages she can view in Outlook. We have tried deleting and then
reinstalling the Hotmail account in Outlook but this doesn't work. It is not
apparent how we can undo the updates. My sister is able to open messages in
another e-mail account within Outlook. Help in resolving this problem would
be most welcome. (I feel a sense of responsibility having set up Outlook for
my sister.) The operating system is Windows ME. Many thanks in advance for
your assistance!

 

[Diane Poremsky [MVP]]

What happens when she tries to open them?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[stepirv]

She can view the subject line of the Hotmail messages in Outlook but cannot
open them. Possibly the best description is that Outlook freezes. She can
read the Hotmail messages in www.hotmail.com. She is able to open messages
belonging to a BT Internet account in Outlook.

 

[Diane Poremsky [MVP]]

Is the message body downloaded? The mail icon will look like it's torn in
half if only the body is downloaded.

Are the headers current - i.e., from today or yesterday? Hotmail is ending
HTTP access and while it's supposed to work for existing accounts until
spring, a few people said they lost HTTP access.

Turn off the preview pane - will they open if she double clicks?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[stepirv]

I'll have to get back to you on those points. If Hotmail is ending HTTP
access, will it no longer be possible to import e-mails into Outlook? (I am
still able to import e-mails into my Outlook account.)

Thanks for your continuing assistance.

Is the message body downloaded? The mail icon will look like it's torn in
half if only the body is downloaded.

Are the headers current - i.e., from today or yesterday? Hotmail is ending
HTTP access and while it's supposed to work for existing accounts until
spring, a few people said they lost HTTP access.

Turn off the preview pane - will they open if she double clicks?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

She can view the subject line of the Hotmail messages in Outlook but
cannot
open them. Possibly the best description is that Outlook freezes. She can
read the Hotmail messages in www.hotmail.com. She is able to open messages
belonging to a BT Internet account in Outlook.

 

[Diane Poremsky [MVP]]

Correct. Eventually people who are currently using HTTP to access Hotmail
will lose it unless they upgrade to a Hotmail plus account or add it to an
MSN account. When you check new mail, you'll get an error if HTTP is no
longer available.
See http://www.slipstick.com/addins/services/online.htm

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I'll have to get back to you on those points. If Hotmail is ending HTTP
access, will it no longer be possible to import e-mails into Outlook? (I
am
still able to import e-mails into my Outlook account.)

Thanks for your continuing assistance.

Is the message body downloaded? The mail icon will look like it's torn in
half if only the body is downloaded.

Are the headers current - i.e., from today or yesterday? Hotmail is
ending
HTTP access and while it's supposed to work for existing accounts until
spring, a few people said they lost HTTP access.

Turn off the preview pane - will they open if she double clicks?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

She can view the subject line of the Hotmail messages in Outlook but
cannot
open them. Possibly the best description is that Outlook freezes. She
can
read the Hotmail messages in www.hotmail.com. She is able to open
messages
belonging to a BT Internet account in Outlook.

:

Hi, I helped my sister set up Outlook. Initially, she was able to open
her
Hotmail messages in Outlook but since updating Outlook she has been
unable to
open the messages she can view in Outlook. We have tried deleting and
then
reinstalling the Hotmail account in Outlook but this doesn't work. It
is
not
apparent how we can undo the updates. My sister is able to open
messages
in
another e-mail account within Outlook. Help in resolving this problem
would
be most welcome. (I feel a sense of responsibility having set up
Outlook
for
my sister.) The operating system is Windows ME. Many thanks in advance
for
your assistance!

 

[stepirv]

Many thanks for your continuing assistance. So if my sister creates a Net
passport with a Hotmail that will probably fix the problem?

Correct. Eventually people who are currently using HTTP to access Hotmail
will lose it unless they upgrade to a Hotmail plus account or add it to an
MSN account. When you check new mail, you'll get an error if HTTP is no
longer available.
See http://www.slipstick.com/addins/services/online.htm

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I'll have to get back to you on those points. If Hotmail is ending HTTP
access, will it no longer be possible to import e-mails into Outlook? (I
am
still able to import e-mails into my Outlook account.)

Thanks for your continuing assistance.

Is the message body downloaded? The mail icon will look like it's torn in
half if only the body is downloaded.

Are the headers current - i.e., from today or yesterday? Hotmail is
ending
HTTP access and while it's supposed to work for existing accounts until
spring, a few people said they lost HTTP access.

