Cannot receive Email

[Puddin' Man]

W2k sp4 on a little desktop. ATT DSL Pro for many, many years.

Outlook 2k sp3 settings:
incoming - pop.att.yahoo.com
out(SMTP) - smtp.att.yahoo.com
inetab32.dll
MAPI 1.0 Service Providers for Outlook 9 IMEP
v. 4.40.46000
12/8/1998 3:53:54 PM

For a week or so, I can't receive O2k mail. Worked OK for 5+ years previous to
that. Tells me it cannot reach pop.att.yahoo.com, but I get replies when I
ping it. Browser-mail confirms lots of Email waiting.

With authentication, I get an unreadable flash-popup. Without I usually get
"Some msgs couldn't be retrieved from server ... usually server or net problems
.... contact admin."

Any ideas? Theres no real evidence of server or net problems.

Thx,
Puddin'

"Law Without Equity Is No Law At All. It Is A Form Of Jungle Rule."

 

[Orland, Kathleen]

Have you verified the size of your PST? O2K has a limit of 2 GB max, it can
become questionable any time after 1.6 GB.

 

[Puddin' Man]

Have you verified the size of your PST? O2K has a limit of 2 GB max, it can
become questionable any time after 1.6 GB.

Total of Personal Folders - 640,741K

Worth checking, 'tho.

Other ideas?

Thanks,
P

"Law Without Equity Is No Law At All. It Is A Form Of Jungle Rule."

 

[Ben M. Schorr, MVP]

You might try SCANPST. I had a user with the same problem recently and
SCANPST fixed her up. See if this helps:
http://www.officeforlawyers.com/outlook/tsol.htm#scanpst

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.htm
Author: The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/ol4law-amazon

 

[Puddin' Man]

You might try SCANPST. I had a user with the same problem recently and
SCANPST fixed her up. See if this helps:
http://www.officeforlawyers.com/outlook/tsol.htm#scanpst

Again, worth a try.

I ran it twice: it found no errors.

But I liked your "Troubleshooting Outlook" page. Could have used it a
time or 2 in recent years. Know where to find it now.

Thanks,
P

"Law Without Equity Is No Law At All. It Is A Form Of Jungle Rule."

 

[Ben M. Schorr, MVP]

What anti-virus software are you using? If it's scanning inbound mail it
could be interfering.

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.htm
Author: The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/ol4law-amazon

 

[Brian Tillman [MVP-Outlook]]

For a week or so, I can't receive O2k mail. Worked OK for 5+ years previous
to
that. Tells me it cannot reach pop.att.yahoo.com, but I get replies when I
ping it. Browser-mail confirms lots of Email waiting.

With authentication, I get an unreadable flash-popup. Without I usually get
"Some msgs couldn't be retrieved from server ... usually server or net
problems
... contact admin."

Try enabling diagnostic logging to find out what's happening between the
server and Outlook. See this: http://support.microsoft.com/kb/240347

 

[Puddin' Man]

What anti-virus software are you using? If it's scanning inbound mail it
could be interfering.

No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.5.437 / Virus Database: 271.1.1/2833 - Release Date: 04/24/10 18:31:00

Also Spybot, Sunbelt PF, Adaware. But I've had AVG checking Email for years.
Current problem started in last 2 weeks.

Thx,
P

"Law Without Equity Is No Law At All. It Is A Form Of Jungle Rule."

 

[Tom Willett]

:
: No virus found in this incoming message.
: Checked by AVG - www.avg.com
: Version: 8.5.437 / Virus Database: 271.1.1/2833 - Release Date: 04/24/10
18:31:00
:
: Also Spybot, Sunbelt PF, Adaware. But I've had AVG checking Email for
years.
: Current problem started in last 2 weeks.
:
: Thx,
: P
Sigh. As has been pointed out numerious times, things can change in a
hearbeat and the AVG can begin to cause problems. Especially since the AV
updates itself continuously.

There's only one way to find out. Uninstall AVG (you're using an outdated
version, BTW. It's at 9, now). Reboot, and custom reinstall WITHOUT the
email module.

You're already protected with the resident scanner. The email scanning is
marketing hype.
:

 

[Puddin' Man]

Try enabling diagnostic logging to find out what's happening between the
server and Outlook. See this: http://support.microsoft.com/kb/240347
--

Thanks. Can you make anything of the following?

