Cannot Sign In To msn.com Using Outlook

[Dale Fritz]

This started last night (Friday) after using Outlook Thursday night. Outlook is unable to sign in to my email account at msn.com. I can sign in directly to msn.com without Outlook. I have 2 msn email accounts set up in Outlook, one of which works fine in email.

The error message I get says "Sign-in failed. Outlook Connector has encountered an error. Please restart Outlook. If the issue continues, open the Control Panel, click Add/Remove Programs and repair Outlook Connector. If this does not fix the issue, contact Support."

I spent several hours on the phone with Dell Support last night. They tried repairing Outlook Connector, uninstalling it, then downloading a fresh copy and installing it, several system restarts, a system restore to late February (long before the problem), etc. etc. but finally said they could not fix it.

I finally removed this email address from Outlook (on this computer, but also have it set up on a second computer & didn't change that) and then set it back up and now get a detailed error report citing an unknown error during synchronization... "998 no extra explanation.

Any help resolving this will be greatly appreciated!.
Submitted using http://www.outlookforums.com

 

[Leonid S. Knyshov // SBS Expert]

This started last night (Friday) after using Outlook Thursday night.
Outlook is unable to sign in to my email account at msn.com. I can sign
in directly to msn.com without Outlook. I have 2 msn email accounts set
up in Outlook, one of which works fine in email.

The error message I get says "Sign-in failed. Outlook Connector has
encountered an error. Please restart Outlook. If the issue continues,
open the Control Panel, click Add/Remove Programs and repair Outlook
Connector. If this does not fix the issue, contact Support."

I spent several hours on the phone with Dell Support last night. They
tried repairing Outlook Connector, uninstalling it, then downloading a
fresh copy and installing it, several system restarts, a system restore
to late February (long before the problem), etc. etc. but finally said
they could not fix it.

I finally removed this email address from Outlook (on this computer, but
also have it set up on a second computer & didn't change that) and then
set it back up and now get a detailed error report citing an unknown
error during synchronization... "998 no extra explanation.

Any help resolving this will be greatly appreciated!. Submitted using
http://www.outlookforums.com

You are wasting time with Dell support.

Please contact Microsoft product support services. It is not very
expensive. Start at http://support.microsoft.com and choose Office ->
Outlook support.

By the way, you forgot to mention: Outlook version, Connector version,
Windows version, and antivirus solution currently in use.
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Try Exchange Online http://bit.ly/free-exchange-trial
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