Turn off the preview pane - will they open if she double clicks?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


She can view the subject line of the Hotmail messages in Outlook but
cannot
open them. Possibly the best description is that Outlook freezes. She
can
read the Hotmail messages in www.hotmail.com. She is able to open
messages
belonging to a BT Internet account in Outlook.

:

Hi, I helped my sister set up Outlook. Initially, she was able to open
her
Hotmail messages in Outlook but since updating Outlook she has been
unable to
open the messages she can view in Outlook. We have tried deleting and
then
reinstalling the Hotmail account in Outlook but this doesn't work. It
is
not
apparent how we can undo the updates. My sister is able to open
messages
in
another e-mail account within Outlook. Help in resolving this problem
would
be most welcome. (I feel a sense of responsibility having set up
Outlook
for
my sister.) The operating system is Windows ME. Many thanks in advance
for
your assistance!

 

[Diane Poremsky [MVP]]

I don't think a passport has anything to do with it, but it's might be worth
a try.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Many thanks for your continuing assistance. So if my sister creates a Net
passport with a Hotmail that will probably fix the problem?

Correct. Eventually people who are currently using HTTP to access Hotmail
will lose it unless they upgrade to a Hotmail plus account or add it to
an
MSN account. When you check new mail, you'll get an error if HTTP is no
longer available.
See http://www.slipstick.com/addins/services/online.htm

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I'll have to get back to you on those points. If Hotmail is ending HTTP
access, will it no longer be possible to import e-mails into Outlook?
(I
am
still able to import e-mails into my Outlook account.)

Thanks for your continuing assistance.


:

Is the message body downloaded? The mail icon will look like it's torn
in
half if only the body is downloaded.

Are the headers current - i.e., from today or yesterday? Hotmail is
ending
HTTP access and while it's supposed to work for existing accounts
until
spring, a few people said they lost HTTP access.

Turn off the preview pane - will they open if she double clicks?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


She can view the subject line of the Hotmail messages in Outlook but
cannot
open them. Possibly the best description is that Outlook freezes.
She
can
read the Hotmail messages in www.hotmail.com. She is able to open
messages
belonging to a BT Internet account in Outlook.

:

Hi, I helped my sister set up Outlook. Initially, she was able to
open
her
Hotmail messages in Outlook but since updating Outlook she has been
unable to
open the messages she can view in Outlook. We have tried deleting
and
then
reinstalling the Hotmail account in Outlook but this doesn't work.
It
is
not
apparent how we can undo the updates. My sister is able to open
messages
in
another e-mail account within Outlook. Help in resolving this
problem
would
be most welcome. (I feel a sense of responsibility having set up
Outlook
for
my sister.) The operating system is Windows ME. Many thanks in
advance
for
your assistance!

 

[stepirv]

Many thanks

Many thanks for your continuing assistance. So if my sister creates a Net
passport with a Hotmail that will probably fix the problem?

Correct. Eventually people who are currently using HTTP to access Hotmail
will lose it unless they upgrade to a Hotmail plus account or add it to an
MSN account. When you check new mail, you'll get an error if HTTP is no
longer available.
See http://www.slipstick.com/addins/services/online.htm

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I'll have to get back to you on those points. If Hotmail is ending HTTP
access, will it no longer be possible to import e-mails into Outlook? (I
am
still able to import e-mails into my Outlook account.)

Thanks for your continuing assistance.


:

Is the message body downloaded? The mail icon will look like it's torn in
half if only the body is downloaded.

Are the headers current - i.e., from today or yesterday? Hotmail is
ending
HTTP access and while it's supposed to work for existing accounts until
spring, a few people said they lost HTTP access.

Turn off the preview pane - will they open if she double clicks?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


She can view the subject line of the Hotmail messages in Outlook but
cannot
open them. Possibly the best description is that Outlook freezes. She
can
read the Hotmail messages in www.hotmail.com. She is able to open
messages
belonging to a BT Internet account in Outlook.

:

Hi, I helped my sister set up Outlook. Initially, she was able to open
her
Hotmail messages in Outlook but since updating Outlook she has been
unable to
open the messages she can view in Outlook. We have tried deleting and
then
reinstalling the Hotmail account in Outlook but this doesn't work. It
is
not
apparent how we can undo the updates. My sister is able to open
messages
in
another e-mail account within Outlook. Help in resolving this problem
would
be most welcome. (I feel a sense of responsibility having set up
Outlook
for
my sister.) The operating system is Windows ME. Many thanks in advance
for
your assistance!