Microsoft Internet Messaging API 6.00.2800.1983
POP3 Log started at 05/05/2010 14:16:47
POP3: 14:16:47 [db] Connecting to 'pop.att.yahoo.com' on port 995.
POP3: 14:16:48 [db] srv_name = "pop.att.yahoo.com" srv_addr = 68.142.206.218
POP3: 14:16:48 [db] Negotiating secure connection with 'Microsoft Unified Security
Protocol Provider'.
POP3: 14:16:48 [rx] +OK hello from popgate 2.45.2 on pop206.sbc.mail.mud.yahoo.com
POP3: 14:16:48 [tx] USER (e-mail address removed)
POP3: 14:16:48 [rx] +OK password required.
POP3: 14:16:48 [tx] PASS ********
POP3: 14:16:49 [rx] +OK maildrop ready, 25 messages (843534 octets) (1630182275)
POP3: 14:16:49 [tx] STAT
POP3: 14:16:49 [rx] +OK 25 843534
POP3: 14:16:50 [tx] RETR 1
POP3: 14:16:53 [rx] -ERR [SYS/TEMP] Server network problem. Please try again after
sometime.
POP3: 14:16:53 [db] Connection to '' closed.
POP3: 14:16:53 [db] ERROR: "Your server has unexpectedly terminated the connection.
Possible causes for this include server problems, network problems, or a long period of
inactivity.", hr=2148322319

Evidently, it logs me on, finds 25 messages waiting, then draws the error when
it tries to retrieve the 1st message.

I called ATT "tech support", they verified my O2k settings, etc, then shuffled
me off to billable "support", which I declined.

I make the -ERR [SYS/TEMP] as a server error. Do you concur?

Thanks,
P

"Law Without Equity Is No Law At All. It Is A Form Of Jungle Rule."

 

[VanguardLH]

POP3: 14:16:53 [rx] -ERR [SYS/TEMP] Server network problem. Please try
again after sometime.

Their mail server is fucked. You'll have to wait until they fix it. Of
course, they may not know of the problem (which could be specified to a
particular host in their server farm so only a particular region is
affected). Have you notified them of the problem?

Could be you are using a free account at Yahoo. Could be you are using a
Yahoo regional domain which still grants access to their POP/SMTP mail hosts
for freebie accounts. Could be you paid for the premium Yahoo account that
grants you access to their POP/SMTP mail hosts. Could be your ISP has
contracted with Yahoo to provide the ISP's e-mail services. Can't tell
because you never described just what type of account you have with Yahoo.
If you have a free account, well, you get the support you paid for: none.
If you have a paid account with Yahoo then report the outage to them. If it
is an e-mail service from Yahoo contracted by your ISP then contact your ISP
for help.

So how long have you waited to see if the outage goes away? Could be a few
minutes, a few hours, or a day or two.

 

[Puddin' Man]

Sigh. As has been pointed out numerious times, things can change in a
hearbeat and the AVG can begin to cause problems. Especially since the AV
updates itself continuously.

Sigh. Updates definitions. Changes in what it scans for, perhaps. I
wouldn't expect it to change how it logs on to the server, retrieves
messages.

There's only one way to find out. Uninstall AVG (you're using an outdated
version, BTW. It's at 9, now). Reboot, and custom reinstall WITHOUT the
email module.

I downloaded v9 weeks ago, was waiting to see what problems others
might have.

You're already protected with the resident scanner. The email scanning is
marketing hype.

AVG 9 is installed, w/o Email scan. Same message retrieve error persists.
No difference.

P


"Law Without Equity Is No Law At All. It Is A Form Of Jungle Rule."

 

[Brian Tillman [MVP-Outlook]]

POP3: 14:16:50 [tx] RETR 1
POP3: 14:16:53 [rx] -ERR [SYS/TEMP] Server network problem. Please try again
after
sometime.
POP3: 14:16:53 [db] Connection to '' closed.
POP3: 14:16:53 [db] ERROR: "Your server has unexpectedly terminated the
connection.
Possible causes for this include server problems, network problems, or a
long period of
inactivity.", hr=2148322319

Evidently, it logs me on, finds 25 messages waiting, then draws the error
when
it tries to retrieve the 1st message.

Yes, this is exactly what the log is telling you.

I make the -ERR [SYS/TEMP] as a server error. Do you concur?

