S
StudioTwo
Hello,
We store archive copies of messages on our network server (as *.msg).
These are saved manually by users from within microsoft outlook 2000
and outlook 2002.
Occasionally, when double clicking on these network copies, we get the
following errors within outlook:
(2002) "Cannot Start Microsoft Outlook"
(2000) "The messaging interface has returned an unknown error."
This is all made worse by the fact that the message is then corrupted
and cannot be opened on any machine at all (even though i know some of
the messages have been opened successfully in the past). If i restore
the message from a backup, i can normally "find" a machine that WILL
open it. Many machines on the network seem to have been "guilty" of
corrupting messages at some time or other.
Note: All patches etc are up to date (we are using exchange server
2000).
1) Is there any way i can "repair" a .msg file?
2) Any ideas as to the root cause of the problem?
If anyone could help, that would be great.
TIA
Stephen
PS - I looked at several posts regarding MAPI and .pst files,
but these seemed to refer to issues where messages were already within
a folder / mailbox....
We store archive copies of messages on our network server (as *.msg).
These are saved manually by users from within microsoft outlook 2000
and outlook 2002.
Occasionally, when double clicking on these network copies, we get the
following errors within outlook:
(2002) "Cannot Start Microsoft Outlook"
(2000) "The messaging interface has returned an unknown error."
This is all made worse by the fact that the message is then corrupted
and cannot be opened on any machine at all (even though i know some of
the messages have been opened successfully in the past). If i restore
the message from a backup, i can normally "find" a machine that WILL
open it. Many machines on the network seem to have been "guilty" of
corrupting messages at some time or other.
Note: All patches etc are up to date (we are using exchange server
2000).
1) Is there any way i can "repair" a .msg file?
2) Any ideas as to the root cause of the problem?
If anyone could help, that would be great.
TIA
Stephen
PS - I looked at several posts regarding MAPI and .pst files,
but these seemed to refer to issues where messages were already within
a folder / mailbox....