Cannot open Image attachments with Outlook 2000

[Panda]

I have two users that have new XP pro machines. Each is fully patched.
default program associated with Jpegs is Windows Picture and Fax viewer
and images can be opened if they are saved to the hard-drive or a
network location.

However, if you try to open the image from Outlook. The picture and fax
viewer launches and says "No preview available". Also a pop-up message
on the e-mail messge window opens saying "system cannot find the file
specified"

Any advice?

 

[Brian Tillman]

I have two users that have new XP pro machines. Each is fully patched.
default program associated with Jpegs is Windows Picture and Fax
viewer and images can be opened if they are saved to the hard-drive
or a network location.

However, if you try to open the image from Outlook. The picture and
fax viewer launches and says "No preview available". Also a pop-up
message on the e-mail messge window opens saying "system cannot find
the file specified"

Try clearing the Outlook Secure Temp Folder. See this:
http://www.howto-outlook.com/faq/securetemp.htm

 

[Panda]

Try clearing the Outlook Secure Temp Folder. See this:
http://www.howto-outlook.com/faq/securetemp.htm

That's really weird... the workstations in question do not have a
security key in hkcu>Software\Microsoft\Office\9.0\Outlook\

Any idea why?

 

[Brian Tillman]

That's really weird... the workstations in question do not have a
security key in hkcu>Software\Microsoft\Office\9.0\Outlook\

I didn't think that would be possible. Just to make sure of the version of
Outlook you're using, click Help>About and post what it says.

 

[Panda]

MS Outlook 2000 9.0.0.2711
Corporate or Workgroup

so could do with updating... but really weird...

 

[Brian Tillman]

MS Outlook 2000 9.0.0.2711
Corporate or Workgroup

I'm at a loss. Are the other Outlook registry keys there?

 

[Panda]

Happy New Year...

The key is present on my user account on the machine but the same
problem is also present...

I've enabled auditing on the secure temp folder and the temporary file
for the image is being created and then deleted but Outlook is still
giving the message so is either creating and discounting or creating
and deleting before it looks for it.

This is more than one user on the same machine... Outlook has been
reinstalled and service packed to SP3

P

 

[Brian Tillman]

The key is present on my user account on the machine but the same
problem is also present...

Did you empty the folder, as suggested on the web site I cited?