I do. The "[rx]" designation is for the messages that are coming in from the
server. If this were happening to me, I'd log into the SBC Yahoo mailbox via
a web browse and move the first message in the Inbox to another folder (create
one if you don't have one handy), then try Outlook again to see if the problem
is the message in the Inbox. While you're there, you might want to check the
"spam" folder for accumulated messages.

 

[Tom Willett]

LOL. You still don't get it, hooplehead.
Good luck.

: On Wed, 5 May 2010 14:25:23 -0500, "Tom Willett"
:
: >Sigh. As has been pointed out numerious times, things can change in a
: >hearbeat and the AVG can begin to cause problems. Especially since the AV
: >updates itself continuously.
:
: Sigh. Updates definitions. Changes in what it scans for, perhaps. I
: wouldn't expect it to change how it logs on to the server, retrieves
: messages.
:
: >There's only one way to find out. Uninstall AVG (you're using an outdated
: >version, BTW. It's at 9, now). Reboot, and custom reinstall WITHOUT the
: >email module.
:
: I downloaded v9 weeks ago, was waiting to see what problems others
: might have.
:
: >You're already protected with the resident scanner. The email scanning is
: >marketing hype.
:
: AVG 9 is installed, w/o Email scan. Same message retrieve error persists.
: No difference.
:
: P
:
:
: "Law Without Equity Is No Law At All. It Is A Form Of Jungle Rule."
:

 

[Puddin' Man]

I make the -ERR [SYS/TEMP] as a server error. Do you concur?

I do. The "[rx]" designation is for the messages that are coming in from the
server. If this were happening to me, I'd log into the SBC Yahoo mailbox via
a web browse and move the first message in the Inbox to another folder (create
one if you don't have one handy), then try Outlook again to see if the problem
is the message in the Inbox.

I put a couple of first-que'd messages in a "test" folder. I get the same error.
Made no difference.

While you're there, you might want to check the
"spam" folder for accumulated messages.

I've been monitoring it. Normally I get 4-8 spam msgs per day. Since the
problem began, the spam folder shows nothing new. The most recent spam
date is Wed, 4/28/10. I figger something like 20-60 spam msgs failed
to make it to the spam folder.

Can you make anything of that? I'm pert near clueless.

Thx,
P

"Law Without Equity Is No Law At All. It Is A Form Of Jungle Rule."

 

[Brian Tillman [MVP-Outlook]]

I put a couple of first-que'd messages in a "test" folder. I get the same
error.
Made no difference.

What I would do in this case is to move everything out of the server-side
Inbox and see if Outlook can complete a send/receive. If not, I'd try a new
mail profile. You say you're using Outlook 2000. If it's in Internet Mail
Only mode, that's a problem because it's not easy to create a new mail
profile. You have to mess with the registry. I always found it easier to
convert to Corporate/Workgroup mode because then the Mail applet in Control
Panel would allow me to create a new profile without using regedit..
Help>About will tell you wich you're using.

I've been monitoring it. Normally I get 4-8 spam msgs per day. Since the
problem began, the spam folder shows nothing new. The most recent spam
date is Wed, 4/28/10. I figger something like 20-60 spam msgs failed
to make it to the spam folder.

I just mentioned it because POP doesn't ever check that folder and if you use
a mail client, there's little reason to ever log into the server via web.
Server-side spam folders can get very full.

 

[Puddin' Man]

I finally got a competent ATT support-critter to elevate the problem
to Yahoo server support (yes, it actually exists) where a corrupted
mailbox was "fixed".

Much thanks for help with this.

P

What I would do in this case is to move everything out of the server-side
Inbox and see if Outlook can complete a send/receive. If not, I'd try a new
mail profile. You say you're using Outlook 2000. If it's in Internet Mail
Only mode, that's a problem because it's not easy to create a new mail
profile. You have to mess with the registry. I always found it easier to
convert to Corporate/Workgroup mode because then the Mail applet in Control
Panel would allow me to create a new profile without using regedit..
Help>About will tell you wich you're using.

"Law Without Equity Is No Law At All. It Is A Form Of Jungle Rule."

 

[Brian Tillman [MVP-Outlook]]

I finally got a competent ATT support-critter to elevate the problem
to Yahoo server support (yes, it actually exists) where a corrupted
mailbox was "fixed".

Much thanks for help with this.

You're welcome. I glad you were able to find the problem.